FloorMatShop Avis 

I was very pleased with the customer service with my mat was not the correct colors. The customer service team helped me get it right and sent me a new mat in time for our open house. I am very appreciative.

Ease of navigating website and reasonable prices.

Fast, easy and great product. Highly recommend. I sent it as a gift and the recipient loves it so much they want to purchase another.

Helpful communicative team that helps you find the right product for your need!

Their customer service reps are very nice and helpful, however, their factory was not able to accommodate a request of labeling 6 different mats I ordered for 6 different customers, so now my warehouse receiving staff has to unroll each one to determine which one it is. Seems like a fairly reasonable request but they were unable to handle it so I'm not very happy with them. They did say that I could re-enter EACH ONE individually, which I don't have time to do since the first time took me so long to do.

Great selection, easy website and purchasing process

Easy to load designs and make custom changes. Process was very easy.

Liz is GREAT! I called her to reorder a rug previously purchased, and the entire transaction was less than 5 minutes! Incredible quality rugs and fantastic customer service. Thank you!

Great website, easy to navigate, find what I was looking for and place my order.

Everything went great and the floor mats were a hit!

Contacted you guys multiple times about parts that never got mail when it was a warranty on them. Just bought another machine since I never got the parts

Shopping on line was easy, good product descriptions. However shipping with UPS is a frustrating experience. Their website does not show where the order is located since it was received for shipping and the delivery date has changed 3 times. I would request a different method to ship if I buy another product from your store.

You delivered exactly what you promised and on time.

Easy to use website. Got 10% off unexpectedly. Have not received the product yet. That's the ultimate test.

I ordered our mats online, and honestly wasn't expecting greatness. But I was pleasantly surprised by the quality of the rugs I received. The craftmanship was on point with the art I sent in. Couldn't be happier, will definitely order my rugs from here again, and refer to my family and friends!

The Service.

We love this mat.
They're very kind and quick responses.

Very user-friendly website. I found it easy and efficient to use!

I've bought several rugs from these folks, since 2015. I place the order, then I get a proof, then it arrives quickly. All good things! Over the weekend, I ordered two more and had a small issue during checkout, but still managed to place the order. Calling on Monday morning only got me to voicemails, but when I tried the online chat, the rep quickly gave me her extension so I could call in and chat with her right away. She solved everything quickly, easily, and I couldn't be more pleased with their customer service (and their adorable midwestern accents!) Thanks guys!