FMG Avis 

Overall I had great experience with FMG. They unknowingly and professional attitude helped resolved the repaired was done great

FMG were appointed by the other drivers insurance company.
FMG performed the repair in a timely manor and kept me up to date at all times.
They also picked up and dropped off my car.
The repair looks to have been completed to a very high standard.
When I had occasion to speak to FMG the staff were always polite and Sophie was very good.

Quick response after incident reported to insurance company, courteous and confidence-inspiring driver who collected vehicle, clear and timely updates on progress of repair, flexibility over return arrangements and above all high quality of repair. Couldn't have hoped for a better experience.

Good communication, great job.

I would like to give a shout out and a huge thank you to Tracy on the front desk and Dan from the workshop who were so friendly and polite when I came to collect my Mercedes

From start to finish the whole experience was excellent. I was welcomed by the team, a really nice group of people. Everything was explained and a courtesy car was arranged.I took my car in as arranged and drove away in a really good replacement car. The date I was given for completing the work was good but what surprised me was a call within a week informing me that the car was ready 😀. The work was perfect, it’s all I can say, wonderful.

I am very satisfied with the service the repair was handled professionally and did an amazing Job I would also like to give a shout out to Rightway paint and body repairs who did the repairs to my vehicle all in all I am very pleased with the service very satisfied with the professnalism the curtesy car was great and the results of the repairs are amazing you can not tell there was any damage there

Fantastic service, my car is like new. Even my handbrake is tighter and it wasn't broken.

Great communication, Excellent job done.

They were very good. The first curtesy car was not suitable but they were able to replace the car for one that was suitable

Appalling customer service by FMG on behalf of QBE, my car was picked up this morning for repair and I waited for my hire car which their portal told me would be with me by 1pm. I chased them only to be told that one had not been ordered, but they would sort one out & get back to me. No response, just an email with a hire car booking ref. I have had to chase the hire car company who have told me they can’t do anything today, so I am without a car until tomorrow PM which is going to cause great inconvenience

Cannot fault the Dundee staff for the work they did on my car. Picked up a brand new courtesy car and when I went to collect my own car it was as good as it was when I collected it new. Washed, machine polished and immaculate. More than happy with the service, a credit to their profession. You are in safe hands, that's for sure.

Very happy with the service I received, everyone was lovely, explained all and very prompt with all progress.

Excellent all round. Company was informative and staff communication very good. I would certainly use them again and recommend them

Don't accept the service, its a waste of time !!!!

started out promising with getting things moving, fast email responses, quick to get a it in the garage to be checked but that's where it ends.

van was wrote off as a category N and offer less than half the vans worth was made at £6000, my wife responded with evidence and they maintained there value
I got involved and provided lots of evidence of the true value of £12,000 to be told most couldn't be used auto trader valuation, motorway, and a couple more valuation tools that didn't meet there criteria....
BUT THEY DID FIND TWO EXAMPLES OF HIGHER MILLAGE VEHICLES FOR £9000 AND £7000 but then ran them them two cars through the millage calculator as mine was low millage that then valued them two at £14,???and £17,???, average £15,800.... over valuation but hey they offered £11,800 and i keep the van..... i was over the moon when they took all details and sent for payment........

offer rejected and they want to fix it again, no problem lets get moving.... the new garage has assessed the work from photos i had to send and it is now waiting approval, all emails 2-3 days with no response but after you call to chase miraculously your 'next in line with case handler and emailed in 30 mins'

policy holder wrong, names wrong, dob wrong, i booked in to be put forward for a hire car 3 times and told 48 hours someone will be in touch.
the last guy took the wrath but dealt with it in a professional manner and the only member of this full establishment i have had dealing with that has a brain and ability to carry out a task 'shout out yusef mayet TOP MAN'

still ongoing but my advice is don't accept the services from the start and get locked in..... if they are the only option then let your own insurance act on your behalf instead as this 3rd party company that is used to use legal legislation and other jargon to save money for the insurance company.

Don't accept the service, its a waste of time !!!!

Very professional and efficient. Knowledge about what needed to be done.
The repairer was polite and very good at his job.

I've used FMG indirectly as company I got my EV car from used them. They've contacted me and organised repair for my vehicle. It was 3rd party mobile repair company which done great work with my car repair.
Overall I'm very happy with their services. Felt painless.

Absolutely amazing work and great customer service, the job was done to highest standards. Thank you very much

Customer service at the Norwich branch is basically non existent. You can call for ten minutes and no Body answers the phone . The left hand doesn’t seem to know what the right hand is doing - I’ve been given multiple different dates for completion never sure what is accurate and what isn’t And none have come to fruition They seem quite overwhelmed with customers so it’s a long wait for your vehicle to be fixed . When somebody does event answer the lady seems quite stressed and overworked - that’s the impression she gives on the phone anyway . So a month later and my car still isn’t fixed . I would call but haven't got half an hour to waste sat on hold