Purchased 2 Jelly Cat items and a labubu items are fully tagged up and boxed a genuine but on inspection obviously fake, do not purchase from this company. Did refund or respond to emails.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Completely a scam. Jellycats were fake and obviously made in china. I paid over a $100 and they never refunded my money. I sent it back to them but they just mailed it back to me. NEVER buy from here... Voir plus
No idea what the negative reviews are about?! I didn’t see the reviews prior to ordering. I made an order for “spookipaws” jelly cat for my mother on 20th October. It was delivered end of Octobe... Voir plus
This company clearly advertises Jellycat plush toys using images taken from genuine Jellycat stores. Merch arrives with Jellycat tags... but its fake. Knockoffs dropshipped from China – even when this... Voir plus
1,5
Mauvais
66 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Awful website
Awful website, fake items which are advertised as official jellycat. Complete scam they don’t respond to any of your emails or messages, items are fake and won’t arrive. Avoid avoid avoid and order from the official jellycat website if you actually want your item to turn up. Not sure how this website hasn’t been closed down yet as it’s a complete SCAM.
22 mai 2025
Avis spontané
Beware
Beware. Just don’t shop here, they seem to have all five star reviews on the website which I assume are completely fake and fabricated. The website states they are in the USA but they send from China so the website is a lie. I ordered the huge dragon but they sent the large without the tags hoping that I didn’t know it was smaller and fake. The customer service is non existent, they squeezed the two I ordered in the smallest mail bag possible. I’ve asked to return at their own cost seeing as they know they send out fake jelly cats. I’ll be going to my bank if needed because they don’t hurry to email you back. Not trustworthy and the website is a scam.
Edit… seeing as they have now replied.
I have NOT been offered a refund. I have been into my bank and shown proof that these are NOT official jelly cat. In fact when I emailed this place they choose to “ignore” me and this is the only reply I have seen, I have all the evidence I need to show that these are fake and the “seller” seems to lie. Their website says USA but they ship from China. Stop lying and refund your customers that you have lied to!
Edit 2.
There has been no “refund without question” and the scammers have now only responded because I have raised this with my bank. The person who has just sent me an email basically told me to return at “my” expense to CHINA and “when” they receive the product back I will get a refund. I’m sorry but I do not trust this company seeing as they have done nothing but lie. It should not be up to me to return something to another state than where I ordered from, seeing as this is not my fault you sent me fake jelly cats you should put this right with you’re customer. This place is a scam and they are trying to scam honest people. Do not buy from them. I now have 2 addresses and a number and I will be reporting this place for selling fake, illegal products.
23 mai 2025
Avis spontané
Réponse de Florencelumos
Thank you for taking the time to share your experience. We’re very sorry to hear that your order didn’t meet your expectations, and we sincerely apologize for the frustration this has caused.
We take all feedback seriously and want to clarify a few important points:
We offered a full refund as soon as we were made aware of your concerns and immediately began an internal investigation with our supply chain to ensure the correct item and quality were sent.
While we are a U.S.-based company, our international ordered are fulfilled by the nearest warehouses with sufficient supply, especially when U.S. inventory is low. This is noted in our shipping policy, but we understand it can be surprising and we’re working on making this more transparent.
We also offered a discount code as a gesture of goodwill and sincerely regret that this was not enough to change your experience.
We respond to all return and refund requests within 24 hours, and when customers are unsatisfied, we issue full refunds without question—no need for disputes or escalation.
We are committed to honesty and customer satisfaction, and we never intentionally send out incorrect items or “fakes.” If there was a mix-up in sizing, we absolutely take responsibility and are happy to make it right.
Please feel free to reach out to us directly at so we can resolve this with you personally. We'd still love the opportunity to make things right.
Goods not received
Goods not received
Paid provided with order number and delivery tracking information but neither recognised
FAKE COMPANY please do not buy or order anything from this company I’m currently contacting my credit card to report this company
17 mai 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.