Firstcom Europe Avis 327

Just a quick thanks to the lovely Charlotte, she picked up my installation half way through as the other person left the company.
Charlotte was very helpful and always a pleasure to deal with,she thought out of the box to check our system before cutting off the analog line saving us from what could have been a disaster.

Paul Duffy Direct Care

We’ve been using Firstcom for over 15 years, the service has been faultless. And recently when moving DD’s we received personal service in a matter of hours and all banking was switched over efficiently.

From start to finish it's the high quality of customer service that makes this Company exceptional.

We were kept fully informed on all aspects of our order and the friendly approachable staff make it a delight ot deal with them.

The service team are always really polite, positive and responsive to any needs that we have. Although a rarity, when we need help or a fix, it happens quickly and smoothly.

VERY PROFESSIONAL FRIENDLY HAPPY AND PERSONAL.

After numerous issues with our broadband, an engineer was sent to the site straight away. The engineer who attended, Warren, was extremely helpful and accommodating. I would definitely ask for him again in future.

Firstcom kept me informed of the progress of my order, the engineer (Callam) arrived on time was polite, professional and helpful.

great company, super talented and helpful advisors/engineers - especially Will, he has answered any queries promptly and efficiently for several years now. Very happy with the service - would definitely recommend.

Carly W was a pleasure to work with. Proactive and great at communicating the process with me.

Always a great service from Jack and the team. I dealt with Martyn today and he was very prompt it assisting me.

Charlotte Murphy has proven extremely diligent and conscientious throughout our dealings with her. She has been impressive and supportive throughout

Leah was incredibly patient and clear in her explanation which allowed us to rectify the issue effectively and efficiently. Firstcom staff are always exceptional.

Excellent communication & workmanship from Carly, Collette & Sam - efficient, polite & helpful.

Charlotte Murphy gave excellent updates and customer service, she is a credit to you! Thank you.

We had Warren come out to us due to some internet issues we were having on site and he did an outstanding job in rewiring our server cupboard which had become a disaster and also managed to improve our Wi-Fi and extend it's signal capacity around the entire building and warehouse too. Can't thank him enough

Warren was very efficient and explained everything to me as he was investigating the issue we were experiencing ,
it didn't take him long to find the problem.
He is a really nice polite person. :-)

We already had so called fast fibre broadband except the last bit was still in copper. Then there was a fault and Open Reach refused to repair it!
So the company was without phones or broadband. I called Jordan and Leah in sales and told them our problem as Telsis/Firstcom had already supplied our previous 2 systems and broadband. We upgraded to full fibre and a new phone system. Firstly an Engineer came out and installed a 4g router so that we had broadband while the new fibre broadband was installed. We now have a new fully working phone system and fibre broadband. I must say the Engineers that came out and dealt with our problems were a credit to their company (Callam, Derek and Carly) As for Jordan and Leah who I have dealt with for many years, still enthusiastic, professional and capable as always!

Rachel O'Byrne was really helpful when setting up our direct debit for Firstcom Europe - thank you!