No hot water or central heating this morning, text Haroon with first response 360 & got reply straight away. Haroon was here within the hour, sorted the problem out & had rep!aced temperature Sensor i... Voir plus
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Lisez les avis des autres
Haroon, was punctual, polite helpful He promised to come back the next day with the needed part which he fitted quickly He left no mess cleaning up after he had completed the job. Especially so was... Voir plus
Alex the electrician was efficient and polite, the company itself has predatory payment practices. We called them out on a Saturday and agreed to the £49 call out fee, Alex replaced one of the outl... Voir plus
L'entreprise a répondu
The engineer came less than 24 hours since I raised the fault he mended it quickly and efficiently. I would recommend first response we used to pay high premiums to British gas and never got this serv... Voir plus
À propos de l'entreprise
- Chauffagiste
- Ingénieur gaz
- Service d'installation du gaz
- Gazier
- Plombier
- Service de réparation de radiateurs
Écrit par l'entreprise
We treat all customers with respect and courtesy, attending your property repair needs with expert advice and a warm smile. Whether we are fixing your heating, installing a new gas appliance, repairing your electrics or clearing your drains, you can expect the same exceptional standards of service. But we don’t need to tell you how great we are – Our testimonials speak for themselves! Check out our reviews on Trustpilot, Checkatrade and Rated People to see our many happy past customers. We are a hardworking team that cares about every individual client. We offer an array of different property maintenance & repair services including: Gas hob installation/repair, Heating repairs, Plumbing repairs, Drainage services, Boiler servicing/installations, Electrical repairs & installations, and more. We understand there’s many companies out there that give a bad reputation to honest reputable tradesmen so why not put your mind at rest and take a small amount of time to see what others have to say about us… after all a few minutes of your time can really help in making the right decision. If you are looking for reliable Gas Safe engineers, please get in touch for a no-obligation quote. General Plumbing Boiler Service Boiler Repair Boiler Installation Boiler Breakdown Power Flushing Central Heating Maintenance Central Heating Upgrade Radiator Installation Unvented Systems Hot Water Cylinders Gas Safety Certificates Landlord Gas Certificates
Coordonnées de contact
45 Sharples Park, BL1 6PG, Bolton, Royaume-Uni
- 07968039148
- Jobs@firstresponse360.co.uk
- firstresponse360.co.uk
4,3
Excellent
261 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic service
Fantastic service. Fixed my boiler with no fuss at all. Great value for money, polite and tidy!
Will be using them again if I have any other issues
6 septembre 2023
Toilet repair
Arrived on time, polite, helpful, kept busy. Did an excellent repair job. Clean and tidy. Would recommend.
25 août 2023
Avis spontané
Quick and efficient
The guys from Firstresponse360 kept me up to date on their arrival time and arrived early for the appointment so i wasn’t waiting around for them. When they were in my home, they were polite and tidied up after themselves. They also answered any questions i had about my boiler, and worked quickly.
23 août 2023
Avis spontané
Great job
The engineer was chatty , and explained everything hexwas doing .
19 juillet 2023
Avis spontané
The engineer was respectful and took…
The engineer was respectful and took time to explain the best settings to have on my boiler.
28 juillet 2023
Avis spontané
Didn’t even service my boiler
Didn’t even service my boiler. Looked at it and told my husband we needed a new flu pipe and gave him a price and left. Only had an engineer look at the boiler the month before and he didn’t say anything about needing a new flu pipe. Oh and since he’s left the boiler has stopped working properly!
2 juin 2023
Avis spontané
Réponse de First Response 360 Ltd (BOLTON)
Dear Emma,
Thank you for confirming your details. After reviewing the case notes, I've noticed that the flue test point was not capped for combustion testing. Instead, it was taped up, which doesn't meet the current standards. I provided your husband with options regarding the work that needs to be carried out. He can choose whether to proceed with the work or contact your insurance directly to inquire about potential coverage for the cost.
Regarding the boiler service, I want to assure you that the service has been successfully carried out. If you require a comprehensive report, please feel free to reach out to me directly. Your satisfaction is important to us, and I'm here to address any concerns you may have.
Best regards,
Very friendly and helpful
Very friendly and helpful. Called ahead and arrived promptly. Would 100% recommend.
