Fish Brothers Avis 

Always great to deal with.

Had my MOT today It was so great, they even managed to pull out a scratch down one side they i'd caught on a bush on the way in.

Purchased an Omoda 9 from the Fish Brothers Omoda & Jaecoo dealership.
Smooth and easy process and I am very happy.

Visited Omoda Jaecoo Fish Brothers over the weekend. Staff made me feel welcome, offered drinks and helped with the models. The sales executive and manager were really easy to talk to and offered advice with which model is right for me without being pushy. Would definitely recommend!

Headed into the new Fish Brothers Omoda dealer on the weekend and was really impressed by our sales exec and the vibe we felt was great.

We havent bought yet, but we will be heading back shortly to proceed as we felt looked after.

Ive just had an awful experience with fish brothers car parts Swindon. I was advised to buy a citroen part for my car which I did from fish brothers. I have serious medical issues and am classed as vulnerable. And am on benefits and I spent all my.money buying the part which was £76.00. I was assured it was the right part by a mechanic. So I took it out of the bag ready to give the part to my mechanic to put on my car. But as soon as he saw it. He told me it was the wrong one. And to send it back to get a full refund. Because the bag was ripped open and not fit for purpose anymore due to no fault of my own. And I knew they would have to put it in another bag for resale anyway. I proceeded to put the part unused in a small sealed plastic bag in the original jiffy bag with all the details regarding the part. I even paid an extra £10.00 to have part tracked and signed for. I was expecting my refund soon. But then was told because I didnt put it back in the ripped bag I could not have a refund. Which is absolutely ludicrous to me. As would have to put it in another bag to resell anyway. As ripped bag no good. And now I am stuck with a part I dont need or want. And out of pocket of £76.00 pounds. And now have no money. I think fish brothers should be disgusted with themselves. And in my extreme circumstances should do the just and right thing in my case.

I was introduced to Toyota exactly 3 years ago and bought a used CHR. Always had Jaguars and Mercedes for years so was a little bit nervous moving to a brand that I had no knowledge of. I shouldn’t have worried as luckily Michelle Barr was the person I dealt with. She was excellent and very professional and her patience is limitless. I absolutely loved this car. 3 years on and lease running down I was invited by Michelle to a special event. I am now going to drive a brand new Yaris Cross for the next 3/4 years. Michelle’s presentation and knowledge makes the decision to buy easy. Something I have never experienced in my 50 years of buying cars. Hope she is still at Toyota when this lease runs down. A real pleasure.
Alan Small

£22,500 on an 18 month old Honda. Told by Ben Thomas and Carl “We have nothing to hide with this car”. Within a week I have found remnants of masking tape on the car from being in the spray shop.They will say below please contact us to resolve this. I have and they have not. VERY disappointed.

Your reply below.
The masking tape WAS NOT in a channel it was stuck u der the passenger door and second car wash this week I found another piece stuck in door frame from respray work.
The only reason i didnt return the car is i could not find another car in time.
ALL car dealers it turns out lye then lye and still keep lying.
Just be honest guys and you will get repeat custom, but not from me again

Under no circumstances use this company for new or used cars or repairs
My wife purchased a new Qashqai back in 2016 and over the last 9 years she has purchased 4 service plans to ensure the car was looked after
The Car had been serviced at every correct interval and though she does very little milage she ensured those service deadlines were met
Although the car is 9 years old she only had 44000 on the clock
In December 2025 whilst taking our grandchildren out the engine blew up,
the car had lost all its oil, no warning lights etc it just blew up.
Eventually when we got the car to fish bros at our expense 200 pounds they said it would require a new engine at a cost of 10500 pounds.
After looking into the history of this model we found that this was a known issue but Nissan denied this was an issue but only affected models between 2014 and 2018 when they used a Renault engine
We appealled to Nissan and Fish but they said it was an old car what do you expect.
Fish bros told us they need to make an inspection to identify the reason for the engine seizure, before the end cost, almost giving us hope that it may not cost as much to repair.
I think they knew the answer before looking
They charged us 407 pounds so now the total cost of retrieval and diagnostic is over 600 pounds.
Of course it was not viable to repair so we sold it to a scrap dealer still regretting the 600 plus bill
Throughout the whole affair we felt as a customer no help or compassion was given
I have purchased 2 cars myself through Fish bros but would not consider them again
Judging by their reviews you should not too.
What business has more negative reviews than positive, avoid at all cost

This is the second time I have bought a Kia from Fish Brothers. It is so refreshing to get a salesman that you trust implicitly, Amjad deserves a pat on the back for his efforts. Excellent service all round, I would have no hesitation in recommending him and the company.
Thanks

Bought official SEAT Leon FR mats from their website, they sent me one’s that looks nothing like the picture on their website, when I called and explained I was told “you can return them, but the SKU item code matches what we sent you so you have to pay return postage” if I’m going to pay £70 for mats for my car I want the ones in the photo, not some substitute, how about YOU UPDATE YOU WEBSITE PHOTO !!! Pathetic

