flysafair.co.za Avis 

Due to the fire at Cape Town Airport last week, I couldn't check my bags and had to miss my flight. The FlySafair staff at the airport counter explicitly promised me a full refund for the flight and my luggage.

A week later, I am still fighting to get a response. I’ve emailed every account I can find, but I only get generic replies from their AI chatbot telling me to call a South African phone number. Calling internationally would cost me a fortune in fees. It is completely unacceptable that there is zero human support available via email or chat to resolve this. Also they never return the call backs I arrange on their whatsapp service.

Hugely disappointed in the total lack of accountability after their own staff promised a refund.

I would like to sincerely express my appreciation for the two incredible flight attendants on Flight FA101 from Johannesburg to Cape Town on Saturday, 21 February (08:40–11:00).
Itara Taygon and Rorisang were absolutely amazing with my autistic son on his very first flight. They were patient, gentle, and incredibly kind. They went out of their way to make him feel safe and comfortable, which meant more to me than I can express.
As a parent, flying can be stressful, especially when your child has special needs. But because of these two wonderful ladies, our experience was calm, positive, and truly memorable. Their compassion and professionalism made all the difference.
Thank you for turning what could have been a stressful experience into a beautiful first-flight memory for my son. FlySafair is very lucky to have such caring staff members.

Could you consider route from
Cape Town to Mtata.. would be of great help even if it starts by one flight on a Thursday or Friday

Traveled from capetown to South Africa with my family i watched a lady disrespecting my husband in public 🥲 forcing him to put his hand luggage upto 5kgs under the seats shocking 😳 then she came for me telling me why cant i let a guy who sat on the raw i was supposed to sit on with my little daughter to take the window seat i had to remind her we paid for seats because that’s where our daughters wanted to seat😔i felt so sad as she engaged in a conversation with the man about us worst experience ever from staff specially the lady she messed everything

Extremely Disappointed with Poor Handling of Flight Departure

I am extremely disappointed with my recent experience with FlySafair.

I arrived at the airport, only to be told that my flight had already departed. The consultant then informed me that I “missed” my flight and that passengers are required to be at the airport one hour before departure. However, the issue is that the plane had already left when I was present at the airport.

There was no assistance, no empathy, and no attempt to properly resolve the situation. Instead, I was simply told it was my fault. The handling of this matter felt dismissive and unprofessional.

As a paying customer, I expect clear communication, fairness, and basic customer service — especially when it comes to something as important as a flight. This experience has left me extremely dissatisfied and reconsidering using FlySafair in the future.

I hope this matter is taken seriously and reviewed internally to prevent similar situations for other passengers.

Safair is often delayed. Again, 2 hours delayed without updates or any real reasons. FA204 13th February.
Besides that, there's nothing Safair offers above other competitor airlines like Airlink and Lift.
No free snacks, food or even water.
The controlled disembarking system is extremely annoying.
Only airline I've ever flown that does that. Control freaks in my view.
I've been flying at least twice a week for the past 10 years, domestic and abroad.
Truely one of the worst airlines in my view.
Sponsoring the Springboks at the cost of passengers!
Avoid at all cost going forward.

A 67 minute journey time flight from port Elizabeth to Cape Town is delayed by 135 minutes, over double the actual flight time. Flying in FlySafair business class (😆 what a joke) no business class benefits of any kind, zero compensation and they have sent a message saying that if one wishes to collect a refreshment voucher one has to go back through security, collect a voucher from check in desk, then come back through security once again. In other words dissuading passengers from getting a refreshment voucher so it does not cost the airline any money. This is definitely a one off using this airline. Delighted to see how many one star reviews they receive.

Safair is the the worst air line ever. My team and I were going on a squash tour and they send all our rackets to the wrong destination with no apologies. Absolutely disrespectful and unprofessional. I expect more from one of the top domestic airlines in South Africa😡😡😡😡😡😡😡😡

Disappointed in Flysafair for allowing unruly behaviour on their flight to East London. Not only was this not in line with guidelines from the civil aviation authority, but also had a direct influence on the safety of the passengers. I will think twice before flying with them again.

We are deeply disappointed with the service received from FlySafair, particularly regarding their handling of elderly passengers requiring special assistance.

We specifically paid for a special care / special assist service for my grandmother, expecting a basic level of support, care, and attentiveness. Unfortunately, none of this was provided. She received no assistance whatsoever during boarding or departure and was left to manage entirely on her own. She was even required to carry her own bag, which is completely unacceptable given the service that was paid for and her age.

My grandmother contacted us in disbelief after her experience, feeling unsupported and neglected. The staff showed little care, compassion, or willingness to assist, which is extremely concerning when dealing with elderly passengers who rely on such services for their safety and comfort.

FlySafair was once regarded as a top-ranking airline, but this experience clearly reflects a decline in customer care and service quality. We would not recommend FlySafair to anyone traveling with elderly family members or anyone who values proper customer service. Sadly, the focus on customer experience appears to no longer be a priority.

