FMG Avis 

Brilliant standard of repairs. Looks like its just come out of the showroom.

Helpful staff and appropriate updates. Good quality repairs.
The car interior cabin was very dusty when it was returned.

I have never posted a Trustpilot review before but my experience with FMG has been so poor that I wanted to make other potential customers aware. The repair firm that they used was good but I have had to wait months for them to reimburse my excess. I appreciate that the other side has been slow but their communications have been non-existent. I was promised this would improve after I made a complaint but, if anything, it has got worse. They contacted me over a week ago promising payment. I provided them with all the details that they asked for the same day but I have heard nothing since despite chasing. Their customer service is terrible.

Excellent customer service, especially from Sam in Guildford. Car was replaced and repaired smoothly. A slight issue, not their fault, was found and they took the car back, repaired it quickly with no fuss. What to say, wish all customer experiences could be as smooth.

Our car was involved in an accident. We had a brilliant experience with FMG from the day when we reported the incident right through until we received our car back,at every step we felt supported. The garage team is excellent at their job and our vehicle was repaired within promised time. Repair is of high quality.

Driver drove into my stationary car and FMG ( his insurers) were on it straightaway. All repaired with not too much inconvenience to myself. Thank you FMG

If I could give zero stars I would. They are incompetent, unprofessional and provide one of the worst customer services I have ever experienced. The staff speak to you reading from a script obviously and they could not care less about your issue. They have an online portal that doesn't work properly and doesn't get updated when you send them documents so that results in them asking you by email to send the documents only to realise weeks later that nobody has logged the said documents onto my claim or seen them at all. Over four weeks after starting my claim I am still getting requests to upload the same documents that I have already uploaded by both text and email. It's laughable really how bad they are. Avoid at all costs.

First class service and repairs following an accident. Frontal damage immaculately repaired. Good communications all round with every department.

FMG were rapid, professional and courteous throughout the whole incident. Would recommend their service

Everyone I spoke to from the people who called, the people who picked up my vehicle to the people who returned the vehicle were very friendly, polite and helpful. I was regularly kept up to date with progress and arranged a convenient time for drop off. The repair work was fantastic, as good as new. Excellent service. Thoroughly satisfied.

My experience was nothing but amazing , obviously I was upset because this wasn’t my fault I wasn’t even in the car when it got damaged , I was going on holiday the week after so repairs had to be halted until I came back ., all was straight forward great communication through out and my car was only away 10 day
Great job guys
Thankyou

FMG handled my case promptly.Everything was managed seamlessly.A very good result with full marks from me.From a very satisfied customer.

Excellent service from start to finish in the repair of my car. Nothing was too much trouble. Highly recommended.

**FMG – Review**

Poor communication and repeated delays throughout my claim.

I have been advised to email for updates, but responses are inconsistent or not provided, meaning I have had to chase multiple times with very little clear information in return.

The ongoing delay has resulted in significant financial pressure, including continued rental costs while the claim remains unresolved.

I am still waiting for this to be properly concluded and would recommend caution based on my experience.

Great company, female friendly too.. nothing was too much trouble for these guys … feels like a family run business as the team in Chelmsford really go the extra mile.. would recommend 100%..

Unfortunately this was the second time I reason to have my car fixed, but as with the first time experience was exemplary, would definitely recommend

Nothing was too much trouble lovely curtesy car helpful man dropping it off called Joe. My car came back valeted inside and out quicker than expected stressfree experienc

Excellent service and car looks realy great staff were excellent

Very happy with all aspects of service from garage after my Accident

I am writing this to warn others of the systemic failures I have experienced over the last four months. My vehicle has been returned three times with unresolved life-safety faults (Braking Power Low/Hybrid Malfunction).The insurer’s latest "Final Decision" claims the car is safe following a road test, yet the technical report provided shows identical Mileage In and Out, proving no road test occurred. They have identified a critical high-voltage communication fault (Code U117B87) but attempted to return the vehicle as "fixed" without driving it a single mile.Worse than the technical incompetence is the conduct of the staff. I have been:

Mocked and laughed at by staff when disclosing anxiety-related needs regarding a replacement vehicle.

Threatened and coerced by a case handler who attempted to cancel my hire insurance to force me to accept the untested vehicle.

Lied to about the existence of a complaints department to prevent escalation.

I have spent over 6 hours chasing updates and received 30+ conflicting automated messages. I have now formally referred this entire matter to the Financial Ombudsman Service (Ref: PNX-6026356-Y0L3). I will not be silenced or bullied into driving an unsafe car. Avoid this company at all costs.