What a fabulous service! Ordered a special birthday present and received my order in three days. A very good price and excellent communication via email. I will not be going anywhere else in future! T... Voir plus
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Lisez les avis des autres
Absolutely brilliant shopping experience with Fragrance house. Great range of products and brilliant prices with super speedy delivery and well packaged. Will definitely be buying my future Fragra... Voir plus
L'entreprise a répondu
I am so pleased with my order. I was sceptical at first because it was less expensive but I can confirm my perfume is exactly what I ordered. I sent an email with regards to Backorder and got a respo... Voir plus
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I have been a customer of theirs for several years now. The service is excellent, the staff couldn't be more helpful, only ever had to phone once and they sorted out the mess I made Delivery is spo... Voir plus
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4,8
Excellent
114 avis
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A répondu à 100 % de ses avis négatifs
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Very good products and attention.
7 mai 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review Lucas, as an Independent these are very importnat to us. We're really to pleased to hear that you loved the fragrance and look forward to seeing you back at www.fragrancehouse.co.uk in the future
Excellent prices and great customer customer…
Excellent prices and great customer service. My order went missing at the Royal Mail sorting centre. Fragrance House phoned me to advise me that they would send a replacement that day with 24hr tracked delivery. Delighted to get confirmation that my parcel is now on its way to be delivered tomorrow.
15 mai 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you fo your review Liz and I am very sorry for the initial problem with Royal Mail. We look forward to seeing you back at www.fragrancehoue.co.uk in the future and hopefully Royal Mail will get it right 1st time then
Quick easy and amazing …
Absolutely recommend buying from them it was such a quick easy process from ordering to delivery of item and the extra little samples in the package Thank you so much for making this such a quick easy transaction.
5 mai 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review Adam we really appreciate your takingf the time to leave this for us. Could you please let us have your order number? (enquiries@fragrancehouse.co.uk)
Look forward to hearing from you and seeing you back at www.fragrancehouse.co.uk in the future
I bought my favourite fragrance…
I bought my favourite fragrance recently at a great price and it was delivered with the usual prompt service from the Fragrance House…..I wouldn’t use any other company!
25 avril 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review David, as an Independent we truly value customer feedback and your continual custom.
Look forward to seeing you again soon on www.fragrancehouse.co.uk
Efficient Service
I took a chance ordering as not used before but the perfume was considerably less than in local stores or even at duty free ( even with a delivery charge). I was sent regular tracking updates and the product arrived quickly and safely. Would definitely use again .
10 avril 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for taking the time to leave us a review, as an independent retailer these are very important to us.
We hope you enjoy your Opium fragrance, it truly is one of the most classic and iconic scents; and we look forward to seeing you back at www.fragrancehouse.co.uk in the future
Free Sample
They're great, just wished they could be bigger🤣🤣 and last longer maybe the edp versions
21 avril 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for taking the time to do this review, it is much appreciated. Sadly most of the sample vials are 0.7ml :(
Hear what you say about EDP samples. When you order from us next time please add a note asking for an EDP sample rather than an EDT and the team will pack one for you
Réponse de fragrancehouse.co.uk
Thank you for taking the time to leave us a review, as an independent retailer these reviews are very important to us.
You made a great choice with Azarro Wanted by Night, it's a really striking fragracne with good longevity.
We look forward to seeing you back at www.fragrancehouse.co.uk in the future
Réponse de fragrancehouse.co.uk
Thank you for taking the time to leave a review for the Houbigant Privee Collection, Houbigant is one of my favourite niche brands. We look forward to seeing you back at www.fragrancehouse.co.uk in the future
Réponse de fragrancehouse.co.uk
Thank you for taking the time to leave a review, it is very much appreciated as is your custom.
We're very pleased to hear that you love the 1 Million Parfum, its an amazing scent. Look forward to seeing you back at www.fragrancehouse.co.uk in the future
Super quick delivery!
I was really very pleasantly surprised and happy to have got my delivery so quickly. A good price too, thank you!
14 avril 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for taking the time to provide a review, we really appreciate you doing so. As an independent we always try to offer great prices and fast delivery so its brilliant to hear that we hit the mark. Look forward to seeing you back in the future
Great service
Great service
I ordered Opium perfume for my mother's birthday, she adores it, but was sent eau de toilette. Customer services were so courteous and helpful, emailing a return label immediately. I sent it back and received the correct perfume by return of post. How efficient and helpful is that? Couldn't ask for better service. Top marks for courtesy too. I shall recommend Fragrance House to all my family and friends
5 avril 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for taking the time to leave us a review, it is very much appreciated.
May I also apologise that the team sent out the wrong fragrance initially, this should not have happened. I am pleased to hear though that we resolved this quickly for you and hope your mum loved her gift; Opium is a truly timeless fragrance
Great customer service and a lovely…
Great customer service and a lovely fragrance that my daughter loves.
