Florence London UK Avis 

I'd bought an anniversary present last year for my partner, fantastic price, fantastic quality, everything you'd expect. Unfortunately whether due to unexpected quality or general life, the chain had snapped. I messaged their repair service and they just sent out another one. Arrived within 3 days, absolutely fantastic service.

Gorgeous jewellery and such reasonable prices. I’m so happy with my new earrings. I can’t believe the quality. Will definitely be buying more from Florence London!

What an absolutely fabulous company, the customer service has been second to none.
I received a lovely bangle for Christmas but sadly the colour didn’t match my other bracelets so I requested a return/exchange. Even though the bangle was made to order in a specific colour and with a small clover, Rosie agreed to an exchange and went above and beyond to ensure the process of returning ran smoothly. I now have a gorgeous necklace and another bangle on their way to me. Rosie even offered engraving on the bangle at no additional charge in this instance. So so impressed with this company and would highly recommend them. I must add too that the bangle was of high quality and I would have definitely kept it if it had matched my others.

Rosie was a joy and such a help from the start. Really communicative, gave great advice for a Valentines Day gift and made loads of adjustments for me in the face of being an indecisive nightmare customer! But was really awesome.

Couldn’t recommend enough - customer service goes such a long way these days and will definitely buy again!

Thanks Rosie!

I have just received 3 T Bar bracelets they are so so beautiful, couldn’t be happier👏🏻

The customer service was outstanding on receiving my order I got a phone call offering advice on how best to do the engraving.

I will be back as I now want a bangle 😂

Thank you so much

Audrey 😊

The customer care Rosie provides is amazing and I’m delighted with my beautifully engraved bangle. It arrived quickly, in a lovely gift box and I would recommend Florence London to anyone wanting to buy personalised jewellery.

Great brand with outstanding customer service! I’ve ordered several pieces for my girlfriend who absolutely loves them. Everything has been top quality. Would highly recommend Florence London

It is my sons 21st Birthday next month, and I was looking on the internet for ideas, and came across Florence London. I found a bracelet that my husband and I thought Toby might like, and got it engraved. I signed up to the news letter so I got a 10%discount. The delivery was very quick, and the box it came in is lovely, and the bracelet is lovely aswell!! So fingers crossed he'll like it!!

I had a great experience dealing with this company . I purchased a personalised bangle from them to give to my daughter with the date of her wedding inscribed on it. The service I received was excellent and the quality of the product even more so . I would definitely recommend them.

High quality beautiful jewelry designs and rapid delivery, with beautiful touches like handwritten notes. A wonderful buying experience and a novel, pretty gift idea for your loved ones and yourself

The best - beautiful jewellery and customer service.

Outstanding service, delivered before Christmas and with a really thoughtful personalised message. Everyone loves their gifts.

The mens gold bangle was a great fit and it looks fab.

Beautiful products with very speedy delivery

Gorgeous items, fast delivery - spectacular customer service. Love this brand and keep going back to them for their unique pieces.

Absolutely gorgeous jewellery. So personal and so bespoke. Very warming and friendly communication, prompt delivery and beautifully packaged. Highly recommend a personal purchase.

Beautiful items, perfectly customised. I have purchased for many family members and some items for myself. Rosie is amazing. Thanks Florence London!

The loveliest jewellery and brand. Perfect for sentimental gifts too.

I am absolutely thrilled with my experience! They truly exceeded all my expectations. The jewellery I purchased is not only stunning but also uniquely crafted, making it one-of-a-kind. The attention to detail in both the product and packaging was exceptional—it arrived beautifully wrapped, showcasing the care and thoughtfulness behind every order. The entire process was seamless, with quick and easy service that made my shopping experience a pleasure. I can’t recommend this business enough and will certainly be returning for more beautiful pieces in the future!

Love Florence London! Have bought the letter earrings for both myself and as presents for friends and they’re great. Quick delivery, great quality and price and arrive in a lovely box

Have ordered from them a few times now, great personalised service every time. Easy ordering and great updates. Lovely team and great products!