The worst front office management- ever
The worst front office management I have experienced in any industry - EVER. Emails are rarely if ever answered on time, and only if they need something from you. Ever heard of a Kindergarten that takes a €500 deposit? Good luck getting that back on time as the contract (read VERY carefully) doesn't stipulate when the money will be returned. They get away with this type of behavior because the supply of kindergartens in Heidelberg doesn't meet the demand, so they can use their appalling attitude as leverage because it's almost impossible to find another kindergarten spot for your child. I feel really bad for the teachers there, because they are actually a good group who try very hard. You just have to hold your nose and deal with a very unsavory person who obviously can't be bothered to do her job properly. You've been warned. Enroll your child at your peril.
Réponse de Firststeps Heidelberg
Thank you for your feedback.
We are concerned to read this review, as we are unable to identify any client matter or unresolved issue corresponding to the claims suggested. All administrative and financial arrangements, including deposits, are clearly outlined within our written agreements that we assume clients understand and agree with, and therefore handled in accordance with all terms and applicable regulations. We do not retain funds improperly and have no outstanding financial disputes to date.
First Steps has been operating successfully and ethically for over 20 years, supported by a committed management, educational, and support team working together to provide a professional, respectful, and well-organised environment for children and families. The generalised statements made in this review do not reflect the standards or realistic experiences associated with our setting.
We have requested verification of this review through Trustpilot and would welcome direct contact from the reviewer so that any genuine concerns can be addressed constructively and transparently.