FMG Avis 

FMG were excellent throughout this process and Bodywise in Cupar did a superb job on my car!

Great professionalism and integrity

The repair was faster than expected. When I looked at the car after the repair it was like looking at a brand new car. And the staff were all very helpful.

All aspects of the way FMG handled the repair were first class and processed in a way that caused me least inconvenience. - highly recommended !!!

Stay well clear of fmg Doncaster. Car went in for repair in may after being in a accident. Well got it back in a worst state than it went in. Paint job very shoddy. More paint in the car than the outside. Only half the repairs completed.Have a complaint in with them since then but as usual no response. Please don't give them your business if you value your car guys

Professional job from the first phone call to the job being completed

Excellent service my car was fixed came back like it was brand new, the updates and customer service are exceptional, would recommend fmg to everyone, thank you for your amazing service.

Great service and professional.

Simply dreadful. My car was hit by another driver (who admitted full fault) and it turns out his insurance company use FMG to carry out repairs. The damage (inexplicably) was considered to be a "mobile repair", only for the FMG mobile assessor to discover the obvious that it requires a body shop repair. He said he would speak to "the bodyshop office" to get it sorted and booked in. Of course, I have heard nothing. So, I contacted the FMG mobile office, only to be told that my case was in limbo as the Body Shop Unit needed to "accept" the job. But they haven't, and the person at the Mobile Unit didn't know how to contact the centralised Body Shop Unit to get them to accept the job as they are a different office! But when pressed, she admitted she could give me a number if I wanted to phone them!! So, I have had to go back to Hastings to see if they can do anything from their end. They say they will look at this, but I am far from hopeful.
Utterly appalling.

FMG Services – Very disappointing experience

Unfortunately, my experience with FMG Services has been extremely disappointing.

The quality of the repair work was poor, with parts not being fitted correctly on multiple occasions. My vehicle also sustained a dent while in FMG’s care, adding further frustration to an already poor experience.

My car had to be returned three separate times for the same repair work, because the work had not been completed correctly. This resulted in significant delays, inconvenience and a considerable amount of time spent chasing and returning the vehicle.

When the car was finally returned, it was late, only had around half a battery charge, and had not been cleaned properly.

I appreciate that mistakes can happen, but the combination of poor-quality workmanship, parts repeatedly not being fitted correctly, damage occurring while the vehicle was in their care, repeated returns for the same repair and delays is simply unacceptable.

Overall, a very frustrating and disappointing experience. I would expect much better quality control and customer service from a company entrusted with repairing customers’ vehicles.

Excellent service on a tight schedule with a motoring holiday imminent. Deadline met and work done well. Catherine was our champion.

The staff at FMG were most sympathetic and helpful as my car had been moved to them after recovery by the Police.

Easy communication from start to finish with helpful updates A+

Hi, This review is to warn people about this motorway service. On the 39 july my motorcycle broke down on the M62 east bound(it had blown a fuse) I costed to a stop at the beginning of the service road to Birch servises, With in 5 minutes the agency car pulled up behind me the man asked what was wrong , I told him it had blown a fuse and then another so I must have a short some were I said I was in the AA but he said they could not pick me up as i was in alive lane and he had a tuck coming in 5 mins, He said I would have to pay and I said ok, the truck arrived and we loaded it on I got in the cab and we drove 150 yads into the sevices. Then he phoned someone and the told me I must pay £192 for the remove ale, I had phoned the AA and the man arrived as we took of the bike, he found the problem and fix it then said he would follow me home to Cleckheaton in case it went again. I went to the FGM office in Bradley and the man ther said that the agency man should have put on is hazard warning light and let me push it the 159 yards into the service,s. He told me to go online and try for a refund. THis have done but never got a reply. NOw I am a 85 year old pensioner and £192 is a lot of money for 150 yards and the whole time it took was 30 minites from start to finish. so be careful of this company.

Really professional from start to finish

Everything I experienced with FMG was well handled and professionally executed

Staff and service

Overall it was a good process and I am happy with the process, but transparency of costs and courtesy vehicle provided could have been a little better. I understand that it was based on what the repair shop themselves can provide. I am a driver that can drive any vehicle but if I needed an automatic and a large to medium car, it would have been a big problem. I think the repair shop should have access to get a suitable vehicle for whoever needs it. The repair shop was good and the vehicle was repaired to a high standard.

FMG have carried out an excellent repair to my damaged vehicle and although there was a long wait for replacement parts to arrive, they were good enough to keep me updated on a regular basis. Excellent service!

Friendly, helpful assistance from everyone I met at FMG. Extremely happy with the repair on my car. Car came back looking 100% better overall as before I took it in for repair.