What a fabulous service! Ordered a special birthday present and received my order in three days. A very good price and excellent communication via email. I will not be going anywhere else in future! T... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolutely brilliant shopping experience with Fragrance house. Great range of products and brilliant prices with super speedy delivery and well packaged. Will definitely be buying my future Fragra... Voir plus
L'entreprise a répondu
I am so pleased with my order. I was sceptical at first because it was less expensive but I can confirm my perfume is exactly what I ordered. I sent an email with regards to Backorder and got a respo... Voir plus
L'entreprise a répondu
I have been a customer of theirs for several years now. The service is excellent, the staff couldn't be more helpful, only ever had to phone once and they sorted out the mess I made Delivery is spo... Voir plus
L'entreprise a répondu
4,8
Excellent
114 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great website, brilliant value, fast delivery and very well packaged
I was looking for an aftershave gift set for my 2 sons for Christmas. The one I liked was £66 everywhere but I got it on Fragrance House for £49.50 with free delivery and a little perfume sample which was a nice touch. The aftershave sets arrived within a couple of days really well packaged. Am extremely happy and will definitely use Fragrance House again.
15 décembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for sharing your review Teresa and I'm pleased to hear that you found presents for your sons at great prices, I hope that they love them on Xmas Day.
We wish you and your family and amazing Xmas, wonderful New Year and look forward to seeing you back at www.fragrancehouse.co.uk in the near future
Réponse de fragrancehouse.co.uk
Thank you for your review Adrian, we really appreciate you takig the time to leave this for us. I hope that the lucky recipient enjoys their wonderful gift and we look forward to seeing you back at www.fragrancehouse.co.uk in the near future - maybe something for yourself? In the meantime, Happy Xmas and a Wonderful 2026
Easy to use site
Easy to use site, fast delivery well packed very happy
Order #177620:
13 décembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review, these are very important to us. It's great to hear that you found our site easy to use (you should be able to orer and pay within just 3 clicks).
Royal Mail as our main courier are excellent and I'm pleased to hear that they delivered quickly to you.
If we do not see you back at www.fragrancehouse.co.uk before Xmas have an amazing one and the best of New Year's
I found the product I desired
I found the product I desired, at a fair price. Ordering was simple and quick. Delivery was fast, product exactly as described, arrived safely and was just what I wanted. Perfect..
10 décembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thanks for the review Paul, these are really important to Independents such as ourselves.
Really pleased that you found our prices and service great. Hope the lucky recipient enjoys the gift and we look forward to seeing you back at www.fragrancehouse.co.uk inthe future - maybe something for you?
ROBERTO CAVALLI AFTERSHAVE
ROBERTO CAVALLI AFTERSHAVE
Prompt delivery, as stated, & well packaged
30 novembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review Phil and we hope that you are enjoying your Roberto Cavalli fragrance. Cavalli is on of those best kept secrets in perfumery and I'm glad your in on it.
Enjoy your scent and we look forward to seeing you abck at www.fragrancehouse.co.uk for your next bottle (or maybe something different)
Fantastic service,Great…
Fantastic service,Great communication,,Well.packaged,Thankyou
2 décembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review as an independent we truly appreciate our customers taking the time to share their experience.
We hope that you enjoy your fragrance and look forward to seeing you back at www.fragrancehouse.co.uk in the future
Excellent service - highly recommended
Easy and straightforward to place order. Item was received really quickly, ordered on Nov 18 and here on Nov 20. Excellent service, will be recommending Fragrance House to family and friends.
20 novembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review, we appreciate you taking the time to leave it for us. As an Independent customer feedback is truly important.
We hope you enjoy your fragrance, it's one of those true classics, and look forward to seeing you back at www.fragrancehouse.co.uk in the future
5 Star Service
5 Star
Excellent
Order #175120:
Excellent service from start to finish. Kept up to date on delivery details which was prompt. The DKNY gift set was a lovely present for my daughter and came well packaged. Will use Fragrance House again
21 novembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your wonderful review, it's great to hear that you love the DKNY Be Delicious gift set, it's an amazing set and I hope that your daughter loves it to.
We look forward to helping you find either your next fragrance gift, or maybe something special for yourself, in the future
What can I say absolutely easy to use…
What can I say absolutely easy to use website vast range of products that I have seen anywhere and the delivery was quicker than I expected definitely will be using again.
