No hot water or central heating this morning, text Haroon with first response 360 & got reply straight away. Haroon was here within the hour, sorted the problem out & had rep!aced temperature Sensor i... Voir plus
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Lisez les avis des autres
Haroon, was punctual, polite helpful He promised to come back the next day with the needed part which he fitted quickly He left no mess cleaning up after he had completed the job. Especially so was... Voir plus
Alex the electrician was efficient and polite, the company itself has predatory payment practices. We called them out on a Saturday and agreed to the £49 call out fee, Alex replaced one of the outl... Voir plus
L'entreprise a répondu
The engineer came less than 24 hours since I raised the fault he mended it quickly and efficiently. I would recommend first response we used to pay high premiums to British gas and never got this serv... Voir plus
À propos de l'entreprise
- Chauffagiste
- Ingénieur gaz
- Service d'installation du gaz
- Gazier
- Plombier
- Service de réparation de radiateurs
Écrit par l'entreprise
We treat all customers with respect and courtesy, attending your property repair needs with expert advice and a warm smile. Whether we are fixing your heating, installing a new gas appliance, repairing your electrics or clearing your drains, you can expect the same exceptional standards of service. But we don’t need to tell you how great we are – Our testimonials speak for themselves! Check out our reviews on Trustpilot, Checkatrade and Rated People to see our many happy past customers. We are a hardworking team that cares about every individual client. We offer an array of different property maintenance & repair services including: Gas hob installation/repair, Heating repairs, Plumbing repairs, Drainage services, Boiler servicing/installations, Electrical repairs & installations, and more. We understand there’s many companies out there that give a bad reputation to honest reputable tradesmen so why not put your mind at rest and take a small amount of time to see what others have to say about us… after all a few minutes of your time can really help in making the right decision. If you are looking for reliable Gas Safe engineers, please get in touch for a no-obligation quote. General Plumbing Boiler Service Boiler Repair Boiler Installation Boiler Breakdown Power Flushing Central Heating Maintenance Central Heating Upgrade Radiator Installation Unvented Systems Hot Water Cylinders Gas Safety Certificates Landlord Gas Certificates
Coordonnées de contact
45 Sharples Park, BL1 6PG, Bolton, Royaume-Uni
- 07968039148
- Jobs@firstresponse360.co.uk
- firstresponse360.co.uk
4,3
Excellent
261 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Highly recommended!
Very friendly, the problem was solved quickly and I am very satisfied! I highly recommend!!!
1 juin 2026
Predatory charging practices.
Alex the electrician was efficient and polite, the company itself has predatory payment practices.
We called them out on a Saturday and agreed to the £49 call out fee, Alex replaced one of the outlets as there was a loose connection, it took 20 minutes.
We then received an invoice that was almost £500, there was no transparency and the prices are definitely not affordable.
Stay away from these guys.
21 février 2026
Avis spontané
Réponse de First Response 360 Ltd (BOLTON)
This review appears to have been posted on the wrong company profile.
The service described — including a socket replacement and the invoice amount mentioned — does not relate to our business in any way.
watch the cancellation policy which is not mentioned on call
Am sure the actual engineers are worth the 5* review on here but for me having had to cancel the booking with three hours notice that I gave them I was still charged a call out fee of £58.00 for no callout no engineer and no works carried out!! If the engineer had been in the car on his way then fair enough but he wasn't and I was told if I failed to pay it would be into legal hands
Needless to say I wont be using them in the future . Daylight robbery for a two min phonecall made.!!¬
26 janvier 2026
Avis spontané
Réponse de First Response 360 Ltd (BOLTON)
We’re sorry to hear about your experience, as that must have been frustrating. However, we can confirm this did not take place with our business. We have no record of this booking, and we do not charge cancellation fees as described. This review appears to have been intended for a different company.
Great local service
Superb respnce time and great communication from Haroon
29 décembre 2025
Avis spontané
Boiler issue no hot water or heating
Boiler issue no hot water or heating - he came as planned spent some time checking things water came back on but heating didnt then then hot water stopped again later - left me in same state as was before he came - he did say would need a new boiler and tried to get me to buy one - was quoted by someone else £200 less fo new boiler and fitting than he did- Very disapointing throughout - now sat here still with no heating or hpt water and we are disabled.
13 décembre 2025
Avis spontané
Réponse de First Response 360 Ltd (BOLTON)
Thank you for taking the time to leave your feedback. We’re sorry to hear that you’re disappointed with your experience and understand how stressful it is to be without heating and hot water, especially given your circumstances.
During the visit, our engineer carried out full diagnostic checks and advised that the boiler required multiple major components, including a new flue. In our professional opinion, the boiler was beyond economical repair. Despite this, our engineer did manage to get the boiler running temporarily and made it clear at the time that this was not a guaranteed or long-term solution and that further failure was likely.
Regarding the replacement boiler quote, prices can vary significantly depending on the specification, parts included, and whether like-for-like comparisons are being made. A difference in price alone does not necessarily reflect the scope or quality of the work proposed.
We always aim to be transparent and honest in our assessments and recommendations, and we’re sorry if this came across otherwise. If you’d like to discuss this further or review the options again, please contact our office and we’ll be happy to help.
Efficient and reliable
I received a telephone call to confirm booking. The engineer was flexible and made a note of my school run times so that he didn't arrive while I was out He rang to confirm the time and also advised when he was on his way. On arrival polite ,friendly and professional. Thorough service with detailed reports. Thank you
18 novembre 2025
The engineer arrived promptly and…
The engineer arrived promptly and within the time window. He appears to have carried out a full service for a competitive price. A report was sent through later as requested. I shall be booking the company next year for the annual boiler service.
9 octobre 2025
Heating pipe success
Problem was found and solved easily. The workers were polite and explained what was happening at each process.
30 juillet 2025
Great service
Great service, prompt, explained process thoroughly and provided insightful guidance.
28 juillet 2025
Prompt service, reliability & politeness
The initial conversation with a member from the contact team
Early response from the engineer
Politeness of staff
5 juillet 2025
Really pleased with the service…
Really pleased with the service received, from coming to diagnose the initial problem with our boiler, through to fitting replacement parts and servicing. Was kept informed at all stages.
3 juillet 2025
"My Call for Assistance"
My "Call for Assistance," re my Toilet-Cistern issue ; was handled thoroughly and effectively by First Response. The men arrived on time, and did an excellent repair 10/10.
2 juillet 2025
Responds quickly and is experienced in…
Responds quickly and is experienced in fixing different makes of boilers. Not many boiler engineers have his breadth of experience.
19 février 2025
Engineer came and completed the job…
Engineer came and completed the job quickly, got the certificate within an hour of the job being completed. Very happy with the service and would use again!
16 janvier 2025
Professional and efficient service
Professional and efficient service. Would definitely recommend.
3 janvier 2025
Excellent response and service
Always excellent response and a professional and reasonably priced job done … thank you
30 septembre 2024
good service
12 août 2024
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