Complete messers. Made two separate applications. Even had call with CEO. Zero answers on if application is denied or approved. Still receive the application status emails
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Уже несколько месяцев пытаюсь подключить оплату на новом сайте. Все начиналось хорошо. Менеджеры быстро связались и начался процесс удовлетворения требований для подключения оплаты на сайте(регистрац... Voir plus
L'entreprise a répondu
Компания не выполняет того что рекламирует. Имея легальный бизнес, являясь ФОП - плательщиком налогов , предоставляя услуги FREELANCE, отправиви все документы, - получил отказ. Это прежде всего... Voir plus
L'entreprise a répondu
Bardzo ładna strona płatności dla klientów (wpisywanie danych karty w grafice karty) i wiele opcji płatności lokalnych dla klientów polskich i zagranicznych. Co bardzo ważne wypłata środków w walucie... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Fondy is a leading one stop payment solution for cross border commerce, marketplaces and platforms that enables them to move money without friction. Our tailor made payment flow harmonises the entire journey from outgoing payments to incoming and all the intricacies in between. With Fondy, businesses can accept money and make payouts to partners in the currencies of their choice, while enjoying hassle-free online payments worldwide via convenient local methods.
Coordonnées de contact
40 Gracechurch Street, EC3V 0BT, London, Royaume-Uni
- +442080682591
- support@fondy.io
- fondy.io
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142 avis
N'a pas répondu aux avis négatifs
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Les gens ont aussi consulté
I work with Fondy as a business partner…
I work with Fondy as a business partner for more than a year and never had a single issue with them. They have sleek processes, very responsive and fast when it comes to queries. It's a pleasure to work with their entire team, starting from salespeople and customer support, ending with technical teams and compliance.
If you are looking for a payment processor, look no further, they have everything under one roof.
22 juillet 2022
Avis spontané
Réponse de Fondy
Hi Yeseniia,
Thanks for your kind words, we really value our partners and are thrilled to hear such positive feedback.
Our goal is to provide great service and experience to every one of our customers, and we are grateful to have partners like you that help us to achieve this goal every day.
Thanks
Team Fondy
Excellent Customer Support
Due to the nature of our product being a supplement, we sought out a payment provider that could partner with us sufficiently on our journey. Fondy have been exceptional. Their customer support is completely unparalleled and we are very impressed with Julieo Caleb, who has shown real customer care, concern and a real can-do attitude to our business and Pierluigi Ponticello has helped us iron out any technical problems, as well as all the hard working IT support we have received from the team in the background. Our experience has been nothing short of excellent.
18 juillet 2022
Avis spontané
Réponse de Fondy
Hi Minerva Wellness Team! Thank you for taking the time to leave your five-star feedback; we're pleased that Julieo has been able to help and
provide you with smooth service. As well as Pierluigi and the technical team have been on hand to get you set up.
Thank you for choosing Fondy!
I’ve been using Fondy for around a year…
I’ve been using Fondy for around a year now and so far so good. No major problems. Recently I’ve opened a new store and Piotr had my payments running in no time. Very friendly and professional.
13 mai 2022
Avis spontané
Réponse de Fondy
Hi Filip! Thank you for taking the time to leave your five-star feedback; we're very happy to hear that Piotr was able to help and
provide you with a smooth service as you opened your new shop.
Thank you for choosing Fondy!
Sprawna weryfikacja
Sprawna weryfikacja, doskonały kontakt z obsługą, aplikacja działa bardzo dobrze z naszym sklepem na wix. Jednym słowem polecam te firmę
12 mai 2022
Avis spontané
Brilliant card payment service
Brilliant card payment service. we have been using Fondy for a while and so far so good.
Easy to use, Easy to install on the page.
Recommend!
12 mai 2022
Avis spontané
Réponse de Fondy
Hey Jay, thank you for taking the time to leave five-star feedback and recommendation. We're really pleased to hear you are happy with Fondy's product. Thank you for choosing Fondy!
Good customer service
9 mai 2022
Avis spontané
Réponse de Fondy
Hi Inna, thank you for your five-star feedback! We are so happy to hear that we were able to help and provide you a smooth service.
We really enjoy working with you, thank you for choosing Fondy!
Excellent service
Excellent service. Excellent work of the payment system and support service. They always respond quickly and efficiently. I have been using the service for more than a year and am very satisfied. Thank you fondy!
25 avril 2022
Avis spontané
Réponse de Fondy
Hi Maksym, thank you for your five-star feedback! We are so happy to hear that the Team managed to set everything up so quickly and continue to support you efficiently.
We really enjoy working with you, thank you for choosing Fondy!
Cons beware
Well , I was dumb they took my money , never got product and I've tried contacting them and no reply.
18 avril 2022
Avis spontané
Réponse de Fondy
Hello :)
Thank you for taking the time to review your recent experience with Fondy, we appreciate your interest in our payment products and services.
