Dear Rania,
Thank you for taking the time to share your feedback regarding your purchase of the Therabody RecoveryAir PRO Compression Bundle. We sincerely apologize for the inconvenience and frustration you experienced due to the condition of the package upon arrival and the challenges you faced with our customer service. Your concerns are deeply important to us, and we regret that your experience did not meet the high standards we strive to uphold at Fitness Power House.
We understand how disappointing it must have been to receive a damaged package, especially without adequate protective wrapping. Hope the product inside is not damaged. Additionally, we’re sorry to hear about the lack of clear communication and resolution from our team, as well as the limitations of our return policy for international shipments at the time of your purchase. Since this review was posted, we’ve taken steps to improve our packaging processes for international orders and enhance our customer service responsiveness to ensure a better experience for all our customers, regardless of location.
While we recognize this response comes after some time, we would like to make things right. Please reach out to us directly at info@fitnesspowerhouse.com so we can discuss your concerns further and explore possible solutions. Your feedback helps us grow, and we’re committed to regaining your trust.
Thank you again for your honesty, and we hope to have the opportunity to serve you better in the future.