Received exactly what I wanted. Mats are great. Glad I decided to order them. On the other hand, shipping cost was a bit expensive, almost $600. Other than that experience with this company was g... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Steph was awesome, helping through each step of the process and even ensuring I would receive my delivery on time. Could not be happier with me customer service experience. I was referred to Flooring... Voir plus
L'entreprise a répondu
This is our second time ordering from Flooring Inc. We had an amazing first experience and that's why we knew we wanted to choose them again. However this time was a little different. We did our order... Voir plus
L'entreprise a répondu
The product itself is exactly as expected, and will be a great addition to our back-bar floor. The team at Flooring Inc was very friendly, and they seemed willing to help me through some obstacles. Un... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
FlooringInc is your online flooring superstore. We offer wood, laminate, carpet, vinyl, specialty flooring and more.
Coordonnées de contact
South Vineyard 2045, 85210, Mesa, Etats-Unis
- flooringinc.com
4,0
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de FlooringInc.Com
Thank you! We’re glad we could help you get your gym floors all set up 💪
Great customer service very helpful…
Great customer service very helpful when trying to place my order
29 mars 2026
Réponse de FlooringInc.Com
Thank you for your kind words! We're happy to hear our team was able to assist you with your order.
Réponse de FlooringInc.Com
Thank you for your feedback! We’re glad to hear everything arrived on time and that your experience met expectations.
We appreciate your support and look forward to assisting you again in the future.
Terrible service. Order never shipped
I ordered rubber flooring and adhesive. The adhesive came quickly. The flooring never shipped even tho I repeatedly called & was promised that it would. After 30 days, I cancelled the flooring order. I am now stuck with a $300 bucket of adhesive that they will not allow me to return. This has been the worst customer service I’ve ever experienced. Do not buy here
31 mars 2026
Avis spontané
Réponse de FlooringInc.Com
Thank you for your feedback, we’re very sorry to hear about your experience. We understand how frustrating it must have been to wait for your flooring order and not receive it as expected, especially after multiple follow-ups.
We sincerely apologize for the delays and the lack of clear communication regarding your order status. This is not the level of service we aim to provide, and your experience has been shared with our team for review and improvement.
Regarding the adhesive, we understand your concern. At this time, adhesives are classified as non-returnable items per our policy due to safety and quality control standards, and we’re unable to make exceptions.
We recognize this is not the outcome you were hoping for, and we truly regret the inconvenience this situation has caused. If there is anything further we can do to assist or help find a path forward, please don’t hesitate to reach out to us directly.
Réponse de FlooringInc.Com
We appreciate your patience and are glad the representative was pleasant. Thank you for your feedback.
Great customer service
Great customer service, quick delivery, excellent description, all great things!
29 mars 2026
Réponse de FlooringInc.Com
We are happy to hear that you had a great experience with our customer service and quick delivery. Thank you for the excellent feedback!
Réponse de FlooringInc.Com
Thank you for your kind review we appreciate your feedback
Service representative Judith and ease…
Service representative Judith and ease by of ordering,
27 mars 2026
Réponse de FlooringInc.Com
We're happy to hear that you found ordering easy and appreciated the service. Thank you for your feedback and time!
Réponse de FlooringInc.Com
We're happy to hear that you had a great experience with our customer service and fast shipping. Thank you for your positive feedback!
Great customer service
There was an issue with the first order and customer service was diligent and patient with adjusting the order to accommodate my timeframe and requirements.
27 mars 2026
Réponse de FlooringInc.Com
We appreciate your positive feedback and are happy we could resolve the issue with your order. We are grateful for your patience and understanding.
I ordered gym floor mats on 3/17/26 and…
I ordered gym floor mats on 3/17/26 and was told that delivery would be between 3/21/26 and 3/25/26. On 3/23/26 I received an email saying they would be mailed out between 3/25/26 and 3/31/26. I called on 3/23/26 and cancelled the order. I received a case number for the cancellation. On 3/27/26 I received an email saying that they’d been trying to reach me to tell me that there was a 25% restocking fee. If they had given me the correct delivery dates I wouldn’t have placed the order. They’re not easy to contact nor to do business with.