We understand your frustration here and are saddened by your impression of us. Please rest assured that we exist to empower businesses and help them navigate payments seamlessly. Our many customers have been kind enough to share their experiences which helps us continue improving and offer the best service. Unfortunately though we work so hard to deliver an exceptional service and friction free products to everyone, we know we don't always get it right.
We hope you give us a chance to explore your query further, we are happy to assist you. If you are an existing client please email our support team with your full name, account number and business details - support@fondy.io
We look forward to hearing from you soon.
Best regards
Fondy
Уже несколько месяцев пытаюсь…
Уже несколько месяцев пытаюсь подключить оплату на новом сайте. Все начиналось хорошо. Менеджеры быстро связались и начался процесс удовлетворения требований для подключения оплаты на сайте(регистрационные документы, изменения на сайте и тд). В итоге все закончилось новым "циклическим требованием": Предоставить историю оплат на сайте....
Понятное дело что для сайта у которого ранее не было оплат на сайте это требование выполнить нельзя.... шах и мат... Жалко потерянного времени!
16 février 2022
Réponse de Fondy
Добрый день!
Подскажите пожалуйста ваш сайт чтобы мы могли изучить возникшую проблему при подключении.
I applied on december and my account…
I applied on december and my account has only just got up and runinng today. Customer service isn't great you have to keep contacting them back and forth and most of the item they don't answer the phone or respond to calls. I am very dissapointed.
27 janvier 2022
Avis spontané
Pick them, and it's your own fault
Fondy.eu cost us a lot of money. Read this.
We used fondy for around 8 months with very low chargeback rates. From their perspective, we must have been the ideal client.
Then, on Dec 29 2021, we got an email from them telling us that on that they will stop services with us by Dec 31 (within 3 days!), for reasons "beyond their control". We have never received any communciation about this prior to this email about any issues with our account (they claim that, but it's not true).
We then immediately tried to reach out to them, by email, phone etc. Nobody around, no response.
Two weeks later (!) we finally managed to reach somebody (Neal). Neal said he'll look into our case. Never heard from him or his colleagues again.
This meant: fondy.eu cut access so we had no payment processor, causing major damage. Also the recurring payment profiles which users set up are lost.
In summary:
- They'll cut access without reason
- They lie to you (e.g. by claiming they sent prior communication about it, which they didn't)
- They play dead and offer 0% support to clarify the situation
If you pick them, and the same happens to you, it's your own fault.
20 janvier 2022
Avis spontané
Réponse de Fondy
Hello :)
Thank you for your review, please accept our sincere apologies for the what you experienced during a technical issue. We have been working hard to resolve this and support the clients affected by this.
We appreciate your patience and are always here to help should you ever need it. Simply reach out our team for more information and additional support.
Sincerely
Fondy
04.12 nie można się zalogować do panelu…
04.12 nie można się zalogować do panelu przez CAŁY DZIEŃ!, infolinia nie działa chociaż na oficjalnej stronie w sobotę do 19tej, na zgłoszenie mailem czekam już godziny bez odpowiedzi! Wcześniej były problemy innego rodzaju, ODRADZAM!
5 grudnia, nadal panel nie działa, brak dostępu do jakichkolwiek danych, brak możliwości realizacji zwrotów pieniędzy klientom, brak mozliwości przyjmowania płatności. Jak dotąd ZERO reakcji po zgłoszeniu problemu na podany do zgłoszeń adres email. Straty już idą w tysiące, totalna kompromitacja...
Update 20.04.2022 nadal konto nie aktywne, oni tego w ogóle nie ogarniają, dział pomocy nie odpowiada w ogóle lub po baaardzo długim czasie, na ostatniego maila ode mnie nie odpowiedzieli do tej pory ok.DWÓCH M-CY!! Pierwszy raz w zyciu widze taką niekompetencję w sektorze usług finansowych....
4 décembre 2021
Avis spontané
Réponse de Fondy
Hi!
Thank you for your review! Please reach out to our support team with your query and they will do their best to assist you in your language.
Email - support@fondy.io
Visit - https://fondy.io/gb/
We look forward to hearing from you soon.
Best regards
Fondy
Реклама на сайте не соответствует…
Реклама на сайте не соответствует действительности, а фондю на это отвечает "мы менять не будем".
Хреновая работа с зарубежными покупателями, конверсия не больше 70%. Несмотря на показанную на странице оплаты сумму в их валюте, списываются рубли. По возвратам необъяснимые внезапные ограничения по суммам, срабатывающие без уведомлений, о которых магазин узнает после возмущения покупателей ("вы месяц назад сказали, что вернули деньги!"). При ошибке оплаты приходится повторно создавать заказ в магазине, так как второй раз один номер заказа не оплатить - снижает конверсию даже по РФ! Модули цмс багнутые, с кучей проблем, вплоть до порчи складских остатков и снятия ХХ рублей вместо ХХ долларов...
Самое главное, тп на все это отвечает "так и будет" или "передано специалистам"...
