FlooringInc.Com Avis 1 573

Great customer service and super quick shipping. Awesome to do business with

Received exactly what I wanted. Mats are great. Glad I decided to order them. On the other hand, shipping cost was a bit expensive, almost $600. Other than that experience with this company was good and they delivered sooner than what I expected. Would order again.

She was extremely friendly and very helpful!

Steph was awesome, helping through each step of the process and even ensuring I would receive my delivery on time. Could not be happier with me customer service experience. I was referred to Flooring Inc. by a friend and they far exceeded my expectations. Will be recommending To others in the future and I personally will be a lifelong customer.

Great service

Quick help with my account & order...great price

Super personable and very helpful would highly recommend!

Very Helpful answering my questions.....Knowledgeable on sizes and placed order very fast so I can start enjoying my mats...

She knew what I wanted and got it done quickly.

They were great to deal with easy or right to the point and you also get a discount which is great. I think they have a fantastic product than everything else that’s out there for Garage floor.

Judith was a great help when ordering our cheer mats. She went above and beyond what she had to do for the sale. Thank you so much.

Baez was terrific!!! So helpful.. be careful I might want to steal her for my company hehe all the best

The product itself is exactly as expected, and will be a great addition to our back-bar floor. The team at Flooring Inc was very friendly, and they seemed willing to help me through some obstacles. Unfortunately, there were a few. I found when I got my purchase confirmation that the color was incorrect. I had to completely cancel that order and start another, with several days between cancel and refund. I tried using the website chat function, but in the end I just had to get someone on the phone. Again, the team was great, but this was far too much hassle for 5 starts.

I haven't received my floor yet, but Stephanie was fantastic. She was personable and answered all of my questions fully. She made ordering a pleasant experience and I will use this company for any further flooring needs.

The service rep was fantastic! So polite and helpful.

Good Communications when ordering

Had to make a change to my order. I needed longer rolls of Marley - Stephanie made the change for me not issues at all. Thank you

I would not recommend this company. The situation I experienced could have been resolved expeditiously and professionally if someone had contacted me as requested (several times).

When the carrier arrived to deliver my product, the driver scanned the order as delivered, only for the driver to then realize the product was not actually on the truck.

I immediately contacted FlooringInc by email to explain that the order had not been delivered and requested guidance as soon as possible. On Friday afternoon, I also attempted to call multiple times, requested a callback, sent emails, and requested text communication over the course of several hours.

Instead of receiving direct assistance, I received what appeared to be an automated response instructing me, the customer, to do the legwork to locate an order that the carrier failed to deliver. The tone of that response also came across as accusatory, as though I needed to prove the delivery had not occurred despite the product never being left with me.

If you are going to use a carrier that has a 1.4 out of 5 star review, then it would be beneficial to assist the customer when issues arise.

I have requested a phone call from a manager about a dozen times now and still no response which has led me to leave a poor review.

Additionally, for awareness, none of the flooring matches! I am so disappointed! This experience has been awful.

The customer service was very helpful and they made something stressful into something easy.