27 mars 2026
Avis spontané
Réponse de FlooringInc.Com
Hi,
Thank you for sharing your experience. We understand how frustrating it must have been to receive conflicting delivery timelines and then encounter challenges while trying to cancel your order.
After reviewing your case, we do see that the flooring has since been delivered. Our team will be reaching out to you directly to review the situation in detail and walk through the next steps with you, including any available options.
We sincerely apologize for the confusion and communication gaps you experienced. This is not the level of service we aim to provide, and your feedback is being taken seriously as we work to improve both our processes and customer communication.
We appreciate your patience and look forward to resolving this with you.
10 stars for Marquel
10 stars for Marquel. I dont usually leave reviews but this guy literally turned my experience around.
9 mars 2026
Avis spontané
Réponse de FlooringInc.Com
Thank you for your kind review we appreciate your feedback
Horrible product, horrible company
Horrible product, horrible company. We ordered 3 rolls of rubber flooring. We had a company come and lay it (no nails) and built our all in one gym on top of it. When we started using the gym, we noticed (by stepping on them) sharp metal pieces coming out of the flooring. We have pulled 19 twisted pieces of metal out of the flooring to date. They refuse to give me the manufacturer's name and after 2 months of back and forth, their solution was to tell me to apply a sealant. Laughable. Unless you want tetanus, don't buy from them!
12 mars 2026
Avis spontané
Réponse de FlooringInc.Com
Thank you for your critical feedback. We’d appreciate the opportunity to resolve this with you personally. If you’re open to it, please get in touch with us at natasia.conyette@flooringinc.com so we can discuss the best next steps for you.
Ordering online is OK
Ordering online is OK. The product came at a decent time, but it came in two separate days and the first box look like somebody built it because the other box must’ve busted open and they drove over it with forklift walked on it and things were torn up but trying to get a hold of you guys is the worst thing I’ve ever had to try to get done. I’ve got emails. I’ve got pictures everything Faly. I found a phone number and stayed online long enough for someone to answer. He was a very nice man and a little well. That experience went well but he says like the product will take about a month when the first project only took a couple days. I need this before that month and nobody’s responding when I’m asking that I need it before a month communication with this AI stuff has got to stop.
5 février 2026
Avis spontané
Réponse de FlooringInc.Com
Thank you for your critical feedback. We’d appreciate the opportunity to resolve this with you personally. If you’re open to it, please get in touch with us at natasia.conyette@flooringinc.com so we can discuss the best next steps for you.
Customer support person Haez is what my…
Customer support person Haez is what my my experience great.
11 mars 2026
Avis spontané
Réponse de FlooringInc.Com
Thank you for your kind review we appreciate your feedback
We made a mistake ordering
We made a mistake ordering and needed another piece of flooring ASAP - Haze helped up make sure we got the order we needed ASAP!
11 mars 2026
Avis spontané
Réponse de FlooringInc.Com
Thank you for your kind review we appreciate your feedback
Excellent customer service
Excellent customer service. Answered all my questions. Prices are very reasonable. Ordering my garage tiles was easy.
10 mars 2026
Avis spontané
Réponse de FlooringInc.Com
Thank you for your kind review we appreciate your feedback
Marquel was extremely helpful and…
Marquel was extremely helpful and proficient in helping me.
10 mars 2026
Avis spontané
Réponse de FlooringInc.Com
Thank you for your kind review we appreciate your feedback
Marquel called me right back when my…
Marquel called me right back when my flooring arrived damaged, thank you!
6 mars 2026
Avis spontané
Réponse de FlooringInc.Com
Thank you for your kind review we appreciate your feedback
So helpful and easy to work with!!!!!
9 mars 2026
Avis spontané
Réponse de FlooringInc.Com
Thank you for your kind review we appreciate your feedback
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