First Fence Avis 

Unreliable company place ur order and pay for your materials and delivery as per site and general sale rules and your order may arrive or half of it may arrive or may not arrive at all,
Try to contact them for resolution and invariably you will get no response.

We placed an order with First Fence and paid the invoice, however when we confirmed the delivery address which i already made them aware of when ordering they tried claiming they did not know it was too the isle of wight as it was going to cost several hundred pounds extra. I had it confirmed with me my a member of the sales team that delivery to the Island was included but then received a rude email saying if we do not pay for the extra delivery charge we wont get the products we paid for. Due to this we cancelled our order, because they forgot to include delivery to the isle of wight in the invoice despite being told it was being delivered her at least twice. Upon cancellation they are now trying to charge us 20% of our invoice total to restock the materials, however this was a mistake made by them not us. We are still in dispute but have placed an order with F H Brundle who has better customer service and are delivering to us for free tomorrow.

Had a delivery today driver dean was so polite and helpful everything was exactly what I wanted dean called me exactly 1 hour before he delivered my goods which was very helpful would use again from LWP Builders Ltd

Great customer service from a professional, organised company - Jodie Walsh (Sales Advisor) is a huge asset to the company and went the extra mile throughout the ordering process.

We would happily recommend this company.

Brilliant company to buy fencing from.
The delivery driver Tony was extremely helpful and went above and beyond.

The staff in sales are very professional and helpful too.

Thank you for all your help!
Suny

Jodie Loveridge has done an outstanding job in helping us set up a new site in Milton Keynes which consists of over 2.3 miles of temporary fencing and hoarding. Jodies turn around time from Quote to order being placed - paid for and delivered was excellent. the fulfilment follow up emails are precise and of great quality. Thank you Jodie and ALL at first fence

Chris C

Product was ordered and came within a week and gates were fine. Problem was that some parts were missing from the bag of fixings. Spoke to company and was told that the parts would be posted out - a week later and they still haven't arrived and I'm not holding my breath. They've had the money so what's in it for them? Products are fine but the aftersales service is poor which is a shame because when parts are missing you need that service and it's sadly not there.

Terrible company. Lie after lie on delivery date. Thousands spent on fencing that arrived wrong handed, incomplete, parts missing, bolts short, poor quality. An endless list of incompetence. Customer service completely unhelpful.

Absolutely horrendous company and bunch of unprofessional unqualified installation team, how can put up a fence wrong way flippin round, absolutely diabolical, the posts are facing the inside and are clearly a massive danger, and they have not put any concrete into the ground for the posts, absolutely disgusting took 3500 for installation, representing British craftsmanship absolutely disgusting p

WOSRT COMPANY I`VE EVER DEALT WITH IN 12 YEARS OF BUSINESS!!!!
The company was poor from the start, giving delivery dates and then cancelling on three occasions, then on the date it was due to arrive on site nothing turned up! This is when the Many! many!! many!!! phone call started! I call to find out where the delivery was only to be told they had no notice of my delivery. Once they had traced the delivery it was going to be another weeks!!! to be delivered to site. I had Tarmac company, ground workers and electricans (gate entry system) on site to start with no materials!! This work was a school project had to be done within the school holidays (while school was closed!).
After multiple calls and the product finally arriving it turned up Damaged! Runs of spray paint (Same & different colours) and bubbled rust on every single post!! Agency driver wasn't bothered so had to once again call up and email photos of the poor quality to First Fence. I was told it was "out sourced sprayers" but no checks had been done prior to the delivery. I now had a school with no fence by a main road and the end of the school holidays!! First Fence couldn't careless attitude was soo bad!! I spoke with so many different people and even spoke with the director who said he will find out what`s happened and call me back (NO calls back from him ever received) It took another 8 days before i got the materials on site and I had to install temp fencing to keep 300 children away from a main road!! I can not stress enough just how bad this company was to deal with!!

Truly shocking customer experience in every possible way. Actually thats not true, they are excellent at quoting and taking your money. Its freefall from there on in. Shockingly bad communication, woefully late in delivery (I am in serious trouble in the job I used First Fence for) and the quality of the finish beggars belief it is so bad in certain items. I would whole heartedly advise people to steer well away from this company. Pay a little more and be happy!

Terrible. Metal railings have sharp points where I have cut myself. Ordered black powdered coated railings only to be supplied with nuts and bolts galvanised and not powder coated. Pricey delivery.

The worst ever!!!!!! They are completely unprofessional and have no idea what they are doing. AVOID!!!!! They took my money. Accessed area of my home without permission and just left because life is hard and people have expectations.

Absolutely shocking company. Promised me next day delivery to a remote field three times. Three days I had to wait at the site but despite promises, nothing arrived. Blatant lies.
Finally delivered a week later, sent the wrong posts. Organised another delivery and guess what, wrong posts again. The final straw is the fact that they have double debited my card and currently hold £1700 and despite several emails as requested, not a single reply. Had to waste my time explaining this to the bank in order to get the transaction reversed.

Do not order from this company, you will regret it!!!!

Six separate orders, each one late, nothing in stock, even late when you pay extra for premium turnaround. One didn't turn up at all and had to wait and chase and chase for refund and as far as their mesh gates, made of 2mm coke can material, posts aren't man enough to take the weight of the gate and I know, we had a structural engineer calculate. No one has ever once returned a phone call. Tin pot company!

Useless company, Placed an order for £1500 for 12 barriers to be special ordered from the manufacturer. We were promised a delivery on Friday 12 May, our customer had a deadline to meet. Received an email on Monday the 15th May saying, "sorry we are out of stock, we will let you know when this item is back in stock". Chased this morning to be told that the barriers were received but half were damaged so that half was returned to the manufacturer, we would have the balance delivered next day.

Our customer was informed they would have half the order next day. At 5:05PM we received a call explaining that all of the barriers have actually been returned to the manufacturer, and we cant have them because this "custom ordered" product has already been sold to another customer by said manufacturer (in the 4 hours between speaking)

Basically they will feed you a string of lies! Even went to the extreme of mentioning that a controlled explosion in Birmingham, damaged our goods, even though the panels were rejected by their managed this morning, at least 5 hours before the detonation!!

BEWARE OF DINGINESS FROM START TO FINISH
Contract agreement for 6'x7' cedar fencing at $1680. Paid 50% to seal contract with balance due upon completion. This down payment was processed through my bank but no contact from company for 4 weeks. After initiating contact, install was scheduled by a poorly paid nonwhyte installation manager who could neither speak "THE LANGUAGE" well or write and spell it correctly. Poor workmanship prevented the poorly paid, nonwhyte workers from final payment. Contacted presumably well-paid salesman on installation day with concerns who finally came to inspect two weeks later. Upon inspection, an itemized list of approx 20 corrections was prepared by salesman. Despite 2 separate scheduled follow-up dates, workmen never returned. 2 years later, I'm summoned to court. Dingy lawyer and dingy judge (presumably well-paid) ignored all correspondence proving that this dingy company had failed to complete the work as agreed. My final costs: $840 deposit, $250 to respond to summons, and $2500 to feed dingy lawyer's family, dingy company's charges, and dingy court's prescribed costs. Total paid out for a dingy, unfinished fence: $3590.00. What I learned? A person who attempts to represent himself in a dingy court with a dingy lawyer and dingy judge against a dingy company has a fool for a lawyer. BEWARE OF THIS CROOKED BUNCH OF DIRTY LAUNDRY!!!!