15 août 2023
Avis spontané
True Professional Heating Engineers
We had booked an engineer for the 15th August 23 for between 8:00 and 12:30 I got a phone call at 10:03 from the engineer that he was 15 minutes away from our property where he arrived on time there was 2 of them and the lead engineer I assumed was shadowing the trainnee but both were of a high standard in their field there were a few things that we found out from them in reference to a filter that the last engineer who serviced the boiler failed to enlighten us on I:E the filter which he left off saying it was not needed also the fact that the present engineer used a washing up bowl to coolect all the gunge / dirty water ECT' they were both very polite and professional and I will be asking for them back to complete our next service.
So I would like to thank the 2 engineers Haroon and Adil I would have no problem recommeding the them or the company to any of our friends.
Wayne and Pauline Tomlinson
15 août 2023
Avis spontané
Very friendly & helpful lads next time…
Very friendly & helpful lads next time I need the boiler service will ask for the same lads
18 août 2023
Avis spontané
Stay clear of this company
‘We treat all customers with respect and courtesy, attending your property repair needs with expert advice and a warm smile’
This is hilarious! Haroon the owner of sole trade company came with a hump! Rude and unprofessional!
16 juillet 2023
Avis spontané
Réponse de First Response 360 Ltd (BOLTON)
Trust pilot tried to contact this customer several times, however customer did not reply to verify her details.
Quick and reliable
I had some work done by another company who made a pigs ear of it all so I was in a pickle I contacted this company who came out straight away and rectified the work for me at a competitive rate I can't thank them enough for their speady response and great workmanship will definitely use them again when required.
7 juillet 2023
Avis spontané
Had my boiler service from First…
Had my boiler service from First Response 360,a fantastic service and the Gentleman was very polite and helpful,would recommend this service brilliant
19 avril 2023
Avis spontané
Yoiur engineer did a satisfactory job
Yoiur engineer did a satisfactory job. So pleased with job
13 avril 2023
Avis spontané
Great service
Great service from Haroon and his team. New boiler installed at short notice.
25 mars 2023
Avis spontané
Excellent service
I have previously used First Response and have always had a honest, excellent service from Haroon. I called First Response yesterday due to boiler playing up. Haroon as always was able to find the fault, carry out the repair offer and provided an excellent service. I highly recommend First Response and Haroon.
16 mars 2023
Avis spontané
Boiler Service
I was let down with my old boiler service engineer so i called First Response 360 and Haroon came and served my boiler he was so pleasant and gave me loads of advice on how to run my boiler efficiently he did excellent job on my boiler he will definitely be looking after it in the future i would definitely recommend him. Mr K Horridge
16 mars 2023
Avis spontané
Réponse de First Response 360 Ltd (BOLTON)
Thank you for taking the time to leave us such a positive review. We are glad to hear that Haroon from First Response 360 was able to provide you with excellent service during your boiler service appointment. We strive to provide all of our customers with reliable and efficient service, and we are delighted that we were able to meet your expectations.
We are also pleased to hear that Haroon was able to provide you with helpful advice on how to run your boiler efficiently. We believe that educating our customers on best practices for maintaining their equipment is an important aspect of our service.
Thank you again for choosing First Response 360 for your boiler service needs, and we look forward to serving you in the future.
2 visits by the same plumber who…
2 visits by the same plumber who actually ended up making things worse... I called a plumber to come (that cost me some) who identified 3 bodge jobs within what was carried out, never use this company again 👎
Supply an actual email to myself and I will forward the email I got from the actual plumber I got out to rectify the cock up your plumber made...
10 mars 2023
Avis spontané
Réponse de First Response 360 Ltd (BOLTON)
Thank you for taking the time to provide your feedback about our company. We are sorry to hear that you had a negative experience with our plumber's service. We take customer satisfaction very seriously and would like to address the issues you have raised.
We would appreciate it if you could provide us with more details as we do not have your details on our system to investigate the issue further.
We take pride in our work and want to ensure that every job is done to the highest standard. We would like to offer you the opportunity to have one of our experienced plumbers come out to your property to assess the work that was carried out and rectify any issues. Please get in touch with us to arrange this.
We value your feedback and take all reviews seriously.
Thank you for bringing this matter to our attention.
Easy Process
22 février 2023
Avis spontané
Réponse de First Response 360 Ltd (BOLTON)
Thank you for your response. Please forward the email from the plumber to Jobs@firstresponse360.co.uk as requested. I appreciate your attention to this matter and look forward to resolving the issue.
Knowledgeable and helpful
Knowledgeable and helpful. I called in today and was patiently talked though the process of resetting pressure on my boiler leaving me with a warm home again. Highly recommend this company based on their willingness to help 10/10
9 octobre 2022
Avis spontané
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