I paid this company £22k for a Nissan Navara. I was promised bother verbally and via email by Harry Fitchett an outstanding customer service. I told Harry of my terrible interactions and experiences from previous used car dealerships. Harry rest assured me that this wouldn't be the case with Fish Brothers. I had my new vehicle a little over two months when the engine management came on the dash, and it went into limp mode. I call Fish Brothers to tell them, they advised me to take the vehicle to a Nissan dealer in Glasgow (where i live). the Glasgow dealership couldn't get me booked in as I relied on my new car for work. I took the vehicle to a local garage who got me in asap. the error was a faulty glow plug. I was left with an invoice to pay which I sent through to Fish Brothers for reimbursement but they refused to pay the bill. After all the false promises, them being handed £22k Fish Brothers turned their backs on me as soon as that money hit their bank account. Shocking behaviour from a company with a circa turn over of £50M! Avoid this company at all costs!!! disgusting customer service, took the money and ran for the hills!

Little bit misunderstanding at first visit but the manager handled the issue in a professional way.
The manager Kayleigh is a very professional and hard working woman which drives me to buy the car.
Thanks to Kingsley and Joe for your service too. Nice to talk with Joe and thanks to Kingsley for supporting and guiding to drive the vehicle in an efficient way.
I hope to get the good service again when my car service is due. Keep going . Thank you.

This a review of Lexus Swindon.

We purchased a brand new NX 450+ in September and waited 3.5 months for its delivery only for the interior to be incorrect. We couldn’t come to a sufficient financial compromise for us to take the car so we walked away.

What is annoying is the fact that nobody checked the order or recognised the issue allowing us to travel over 100 miles to pick up a car that was not what we ordered. Then they rubbed salt in the wounds by offering us the servicing deal but requiring us to bring the car back to Swindon each time, a round trip of over 200 miles for us.
We then had to wait nearly 3 weeks for the return of the deposit.

Ultimately there are two key aspects to this experience.
Firstly, this was definitely not the ‘Lexus Experience’. Secondly, there seems to be complacency within this franchise at all levels and everyone abdicated responsibility. A change to process and procedure is definitely required plus some re-training.

Based on this experience I would avoid, avoid, avoid.

Bought a new Yaris cross from Toyota Fish bros Swindon.Ask for Gareth,you will be treated with respect.He is very polite and explains everything to you in a manner you will understand.No lies.We were treated with respect and not pushed into something that did not suit us.

Ask for Luke he will look after your purchase, very professional, easy process! Outstanding!!!!

I wanted to leave a review for Dave (at the Swindon Skoda dealership) even though we haven’t taken delivery of the car yet, because the service so far has been genuinely excellent.

As a first-time Motability customer and first-time EV buyer, the whole process has so far felt daunting, but Dave has been incredibly reassuring and calming throughout. He explained everything clearly, never rushed us, and made what could have been an overwhelming experience feel easy and confidence-building.

We visited with our children, who were understandably curious and chatty, and Dave was completely unfazed — he engaged with them warmly, answered their questions with genuine interest, and made us all feel welcome rather than “in the way”. He understood that our kids needed to be included in the decision and wasn’t phased that we had to leave for lunch and come back. Even my muddy wheelchair didn’t bother him in the slightest (apologies again for the tyre marks through the showroom!).

Most recently, I emailed Dave a copy of my new driving licence and he responded promptly and proactively booked us in for a test drive after Christmas exactly as requested. His attentiveness, patience, and follow-through have really stood out.

So far, the experience with Dave has been fantastic, and he has made what is a big step for us feel positive, supportive, and genuinely enjoyable. A real credit to the team at Škoda.

Fish Bros Service - Incredibly negative and such a poor experience. No plan was suggested addressing 2 intermittent faults on a 2 year old Cupra. The service was incomplete and inaccurate.
Finally my email requesting action to rectify faults had no response!
The combination of brands and services, under one servicing roof might increase short term profits but the customer experience was substandard and results ineffectual.
Chaos!

This is a review of Lexus Swindon, part of Fish Brothers. I had an appointment with Riccardo who was polite and courteous throughout, despite me asking for a test drive towards the end of the process. He honoured the quoted price , which was considerably better than Snows. He was able to answer all of my questions and was not at all pushy. I look forward to the handover of my new car in a few months time.

On the 21st November I visited Fish Brothers Skoda,who i have dealt with for over 10 years .I have previously had two Skodas and enjoyed great service particularly from Rob on the service desk.
However ,since they moved to the premises, the service is shocking the parking abysmal.
The reason for my visit on the 21st was to discuss my headlights on my 22 plate Superb SE Technology, it became apparent the cornering headlights function didn't appear to be working or wasn't there at all
I had contacted Skoda service centre Milton Keynes, who were prompt and helpful and suggested I discuss in detail with Fish Brothers so they could examine the car
I met with the lady service manager who did her best to look on line ,but it wasn't clear. She said she would investigate with some technicians and would probably call me on the following Monday. Despite me chasing the service desk,twice,who said they would speak to the service manager as of today (10th Dec) I have mot recieved a call of any sort ,no apology, no update...nothing
Absolutely shocking
If there was another Škoda dealership locally I would use them
It's not the first time they have been poor in their response since the moved
Combining brands and services, might increase profits but leaves customers very unhappy
Richard Blackmore