Focus 360 Energy Avis 122

Listened , planned , quick, friendly and cost efficient

I found Will and the rest of the Focus team were helpful, approachable and efficient when undertaking the reports and surveys required to meet the goal EPC set for several new build dwellings we were developing. The team also undertook Part Gs, Air Tests, Extraction Testing and Part O calculations.

We have used Focus for several projects now and will continue to use Focus as peer of our professional team on future projects.

My experience with Focus 360 Energy Limited has been wholly unsatisfactory and raises serious concerns about their business practices.

I instructed them on 27 January on the basis of a clearly stated 7 working day turnaround. This deadline was not met, and despite repeated chasing, I received no meaningful updates or confirmed delivery date. This failure caused avoidable delay and placed me under significant pressure with the local authority.

I was subsequently given explicit assurances that the report would be completed on specific dates. These assurances were not honoured. I was later informed that the matter had been mishandled internally and reassigned, which only compounded the delay and demonstrated a lack of proper oversight.

Following my formal complaint, I was expressly offered compensation in recognition of the delays and inconvenience caused. This offer has not been fulfilled. Despite multiple attempts to follow this up via email and telephone, my communications have been ignored.

On that basis, I consider that:

The service was not delivered within the agreed timeframe
Commitments made to resolve the issue (including compensation) have not been honoured
Communication has been consistently poor and unprofessional

The offer of compensation now appears to have been made without any genuine intention of fulfilment, which is extremely concerning.

I would strongly advise others to proceed with caution.

The team, and Will Higgins in particular, were so helpful when I called. My application for retrospective building regs had stalled and I needed a heat loss calculation for the council surveyor. I was in the process of selling my property and this could have held things up significantly. Will explained everything (more than once!) and also assured me that Focus 360 Energy wouldn't let me go to the expense of getting the calculation done unless I was actually able to obtain the required building regs. He has supported me through the entire building regs application process - something I was very grateful for. I wouldn't hesitate to recommend this company.

This company is very efficient at taking your money. This is the only thing that they do well.

Since paying 100% of the money upfront our experience has been awful. Our first appointment for a sound assessment was missed. The Focus360 surveyor didn’t turn up, no phone call, just left us waiting at the property for hours. We had to arrange access to a neighbours house as part of the test, they were also massively inconvenienced.

Eventually were we contacted by Will at Focus360 and given another appointment date for a week later.

The sound test was carried out nearly a month ago and we have heard nothing from Will at Focus. He has completely ignored all calls and messages. Their office staff do take calls but are clearly just fobbing us off when they say they will chase Will.

Nearly seven weeks since paying our fee, we are still waiting for our certification from Focus360. It is the last piece of paperwork needed to complete our renovation project. It is holding up building control sign off, preventing us from moving a tenant in and therefore costing us money in terms of missed potential rent.

I would avoid this company at all costs. There are plenty of other companies around that can offer the same service, go to one of them.

Did exactly what was required however a bit slow to respond to enquiries although this was very minor in the scheme of things.

They were great. Offered to price match other quotes on every service I needed, and made it all happen quickly. Also made sure to help make life easy when it came to uploading relevant information. Will went the extra mile and offered to help with the building regs process beyond the scope of the services I paid for.

We use Focus 360 regularly for a variety of services, and have always found them to be polite, helpful, and responsive. The system is clear and easy to use, and William has been incredibly communicative when accommodating requirements across a mix of projects.

The company took a very long time to deliver the report that we requested.

Quick turn around which is always helpful.

Happy with report, slight delay on completing.

The company has provided excellent support and assistance with the requested service.

Having the customer dashboard is good
The only thing that would help further would be a target date for report delivery.

Spoke to a nice gentleman and all started really well. got a quote and thought about it for a week. paid and heard zero. called many times asking for a call back and never got one. Was told system is automated and should of had emails. after over a week a gentleman called me and we arranged a call to go through the report. I was never called back. Such poor communication. report is missing information on things to improve.

Update 11/11/2025: William called and provided some answers, So I will improve my rating because I am now getting somewhere. But I cannot give top rating as its still a little concerning how hard it is to reach anyone. William handled the call very well and is going to double check the rating information. King regards,

10/10 brilliant

Personl went yout of theiae way to

I needed a domestic SAP report unexpectedly quickly - it was produced with the minimum of fuss and with a positive result - highly recommended!

We have worked on many projects with the team at Focus 360, their response rates are the best in the business and they cover such a wide range of services we tend to hand all of the keys to them and their team.

You won't be disappointed!