24 novembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for taking your time to leave us this review, we truly appreciate you doing so. Glad to hear that we beat your delivery expectations and that you found our site very easy to use. We hope to see you back in the near future at www.fragrancehouse.co.uk
I found the website very easy to…
I found the website very easy to navigate, was supprised at the quantity of products available and the prices were fantastic. I opted for 3-5 day free delivery and was very supprised when i got the email with a tracking number and 2 day delivery. The item was very well packaged and was in excelant condition. Will now be a returning customer
10 novembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review Martin, we truly appreciate you taking the time to leave such an extensive review for us. Great to hear that we went over and beyond your expectations (we always aim to) and we look forward to seeing you back at www.fragrancehouse.co.uk in the future
Great!! Swift Delivery
Swift delivery. Easy to navigate website. Reasonable prices. Very good
13 novembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review Paul, as an independent hearing from our customers is very important to us. We always try to offer great prices and I'm pleased to hear that we did that with the Opium perfume. I hope that whoever the lucky recipient is that they are enjoying it.
We look forward to seeing you again in the future at www.fragrancehouse.co.uk
Spot on
Very reasonably priced. Speedy delivery, very well packaged. Will certainly be ordering again from fragrance house. Fab
11 novembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thanks for the review Stephen, we really do appreciate hearing form our customers. We hope you are enjoying your latest purchase and look forward to seeing you back at www.fragrancehouse.co.uk in the near future for some more of our great prices and speedy delivery
Prompt delivery and fabulous value for…
Prompt delivery and fabulous value for money: delighted.
8 novembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review Claire we really appreciate you taking the time to share your experience with others.
We look forward to seeing you back at www.fragrancehouse.co.uk in the future and promise once again to offer both great value and quick delivery
Love perfumecheap prices and fast…
Love perfumecheap prices and fast delivery 🚚 thankyou
5 novembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review Allison, and also your repeat custom. It's customer's such as yourself that make this so worthwhile.
We aim to always offer not just great prices but also great service and I am pleased that once again we have got it right for you.
Look forward to seeing you back in the future
Great prices!
Great prices!! Quick delivery and an added in free sample which I thought was lovely!! Will definitely order from here again!
6 novembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you fo your review Sophie, as an Indepedent we really appreciate you taking the time to leave this for us.
We hope you enjoy your fragrance and look forward to seeing you back in the near future
Easy to navigate website
Easy to navigate website. Couldn’t believe my fragrance arrived the very next day, well packaged and a even received a free sample of a different fragrance which was really nice.
3 novembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thanks for the review Nicky and glad you found our website easy to use. Our aim is to get every order received by 2.30pm out the same day and, couriers playing ball, delivered within 1-2 days. So I am pleased to hear that we managed this with you.
Glad you liked your fragrance sample, these are always included, and we look forward to seeing you back on www.fragrancehouse.co.uk in the near future
Quick delivery and very well packaged
Quick delivery and very well packaged
Will definately be using again :)
6 novembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review Lauren it's always good to hear from our customers. We hope that you enjoy your fragrance and look forward to seeing you back in store or at www.fragrancehouse.co.uk in the near future
Réponse de fragrancehouse.co.uk
THIS IS A FAKE OR ERROR REVIEW
TRUSTPILOT HAVE THE EVIDENCE BUT HAVE IGNORED THIS
The Customer could not provide any details of the order they allege was wrong and we proved the TrustPilot that this customer had not ordered with us since 10th December 2024.
It is a shame that TrustPilot do not act when they have evidence or the customer will see this response and remove this review instead leaving a review for the company she meant to review :(
Highly satisfied
Great price, quick delivery and excellent product. I truly recommend.
I'm a very satisfied customer.
4 septembre 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for oyur review Dayena, we really appreciate you taking the time to leave it for us.
We look forward to seeing you back at www.fragrancehouse.co.uk in the future for more great prices of brilliant fragrances with quick delivery
A brilliant service delivered quickly…
A brilliant service delivered quickly and at a very good price
22 août 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Many Thanks for your review Barbara and thank you for taking the time to leave it for us. As an independent we truly appreciate the support of our customers.
Look forward to seeing you back at www.fragrancehouse.co.uk in the future for your next great purchase of amazing fragrances :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.