Never use Flysmarter
On 25th March 2020 the flights for a party of 4 from Europe to South Africa were cancelled due to the Corona virus. Since then I have been involved in a never ending battle with Flysmarter to have my money returned or to obtain vouchers. To start with Flysmarter pointed to the airlines and maintained I should be refunded by them. The airlines in turn pointed to Flysmarter indicating that they would refund them and Flysmarter would then refund me. Trying to rebook the flights via Flysmarter failed as they did not respond. I have now established that at least one of the airlines involved have refunded Flysmater. Flysmarter's response was that they are still busy checking with the airline (5 months after the cancellation!). I would advise to never ever use Flysmarter, they are completely incompetent.