3 avril 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review Ian, it is always good to hear from our customers. We are really happy that your daughter loves the fragrance that you purchased for her and look forward to seeing you again in the future, maybe something fo you next time!
Quality
For the last 3 years this is the only place I have bought aftershave or perfume and will continue to do so for as long as I can.
The first bottle of aftershave I bought was not in stock and the stock had just been back ordered from France. Id explained that I wanted the aftershave for my holiday which was in 3 days and as soon as the stock had arrived at the shop, they called me to let me know. This is the biggest factor of my commitment to The Fragrance House.
In my many purchases I have never once had a problem with customer service, everyone is unbelievably helpful and approachable. Any question has been answered and any ‘problem’ has been resolved quickly.
I will forever to support The Fragrance House, top business!!
23 décembre 2024
Avis spontané
Réponse de fragrancehouse.co.uk
Hi Chaka,
Thank you for your review, we appreciate your loyal custom and great love of fragrance.
Look forward to helping you with future purchases
Lab Series Max LS Anti Age products
Bought most of the Lab Series Anti Age from Fragrance House and service and products are amazing. Service - easy to order, like most places, but order got processed after cut off for next day. They phoned me to let me know and also said they’d try to find a solution - which they did. Most other companies wouldn’t bother - thank you. Products - not used to a face routine, and my wife is saying I look old, so I thoughts I’d try these out. A few weeks in and so far she is saying it is making a difference.
1 mars 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review Antony, you're going to love the Lab Series products which realy work well for men's skins. Glad to hear that your wife is noticing the difference. We look forward to helping you with your next Lab Series purchase
My wife loved it and it’s a complement…
My wife loved it and it’s a complement getter.
Giorgio Armani My Way eau de parfum 90ml Order: 160628
The order purchase and delivery was smooth and easy.
5 mars 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for your review, we look forward to seeing you again at Fragrance House in the future. We're really pleased to hear that your wife loves her new fragrance to.
Made order and it was dispatched and…
Made order and it was dispatched and delivered so quick
Rabanne Invictus Elixir 100ml
24 février 2025
Avis spontané
Réponse de fragrancehouse.co.uk
Many thanks for the review, the new Invictus Elixir fills the gap in the Rabanne Invictus range. We look forward to helping you with your next bottle
the product differs from the…
the product differs from the description and the small vial that I got "for free" e.g. in scent. and color as you can see in the picture. the store could not explain it for 2 weeks and the service itself was scandalous and unprofessional. I do not recommend. at the end I heard that any attempt to slander the store will cost me additionally
5 mars 2025
Avis spontané
Réponse de fragrancehouse.co.uk
As you are aware you purchased an item with a “Gift with Purchase” of a £15 fragrance. You then returned the fragrance that you had purchased expecting to keep the Gift with Purchase. This is known as Refund Fraud.
As advised on our website & at the time of the return. If you do not retain the product you purchased but keep the Gift with Purchase then you will be charged the price listed on our website for that product.
It is called a Gift with Purchase and not a free gift for a reason. You do not get to keep a product that you have not paid for if you return the product you did pay for. If retailers allowed that then we would all go out of business or have to charge other customers more which would not be fair on them
I purchased a perfume and never…
I purchased a perfume and never received it, I sent several emails and called but nothing. When they finally responded they said the item had been sent to Royal Mail and they didn't know where it was. They asked if I wanted a replacement or a refund. I said I wanted a refund and got no response as to whether they would give me a refund or not, in or any response at all. I am very disappointed with the service this company has provided.
30 décembre 2024
Avis spontané
Réponse de fragrancehouse.co.uk
Hi Dayane, I have looked into this and can see that you purchased an item which was refunded as it was damaged. You received an email informing you of that at the time. Sadly we do not cotrol how long it takes for card merchants and banks to put refunds back into their customer accounts, I wish we could
Excellent service.
Got exactly what I ordered, and only two days from ordering online to delivery.
31 octobre 2024
Avis spontané
Réponse de fragrancehouse.co.uk
Thank you for you review. It is always our pleasure to provide customers with both excellent prices and fantastic service. And we are always grateful when customers acknowledge this.
Ordered Ralph Lauren Polo Black for my…
Ordered Ralph Lauren Polo Black for my partners birthday, only to receive an empty box.
Box completely fine, no tampering, but empty. Clearly the item hadn’t been packed.
On reporting this to Fragrance House, response was basically there was nothing that they could do about out it as there were no proof of tampering.
If you want to waste £45 on an empty card board box then this is the company to go to!
Do not be fooled by these people, stay well away.
6 septembre 2024
Avis spontané
Réponse de fragrancehouse.co.uk
I can see that Royal Mail Revenue Protection investigated this thoroughly. They found no evidence that you did not receive this product. They confirmed that the package had not been tampered with and the weight they recorded for the purpose of charging us matched what it should be.
Sadly Delivery Fraud is a growing problem which is why both ourselves and Royal Mail have such stringent checking processes
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