The booking were easy and fast .I never experienced any flight delays at any point of time I booked a fight. The service was also good but it was not the most best .

I have been batterling for 2 years to sort out a problem with Flysafair.. I sent emails called and landed up in hospital then decided to try again! WOW I was helped by Mandilakhe Fikizolo who was absolutely amazing, he deserves a GOLD metal for his client service he dealt with the matter so promply and efficently!! I hope management reward him for his stunning client service.
Thank you Mandilakhe for your wonderful service keep up the good work.
Regards Debbie Collins

I got delayed for 3 and a half hours they messaged me 15 minutes before boarding when the flight is about to take off I haven't been able to go back home as it was extremely far away from the airport I have a baby as well , which is 1 year old honestly f you fly safair you are greedy for money and over book your flights I will never use this useless airline again.

Two internal Flights with flysafair on our recent trip to South Africa. One 20 hour delay and the second a hour and 40 minute delay. Do not trust if you need to be somewhere on time.

The tickets are overpriced for the space and quality of seating. You still have to pay for anything on the flight. It definitely isnt worth the price you pay.

I had the most ridiculous and unpleasant experience with FlySafair in O.R. Tambo international. The worst experience compared to any other domestic and international airline.

Starting from the check in staff who are clearly not knowledgeable but especially from the Fly Safair desk at the airport.

My connecting / international flight arrived in JNB late, by the time I reached the check in counters to drop off my bag (I was checked in online) at 6:50 (departure was 7:30) I was informed that the flight had just closed and I should go “beg” the staff at the FlySafair office / desk.

When I got there, I explained my situation to the people waiting in line and they agreed to let me go in front of them to speak to one of the staff.

When I approached Balissa she did not even great me, sat there with an unhappy face as she clearly did not want to be there. After explaining my situation her only response was “there’s nothing I can do for you now, move I have other customers”. Not even an attempt to resolve my situation or perhaps say that we can just change my booking to the next flight. Is this the training your customer representatives receive and the service they provide at FlySafair?

When I returned back to change onto the next flight I cannot believe that now another staff member was even more rude, when I got to her I got told to “WAIT IM BUSY” and made me wait an additional 5min when she quite clearly did not seem to be doing anything.

The supervisor Beverly pretended to ignore and not observe any of these interactions, after changing my flight for a new one I asked to speak to the supervisor, after speaking in their own language between them (non English) Beverly rolled her eyes at my request for wanting to speak to her.

I had a similar situation months ago with FlySafair when my connecting flight arrived late and I received good support and help from the staff and was able to make it on the flight but clearly FlySafair and their staff could not care less about their paying customers anymore.

Well done FlySafair on your rude and awful attitude customer representatives that treat your customers like trash and clearly do not want to be doing their jobs.

IF YOU VALUE YOUR BELONGINGS, DO NOT EVER USE SAFAIR NO MATTER HOW DESPERATE YOU MIGHT BE. THEY DON'T CARE ABOUT YOU NOR YOUR BELONGINGS; THEY HIDE BEHIND THEIR POLICIES. Upon receiving my checked bag, I noticed that it had been damaged; one of the suitcase wheels was completely missing, leaving me with only three wheels instead of four. I visited the baggage claims counter, and they provided me with this email address for further assistance. I sent the email, and they responded by saying that, in accordance with their terms and conditions, unfortunately, they are not liable for damages. I travel frequently for work, and during my trip to Durban last week, my new suitcase already had scratches all over it. Now, upon returning to Cape Town, I find that the wheel is entirely gone.

While Safair's policy may state that they are not liable for damages to protruding parts, such as wheels and handles, which are, by the way, part of the bag, that still does not give them the right to mishandle our luggage. Just because you are not held responsible, it doesn’t mean you should treat people's belongings carelessly. How is it that a new bag (purchased less than six months ago) became completely unusable after being handled by them, when it remained intact during other flights? This level of disrespect and disregard for people's property is very alarming.

Unfriendly Staff
I recently flew with FlySafair and was disappointed with the experience. The staff at the gates were unfriendly and unapproachable, making what should be a routine process stressful. On top of that, there was little to no communication regarding delays or updates, leaving passengers confused and frustrated. Overall, I expected better customer service and clearer communication from an airline.

Boarding started at 19:45.
Take off was late, and doors were only closed at 21:00pm. Not a single explanation from crew nor pilot. Plane landed at 22:45 and parked at B20. Another 15 minute wait for busses to arrive and to disembark. I only left airport at 23:30, but NOBODY could care less that I still had a 2 hour drive ahead of me to Hermanus !! Pathetic !! Very upset, and very disappointing.

SAFair getting you on time. Why is this airline riddeled with delayed flights, no explaination from small. The attitude being dont ask me Im not a pilot. I missed and important event.my sons concert. The airline carrier for the springboks requires alot more than parterning with world champions when their services are "delayed" and with no explaination at all. Im still livid and sent my feedback