7 novembre 2021
Avis spontané
Réponse de Fondy
Hi!
Thank you for your review! Please reach out to our support team with your query and they will do their best to assist you in your language.
Email - support@fondy.io
Visit - https://fondy.io/gb/
We look forward to hearing from you soon.
Best regards
Fondy
Absolutely horrendous customer service
Absolutely horrendous customer service, I have been waiting for my application to be reviewed in less than 24 hours well it is day three now and impossible to get hold of anyone. The chat function is absolutely useless and impossible to communicate with anyone.
Update 29/10
In the meantime still no news either way. This is what I was promised:
"Great! You’ve uploaded everything we need. Our team will now review your application and this should take no longer than 24 hours".
I will wait till Monday and if no news by then, I'm closing my 'account'. I hope that all my data will be deleted too! Fondy you definitely have a huge problem with communication and dealing with applications!
Update
Finally managed to get hold of someone on the phone and let's see what the outcome will be. I still insist the the requirements are not properly explained and it is definitely not true that applications are dealt with in less than 24 hours. Some applications probably are, but quite a few aren't. Communication, Communication, Communication!
27 octobre 2021
Avis spontané
Réponse de Fondy
Hi,
thanks for your feedback.
We're sorry to hear you are disappointed with our service and we apologise if we may have caused any inconvenience to your business.
Please note that our support service team is available from:
→ Monday to Friday from 9 am to 6 pm
→ Saturday and Sunday from 10 am to 7 pm
If you contact us outside the office hours, we'll respond within the next working day.
Due to the high number of requests we're experiencing some delay however, if you'd like to investigate your case further you can reach out to our commercial team at sales@fondy.eu or you can request a call directly by clicking on the following link: https://fondy.io/en/contact-us/.
Thanks,
Fondy Team
Works very fine
Works very fine. I had one payment via fondy. At first the link did not work. But then I wrote them an email and they send a working link the next day. Very fine
13 octobre 2021
Avis spontané
So bad and ignorant
No information, you have to figure out everything on your own. That's a service... Customer Service and communication are really bad. I got rejected before I uploaded my documents and they couldn't explain why. After uploading them still didn't change. I tried to reach out and they are not willing to help or give you any information. You have to ask the same question multiple times. In the end, she said you'll be rejected because of your website... documents doesn't matter. Not recommended at all.
16 août 2021
Avis spontané
Réponse de Fondy
Hi Ramona,
thank you for your feedback. We're sorry to hear you are disappointed with our service and we apologise if we may have caused any inconvenience.
Everything you need to know about Fondy's website acceptance criteria you can read it by copy and paste the following PDF link on your navigation bar: https://fondy.io/uploads/2020/10/f_site_en.pdf.
If you have any other question or you'd like to investigate your case further, please reach out to our support team at support@fondy.eu with details of your experience with us so, we can follow up. We'll be happy to assist you.
Thank you,
Fondy team.
Első benyomás
Most lett kész a működő fiókom, eddig meg vagyok elégedve vele. Több európai képviselet, korrekt és kedves ügyintézés, gyors reagálás. Egyedül amin lehetne még fejleszteni, az a teljes ügyintézés ideje, ami esetemben több mint 1 hónap volt, de ez gondolom változhat a webshop felépítésétől és egyéb opcióktól.
9 août 2021
Avis spontané
Réponse de Fondy
Hi!
Thank you for your review! Please reach out to our support team with your query and they will do their best to assist you in your language.
Email - support@fondy.io
Visit - https://fondy.io/gb/
We look forward to hearing from you soon.
Best regards
Fondy
Great Service
I am in the process of opening an account for my LLC in Belgium and it has been an easy process. I look forward to completing the registration process and use Fondy.
12 juillet 2021
Avis spontané
Компания не выполняет того что рекламирует.
Компания не выполняет того что рекламирует.
Имея легальный бизнес, являясь ФОП - плательщиком налогов , предоставляя услуги FREELANCE, отправиви все документы, - получил отказ.
Это прежде всего потерянное время на отсылку документов, - не уважая наше время , - компания не уважает своих клиентов...
8 juillet 2021
Avis spontané
Réponse de Fondy
Hi!
Thank you for your review! Please reach out to our support team with your query and they will do their best to assist you in your language.
Email - support@fondy.io
Visit - https://fondy.io/gb/
We look forward to hearing from you soon.
Best regards
Fondy
Świetny wygląd, wiele opcji i sprawne działanie.
Bardzo ładna strona płatności dla klientów (wpisywanie danych karty w grafice karty) i wiele opcji płatności lokalnych dla klientów polskich i zagranicznych. Co bardzo ważne wypłata środków w walucie sprzedaży, bezpośrednio na konta w popularnych walutach, bez żadnej wymiany i dziwnych kursów walut. Wdrożenie, umowy itp. bardzo szybkie. Pomoc techniczna Pana Mateusza ponadstandartowa. Polecam z czystym sumieniem.
1 juillet 2021
Avis spontané
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