They were very accommodating regarding my drop off and pick up times. Kelly on the phone and Pinder via WhatsApp were really helpful. . Extremely lovely staff, all of whom were pleasant to talk to... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent repair ...completed early...helpful staff I was concerned by some of the reviews I had read but genuinely everyone I dealt with from the assessor to the office staff were brilliant and re... Voir plus
L'entreprise a répondu
Staff and organising car in/car out generally very good. Site is a bit too crowded - not enough space for customers to park.
L'entreprise a répondu
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Atelier de réparation automobile
- Atelier de carrosserie automobile
- Service de débosselage automobile
- Garage automobile
- Prestataire de transport automobile privé
À propos de Fix Auto UK - Fix Auto Park Royal
Écrit par l'entreprise
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Écrit par l'entreprise
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Coordonnées de contact
50 Minerva Road, NW10 6HJ, Park Royal, London, Royaume-Uni
- 0208 961 8961
4,0
Bien
321 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor. Don’t use this place.
11 juillet 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Hello Mr Redington,
I am sorry to hear your dissatisfaction with our service. Please could you advise me exactly what are you unhappy with ? Please can you contact me directly on jonathanthomas@fixauto.co.uk
Jonathan
Office and Customer Relation Manager
Great service
Great service, good, clear communication about when our car would be ready, they did exactly what they said they would do. Easy to get hold of staff when needed too
5 juillet 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Miss Gabriel
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Sean
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Excellent of fixing all damage very…
Excellent of fixing all damage very quick, looks like new
19 juin 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Mr Seguro
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Brilliant work for the everyone at fix…
Brilliant work for the everyone at fix auto would recommend
25 juin 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Mr Lumsden
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Length of time of repair
Length of time of repair - approx 4 weeks
Unnecessary repairs thus adding cost to what was a superficial scuff/scrape on the bumper
18 juin 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Mr Boyd,
Thank you very much for your feedback and I apologise this has not been a pleasant experience. Rest assured we take all feedback very positively to monitor and improve our services regularly. Our standard turn around for most vehicles is 7-10 days subject to parts availability that unfortunately as a garage is not within anyone's control. In your vehicles' case this has been the situation causing hold up and I can see you have been regularly updated regarding this issue. Please be assured you have a 5 years of repair warranty and should you need any assistance, please let me know.
Jonathan Thomas
Office and Customer Relation Manager
very happy with my experience
very happy with my experience, many thanks to Andre for his fantastic service
15 juin 2024
Avis spontané
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Fatmir
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Very reliable and high quality repair…
Very reliable and high quality repair service. I am very pleased with it. I highly recommend this company.
6 juin 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Mr Braz
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Barbara
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
5 stars
5 stars, friendly professional staff, nothing seemed to much trouble, repairs were undertaken to my vehicle to a high standard and I was called weekly with updates and progress, I would highly recommend.
28 mai 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Gregory
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Great communication
Great communication, regular updates on how the car repair is progressing. Phenomenal staff attitude (shoutout to Jon!)
Really happy with their service
23 mai 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Alan
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Had my car for nearly 6 weeks I had to…
Had my car for nearly 6 weeks I had to call to get any updates, car brought back to me with a sub standard repair. Now realise why insurance premiums are so high, the cost was outrageous. Would not recommend this garage
22 mai 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Mr Woodward,
The vehicle was fully inspected before the handover and was brought back up to a commercially acceptable standards. the vehicle has age related wear and chips that is not warranted on the insurance Job. As it is an insurance claim we can only start the repairs once it gets authorised followed by which the parts were on backorder which we as body shop do not control. We got your claim for once a week update and within a span of 3 weeks you have been updated more than thrice.
Regards
Fix Auto Park Royal
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Parbat
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Perfect repair
Repaired accident damage to our Škoda. Excellent job. Staff really helpful and considerate. Would recommend.
26 avril 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Mrs Bingham
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Good quality
22 avril 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Filippo
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Great service!
Fix Auto went out of their way to make sure my car was repaired, John was in touch frequently to update me on the repairs.
12 avril 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Komal
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Lack of reliable information about…
Lack of reliable information about progress. Did not do additional repair as requested. Kept waiting for more than an hour for collection.
17 avril 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Hello,
I haven't been able to locate your details. Please can you contact me directly to discuss your concerns with us.
you can email us at parkroyal@fixauto.co.uk
Great communication
Great communication, prompt estimation and repair of the vehicle and regular updates along the way.
16 avril 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Kristina
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Fix Auto were great from start to…
Fix Auto were great from start to finish! I recently had to have repairs on my car due to an accident and they completed the work to a really high standard. They kept me updated and made sure I was aware when to collect my car. Also, they helped to keep my hired car at the showroom until I could come and leave my car and collect the rental. Thank you to Fix Auto! 😊
15 janvier 2024
Réponse de Fix Auto UK - Fix Auto Park Royal
Dear Natasha
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
The Park Royal garage has my car
The Park Royal garage has my car. Had an accident 9 days ago, still waiting for my car to even be assessed. No courtesy car until the assessments done. Very rude and unhelpful staff, no updates whatsoever. Yet another example of what our Country's coming to. I would not recommend to anyone.
UPDATE: Ten days in, they finally got round to assessing my car. They have sent a quote to my insurance company for over £4000...for a bumper.
My car was written off, but back on the road in weeks. The only one who lost out? Me. I would advise anyone to avoid this company like the plague.
2 avril 2024
Avis spontané
Réponse de Fix Auto UK - Fix Auto Park Royal
We would like to apologise for any inconvenience caused during your recent experience at Fix Auto Park Royal. We understand your frustration and want to clarify our process to provide some context.
We rely on receiving vehicles from insurance providers before we can commence work or provide updates. Unfortunately, this means we aren’t always in control of when we are due to receive vehicles in for repairs. As a result, updates may be delayed until we physically have the vehicle in our possession.
We strive to offer excellent customer service, and we regret that we fell short of your expectations on this occasion. Your feedback is valuable to us, and we will use it to improve our communication and service delivery in the future.
If there’s anything specific, we can do to address your concerns or assist you further, please don’t hesitate to contact us directly.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.