I just wanted to say thank you, and also apologise for judging the situation too quickly at the beginning. When the first fountain arrived damaged, I was very disappointed and worried becau... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
I just wanted to say thank you, and also apologise for judging the situation too quickly at the beginning. When the first fountain arrived damaged, I was very disappointed and worried becau... Voir plus
L'entreprise a répondu
The two figurines I purchased arrived in a timely manner, were very well packaged and protected, and look absolutely beautiful! I am really pleased with the quality of these delightful pieces of art t... Voir plus
L'entreprise a répondu
My fountain looks great, however I am a bit disappointed that the bubbler is very small. You can hardly see or hear the water moving. Ordering, delivery and customer service was very good.
Suzy arrived broken, i sent a photo and email and within a half hour i had notice a new one was on the way. Recieved 2 days later. I have never experienced such attention from any store anywhere ,... Voir plus
L'entreprise a répondu
Our group is based on 5 generations of Andalusian art design traditions and started in Australia back in 2013 and has ever since been active in building a strong network of reputable & ethical distributors across the country. Our premium home décor range & quality water features are sold & distributed under our brand Fandango 360 in over 138 décor stockists, 51 garden centres across 3 countries. Fountain Store offers a one stop shopping experience for garden, home and gifts ideas & solutions. We design, produce & sell our collections across Australasia. Design is our strength; variety is our differentiation & exceeding customer expectations is our mantra. Our collections include designer quality ornaments covering New Age, Ocean, Abstract, Angelic themes & high-end tableware. We only select top quality materials for indoor & outdoor use. Our water features range varies in colours, sizes & we even produce custom made designs. We champion variety, value & above all design. Our design concepts stem from unique interactions with our communities, travel experiences, our generational know how & our creative workshop. Abstract art is at the nub of our collections especially for garden ware, art décor feeds the design of our giftware & tableware with a combination of premium materials & exiting colours. This spring we are introducing metal & wall art items. This new collection includes a wide range of Andalusian Moorish metal art items with lighting, candle holders, mirrors & stylish tableware decoration. Our modern range includes abstract art déco, collage & 3D paintings as well as wall hung unique décor ornaments. Get in touch to explore our creative solutions for home & garden space. Be part of our successful distribution network & own part of our exclusive designer items for your home and garden.
Écrit par l'entreprise

2/2 Rachael Cl, 2128, Silverwater, Australie
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Réponse de Fountain Store Australia & New Zealand

Réponse de Fountain Store Australia & New Zealand
Easy to order once navigated to the correct Web page. Now waiting for a delivery date and tracking details
Absolutely love our purchases. What you see on the website is exactly what you receive. Ordered on a Sunday night and received them to the Gold Coast by the following Thursday. Our fountain and two ornamental items have now transformed our entrance. Very welcoming for guests and for us to come home to.

Réponse de Fountain Store Australia & New Zealand
What a gorgeous fountain purchased from a really well organised and informative online shop! Love the substantial weight of this quality fountain. It is STUNNING! Communication as to shipping progress was so helpful. I am impressed !

Réponse de Fountain Store Australia & New Zealand

Réponse de Fountain Store Australia & New Zealand
Delivered within the time frame l was given. Packed secure . Very Happy with my choice .

Réponse de Fountain Store Australia & New Zealand
Well, the review title says it all. A seamless purchase experience with great communication and to top it off, the product is more than excellent.
Highly recommend this site

Réponse de Fountain Store Australia & New Zealand
Arrived as pictured. Looks great in first look. LED looks great. Raindrop effect not centered so thts a negetive point. The structure material is quite fragile and start developing cracks after few days. Overall good product but not worth the price

Réponse de Fountain Store Australia & New Zealand
The product is great, and just as pictured.
The customer service was exceptional because it was personalised (ie. till the this item was delivered, I was in contact with the same person who knew the history of original purchase item and the exchange for this one)

Réponse de Fountain Store Australia & New Zealand
Ive purchased multiple times from here. I love everything I have ordered. Speedy delivery.

Réponse de Fountain Store Australia & New Zealand
Lovely customer service - prompt follow up to confirm my address, parcel sent so quickly as well
Product was the pink poodle vase - absolutely love it! Quality product at great price and love that its quirky and original

Réponse de Fountain Store Australia & New Zealand
We picked a product on the webpage on Sunday evening, and it arrived interstate on Tuesday afternoon. Less than 48 hours, and it was a large package (120kg on a pallet)! Purchase process was straightforward, and the item arrived well wrapped and in perfect condition. Amazing!

Réponse de Fountain Store Australia & New Zealand

Réponse de Fountain Store Australia & New Zealand
The Fountain Store made it easy to select what we wanted via the website. The fountain was exactly what we were looking for. Arranging delivery to Queensland was easy and at a great price. Once with Mainfrieght we had constant updates until it was delivered in just 3 days from purchase.
Setup was simple, worked straight away and looks great and a real centre piece. It is bound to get plenty of compliments.
Thankyou Fountain Store.
Kind regards
Ron, Hope Island Qld

Réponse de Fountain Store Australia & New Zealand
Thank you so much! Although my parcel initially arrived damaged due to transport, the company replaced the entire order very quickly. I had a great experience with their customer service and will definitely recommend them to others.

Réponse de Fountain Store Australia & New Zealand

Réponse de Fountain Store Australia & New Zealand

Réponse de Fountain Store Australia & New Zealand
Love the item bigger than I expected which suits me fine.
Delivery was quick. Got it on a Tuesday ordered on a Sunday.
Looking forward to ordering more items..

Réponse de Fountain Store Australia & New Zealand
Beautiful, shipping was quick and everything was well packed so nothing came broken! will definitely be ordering again

Réponse de Fountain Store Australia & New Zealand
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.