Fix Auto UK - Fix Auto Rochester Avis 497

Fix Auto were appointed to fix my car through my insurance company. They were efficient and were able to collect my car and drop it off at the courtesy car company which was very helpful.

The staff when I spoke to them were very nice and friendly, unfortunately my repairs took 2 months and I had no contact for an entire month

Fix repaired my van well and their staff were friendly and helpful.

Thank you for repairing my car. I appreciate your help and support throughout the process.

The car looks good overall. However, I noticed a slight noise when driving after the repair.

Was very good overall, very quick and effective.

Excellent communication plus informative regarding work to be carried out. Service was excellent. I would highly recommend.

Fix Auto UK went above and beyond taking good car of my car. Not only did they repair the damage, they thoroughly cleaned it inside and out, including the moss I'd let grow on the windows! Very impressed with their service. Great communication.

They keep you informed about what happening with your car also when they expect to finish repairs. If any thing changes they let you know. Polite and let you know when coming with courtesy car or bring your car back.

Good communication throughout

Repairs was done to the highest standard
Very helpful and friendly staff, easy communication, highly knowledgeable,
Definitely recommend

Great experience! The team was friendly and professional, and they kept me updated throughout the repair process. The work was completed on time and my car looks great now. I really appreciate the stress free service.

Collected my car and kept me informed at every step.
Completed the repairs in under 2 weeks
Called me when all was ready delivered it back FANTASTIC job.

Fix Auto took a long time to collect my car following a car accident. Their communication was poor and limited. I found I had to regularly chase for updates from them.
Disappointing.

The team here done an amazing job repairing my car - friendly reception staff also. Thank you again

Nothing short of Amazing! After a lot of stress of a car accident, this garage done so much work, they were messaging throughout the duration of the repair and keeping me updated all the time. They were all extremely helpful! Even went above and beyond to even pick me up! I could not recommend this garage highly enough. Top work, top team, just brilliant!

Brilliant service with my van. They looked at the damage and sent of all the quotes and my van was in the work shop a week later. It’s was completed on time and I got an update every 3 days. Picked the van up today an I’m extremely pleased with all the work they done. Ian the manager couldn’t have done any more and was a pleasure to deal with. Al rounded it’s a 10/10 and fully deserved.
Kevin Locke.

In June 2024, my car was repaired by FixAuto in Rochester. I had miss-judged the position of a stone memorial in a churchyard, and scraped the offside cill cover. My Toyota dealer recommended me to FixAuto, and the repair was carried out; new cill cover, chromium trim and spray paint.
Fast forward to February 2026, and when I got home one day, I looked at the car, and thought some leaves had got stuck to the underside of the car. When I pulled on one, it came off, but it was a small sheet of paint from the cill cover; the whole thing was delaminating. I notified FixAuto, and was asked to take the car in. Ian, the bodywork manager was absolutely wonderful. Without hesitation he offered to remove the cover, and they would respray it, and then for me to return 3 days later and have it refitted. This was done, and I am delighted with the result. Extremely happy with the way the problem was handled. No quibbling about the time lapse or "It must have been something I had done". Both Ian and I are mystified as to what did happen, but as I said, rectified at no cost to me, except the petrol for 2 return journeys. Thoroughly recommended, and THANK YOU.

Kept up to date every few days and car delivered home on completion. Good job.

A good job and very fast turnaround

Fix Auto did recalled the vehicle and made a fix to a part that was weakened in the accident but didn't break until after the the return, which I thought was very noble.
They also dealt with the insurers who were difficult, in a very difficult time, so again, I tip my hat to these guys.
And the third play was organising a hire car too, so these guys really pulled out the stops.