I just wanted to say thank you, and also apologise for judging the situation too quickly at the beginning. When the first fountain arrived damaged, I was very disappointed and worried becau... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The two figurines I purchased arrived in a timely manner, were very well packaged and protected, and look absolutely beautiful! I am really pleased with the quality of these delightful pieces of art t... Voir plus
L'entreprise a répondu
My fountain looks great, however I am a bit disappointed that the bubbler is very small. You can hardly see or hear the water moving. Ordering, delivery and customer service was very good.
Suzy arrived broken, i sent a photo and email and within a half hour i had notice a new one was on the way. Recieved 2 days later. I have never experienced such attention from any store anywhere ,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Jardin
- aussi dans
- Boutique de cadeaux
- Cheministe
- Entrepreneur spécialisé dans les fontaines
- Fournisseur de plantes artificielles
- Magasin de design et de décor intérieur
Écrit par l'entreprise
Our group is based on 5 generations of Andalusian art design traditions and started in Australia back in 2013 and has ever since been active in building a strong network of reputable & ethical distributors across the country. Our premium home décor range & quality water features are sold & distributed under our brand Fandango 360 in over 138 décor stockists, 51 garden centres across 3 countries. Fountain Store offers a one stop shopping experience for garden, home and gifts ideas & solutions. We design, produce & sell our collections across Australasia. Design is our strength; variety is our differentiation & exceeding customer expectations is our mantra. Our collections include designer quality ornaments covering New Age, Ocean, Abstract, Angelic themes & high-end tableware. We only select top quality materials for indoor & outdoor use. Our water features range varies in colours, sizes & we even produce custom made designs. We champion variety, value & above all design. Our design concepts stem from unique interactions with our communities, travel experiences, our generational know how & our creative workshop. Abstract art is at the nub of our collections especially for garden ware, art décor feeds the design of our giftware & tableware with a combination of premium materials & exiting colours. This spring we are introducing metal & wall art items. This new collection includes a wide range of Andalusian Moorish metal art items with lighting, candle holders, mirrors & stylish tableware decoration. Our modern range includes abstract art déco, collage & 3D paintings as well as wall hung unique décor ornaments. Get in touch to explore our creative solutions for home & garden space. Be part of our successful distribution network & own part of our exclusive designer items for your home and garden.
Best Quality Fountains in Australia
Écrit par l'entreprise
- Designer Quality at Affordable Prices
- We design, produce, buy and export over 450 different water features suitable for indoor and outdoor. We only work with ethical suppliers that share our passion for fountains and our history in craftmanship. We use various materials including mosaic, ceramic, clay terracotta, polystone, marble, acrylic and resin. The choice depends on design, functionality, size, weather conditions and longevity and cost. Our sourcing is not limited to one country, rather we are constantly on the look for new exciting places like Morocco, Turkey, Mexico, Colombia, Guatemala, Tunisia, etc... We are currently operating in 6 countries and growing fast to expand into other territories.
Coordonnées de contact
2/2 Rachael Cl, 2128, Silverwater, Australie
- 1300848094
- care@fountainstore.com.au
- fountainstore.com.au
4,6
Excellent
1 k avis
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A répondu à 96 % de ses avis négatifs
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Good customer care
Although an initial hiccup, the company responded promptly and helpfully,
11 mars 2026
Réponse de Fountain Store Australia & New Zealand
Thanks for the review.
Réponse de Fountain Store Australia & New Zealand
Thank you very much Jane,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
I haven’t received my 2 ladies yet
I haven’t received my 2 ladies yet, but love all your products and confirmation about when I will receive them. A big thank you 👏👏👏
23 mars 2026
Réponse de Fountain Store Australia & New Zealand
Thank you very Pauline,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
bronze lady with blue leaves Costadina
I ordered the bronze lady with blue leaves, Costadina. She arrived in no time and was beautiful. It was a gift for a girlfriends 50th and she loved it.
16 mars 2026
Réponse de Fountain Store Australia & New Zealand
Thank you very Janelle,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Product was good but got it bit late.
3 mars 2026
Réponse de Fountain Store Australia & New Zealand
We are very sorry, Couriers have lost your item. But we have provided a replacement.
good product but disappointing handling the order.
With out delivering the item orders,email is sent to me saying item is delivered. when I ordering I was informed that it will be delivered on the same day.I have to call the company to find out what is happening. I was told it will take 2-3 days and expressed sorry for the wrong info sent to me.
Th item was left just out side the gate and did not bother to press the calling bell or call me on phone at the time of delivery.
I like the product and it is really very good. I recommend it if any wants to buy one. If there a provision here, I would like to post a photo of the setup at my place.
18 mars 2026
Réponse de Fountain Store Australia & New Zealand
First thank you for your purchase.
However, I need to make a correction, you have been quoted same delivery for $45 but you opted for free delivery which takes as explained 2-3 days.
We have explained that the fulfilment system on free delivery post delivery instead. You have been instantly provided a tracking number and ETA on the spot.
May be you could also comment on the quality of our item.
Thank you, Mary
My statue is stunning!
My statue is stunning!! Fast delivery, well packaged. I love her!!
