Fluidra Avis 5

Me llegó un producto sin una de las piezas. Llevo 1 mes reclamando y aun no me han dado respuesta.

Tengo un Zodiac E31 limpiador de fondos de piscina que ha durado 2 años y medio… un desastre el apartado , y un desastre el servicio técnico de la marca en España , que es FLUIDRA SAT AIRVENTO SL, nada recomendable , ni el trato ni la profesionalidad. Insistiendo para que contesten , y la respuesta un presupuesto mucho más alto que el propio aparato… eso sí número de cuenta y transferencia de 70€ .
No compraré jamás nada de esta marca, mala y servicio nefasto. ZODIAC

I have bought two items branded Fluidra: a Zodiac e30iq pump, and an Astralpool nanofilter 200.
The pump had connection issues; after one day spent with the technician, I had to replace my wireless access point (which had no problem with any other device), and then it worked. In general I find the limitation to only 3 speeds as quite artificial, and although I can’t measure it exactly I am not impressed by its power , judging by the very long time it takes to prime from a small level difference.
But the Astralpool Nanofilter is the biggest disappointment: even with a cyclonic prefilter, and a covered pool, it clogs very quickly (in matter of days, sometimes hours) and then can bring down the flow from 14 to 4 m3/h or less (with the same pump power). Backwashing takes long time (and water) and is quite ineffective (it never restores it to the original capacity), and a few days ago while turning it the fiber got caught inside blocking it so that the handle broke. I have since tried to contact the assistance (only a form on their website) for a solution but they haven’t yet come back or even acknowledged the request! Not to mention that, despite the indications on the website, it came without the multiport selector, which then I had to buy separately. And that as soon as installed it was leaking, and after thorough inspection it came out that one of the 12 bolts holding the parts together was missing! How can I recommend this brand?

Esperienza, modificata, dopo avere contattato a più riprese la società in Spagna e non avendo ricevuto risposte da 2 mesi, sono riuscito a trovare filiale qui in Svizzera, a Bedano…. Tutt’altra storia, debbo dire veramente gentili e immediata risposta per la ripresa del mio robot zodiac piscine, per sostituzione batteria… ottima esperienza presso loro direttamente… purtroppo non posso dire lo stesso per la casa madre in Spagna…

Esperienza perfetta 👍