FNPAvis 

Fast response and friendly service. Goooo

I had a great interaction with Aina. I had some changes and questions for my order. She was able to help me so wonderfully and efficiently. I was able to place the order and cant wait for my family to receive their birthday order from FNP! Please give this employee a raise. Aina you are the best!

First time ordering from this florist. Aina approached me on WhatsApp and helped me with my order. Really appreciated her friendly service.

I was reminded proactively of our anniversary, with some great promo codes. I was having some minor issues creating my order and Aina proactively came to my help. I received prompt and mindful assistance . Very happy customer. Thank you Aina and FNP.

I had some changes to my order and was attended by Aina. She was very helpful and patiently guided me through the whole process.
Earlier on i was also attended by Mahima who is helpful too in providing details which i require.
Thank you Ladies!!

Aina helped me to avail discount before placing my order. Superb service. Thank you

Aina is very helpful . She is prompt and supportive

Access abit slow but your staff Aina in WhatsApp is very friendly and helpful and swift response too.
Thanks for providing me the promo code. Really useful. This is my main florist provider.

I had ordered a product from you with order id - 68423711 and received damaged. Trying to connect through chats but resolution received till now.

Worst place to get flowers! They sent me the most DEAD flowers ever which i spent a good £17 on! I am absolutely disgusted by your company.

Customer service is so bad!

Scammers!

Worst worst worst ever

I’d give it 0/10

66245824 this my order number as per your reply I need to know what better you can do I hve been following up from 28th Sept with your team but yet today also have not received my order and your team is yet working on it

I need a Reply no call nothing this how international clients should be harassed.

I have been a regular customer of Ferns N Petals and always appreciated your service, which is why I chose to order again for an important birthday gift. However, this recent experience has been very disappointing.Before placing my order, I specifically asked if the stems of the bouquet 99 roses could be covered, and your staff confirmed that it would be customised so that the stems would not be visible. If the staff told me what I see is what I get, I will place the other order. When I placed the actual order later, I naturally assumed this prior communication would be honoured, as customers should not be expected to keep track of which staff member they spoke to. Unfortunately, the bouquet was delivered with all the stems showing, which was completely different from what I was assured earlier.What made it worse was the response I received , instead of acknowledging the miscommunication and offering an apology, the blame was shifted onto me for not reminding your staff again. This is unacceptable, customers should not have to repeat requests or remember which individual staff member they dealt with. Consistency in service and communication within your team is your company’s responsibility, not the customer’s.This order was meant to be a special birthday gift, and it turned out to be a disappointment. While I value the service Ferns N Petals usually provides, I hope you will take this feedback seriously, improve internal communication, and ensure that customers are not left disappointed in such important moments.

Amazing services with a wide variety to choose from.

The product was absolutely amazing, the delivery was lightning fast, and the flowers were exceptionally fresh. Couldn’t be happier with the experience!

I ordered three Rakhi Gifts for USA. One for California, Second for New York and Third for San Francisco. Whist delivering it said it will reach on 31st as I paid extra super delivery charge. I received confirmation yesterday that it has reached all three above mentioned location. When I checked with my Sister and Neohews…all three said they have not received it. I had given their email address and telephone number as well but none had received any tracking info or text or email of delivery. Only I received it and the gift rakhi’s are missing. I have raised complaint but awaiting response. Their chat boat is not efficient either so I am left in limbo.

Best flower shop and cake was delicious

Quick last minute service and fresh flowers delivered

Terrible product quality and no compensation offered.

I live in the UK and placed an order for my son and daughter in laws 1st wedding anniversary. The order was delivered on time but unknown to me, the flowers were already open and almost over when they arrived. Consequently, they only lasted 4 days - and for the price paid, this is way below expectations.

I raised a complaint only to be told that this has to be placed within 24hrs of delivery.

This is totally unreasonable:
1. My son is not going to tell me when the flowers arrive that they were poor quality when they were a gift.
2. I only found out that they had been thrown away a week later when I arrived in Singapore myself.

The company flatly refuses it is at fault nor will it offer any form compensation. I will not be using them again and warn others to stay away too.

I am writing from Istanbul, Turkey, regarding a recent order I placed through your platform: a personalized Plant Pot & Guess Body Mist combo for my wife, who resides in Singapore with our two sons.

I selected express delivery and uploaded a personal photo to be printed on the pot. Unfortunately, the order was not delivered on time, which completely ruined the surprise. I was forced to inform my wife, who then had to contact your local customer service team herself — defeating the entire purpose of the gift.

When the order finally arrived, it was highly disappointing:

The flowers were nearly dead

The photo was missing from the pot

The delivery was significantly delayed

To make matters worse, your response was to offer a 15 SGD coupon for a future purchase and to decline our request for a replacement with a healthy, personalized plant — as was clearly shown on your website.

I want to emphasize:

This was meant to be a special and personal gift. A discount voucher cannot compensate for the disappointment caused.

We only requested what was promised on your platform — nothing more.

My wife should never have been involved in resolving this issue, as the entire point was to surprise her.

Therefore, I request the immediate delivery of a fresh plant with the photo I uploaded — exactly as shown on your website — by tomorrow. You are welcome to retrieve the failed delivery.
If this cannot be arranged, I expect a full refund without delay.