17 mars 2026
Réponse de Fountain Store Australia & New Zealand
Thank you very much Debra,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Réponse de Fountain Store Australia & New Zealand
Thank you very much Noel,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Réponse de Fountain Store Australia & New Zealand
Thank you very much Kathy,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Smooth fast easy transaction
Smooth fast easy transaction.
Delighted with purchase.
Thank you.
15 février 2026
Réponse de Fountain Store Australia & New Zealand
Thank you very much Rosie,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Smile from ear to ear
Whole experience from ordering to delivery was excellent. Absolutely delighted with my purchase, which compliments my newly landscaped garden perfectly. Thank you.
18 février 2026
Avis spontané
Réponse de Fountain Store Australia & New Zealand
Thank you very much Vicki,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Réponse de Fountain Store Australia & New Zealand
Thank you very much Yvonne,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
So rude
gosh. This guy was SO RUDE.
I purchased a Bird feeder 22 February. It was despatched promptly. However I paid for express and no fault of the company they never picked it up.
I phoned carrier on 2 March not much help so I reached out to fountain store. They guy who answered was rude abrupt and condescending. I hardly got a wording. He lectured me "that these things happen Penny ' like I've never ordered goods before that have been delayed. All I wanted was my express shipping refunded. He said he'd refund it but my dealings with him were so unpleasant that I've completely gone off my purchase and I will NEVER purchase again or recommend this company. Treat your customers with respect
A lovely lady named Melanie has reached out to me. It seems that the carrier had failed twice to pick up my order. This is not the fault of the company and I still wish to receive my order. Melanie has offered to refund the freight cost which I appreciate and accept. Thank you for reaching out
Update. So after the meaningless reply to my post nothing has been done. No contact no refund nothing. It seems the reply was all for show. I emailed fountain store last night asking for an update and as of midday today radio silence. So guess I was correct after all. Awful company
Om gosh. The saga continues. Grab your popcorn people. So I again contacted the carrier who were lovely. My overnight (supposedly) has been sitting at Fountain store since I purchased it last week. They've obviously been tripping over my order but this fountain store never reached out to me advise there was a problem. The big ship carrier said it was being picked up today. Fountain store are apparently still investigating and we were going to message me at 4. So at 4.13 I messaged them. I got a message back. We are closed. We'll contact you tomorrow. WHAT!!! For the love of God just give me a refund and I'll purchase from a company who knows what they are doing. Oh and if it's a small family business you would well known who was so rude to me. So probably no investigation needed. You know all this could have been avoided if you had just COMMUNICATED with me
2 mars 2026
Avis spontané
Réponse de Fountain Store Australia & New Zealand
Reply made at 1:21 pm, full refund processed at 1:21pm.
Not sure what are you trying to achieve here.
Dear Penny,
This item is still in front of us awaiting pick up. We have no update to provide hence we didn't communicate.
I have asked the team to cancel this order and provide full refund. I think what the staff did offer was a good gesture but clearly not what you expect.
I am sorry you had to go through this ordeal but I can assure you we do not cut corners nor ignore customers. If there was an update we would have informed you on the spot.
We don't do things for a show. Our quality products, our shipping rates are all premium and affordable.
We are a small company that work hard and does actually deliver great service, Sorry we failed you on this occasion.
Wish you all the best.
Fountain Store
We are so sorry you feel this way. We can assure you that we take feedback seriously. I will speak with the person that answered your call and investigate,
I can see you paid $5 extra for express delivery but TNT failed to pick up 2 days in a row,
I will reach out to them and see what the matter is and will also waive the full freight cost.
Sincerely, Mellina
Arrived in good condition and quicker…
Arrived in good condition and quicker than I expected
10 février 2026
Réponse de Fountain Store Australia & New Zealand
Thank you very much Barb,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
The fountain I ordered came in a yellow…
The fountain I ordered came in a yellow colour when it was advertised as white, it also came chipped where it clicks in, so the top didn’t sit properly into the base. And I was also missing a pump for the machine so It was really disappointing.
23 février 2026
Réponse de Fountain Store Australia & New Zealand
Our product is cream sandstone, never white. We asked for pictures of the damage, maybe send so we can rectify. This review could have been an email and a swift resolution.
I love the fountain I bought
I love the fountain I bought! It will be much easier to set up if there’s a clear manual or photo manual with clear labels.
Overall, I will buy it again as a present for my friends and family in the future. Thank you.
8 février 2026
False advertising regarding first buyer…
False advertising regarding first buyer discounts.
8 février 2026
Réponse de Fountain Store Australia & New Zealand
Your review is utterly fallacious, you bought a heavily discounted, in fact almost half price. You can not have an additional $40 for first time buyer. What about the quality of the products you received, does that count at all in your review perhaps.
The person handles online and message…
The person handles online and message who is super friendly and helpful. And the products I bought (3 intotal ) are super amazing. Will definitely recommend this shop!
23 février 2026
Réponse de Fountain Store Australia & New Zealand
Thank you very much,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Prompt and reliable
The delivery was prompt with good communication and was well packaged,
A beautiful garden ornament !
Thank you!
23 février 2026
Réponse de Fountain Store Australia & New Zealand
Thank you very much Lisa,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Réponse de Fountain Store Australia & New Zealand
Let us know what could we have done better to deserve your 5 stars.
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