Frank Green Avis 

I really can’t understand how such a bad product can be sold as such a high price.
I am always willing to pay more and own quality items but this is not the case with Frank Green.
You will get an ordinary metal mug, poorly painted and with a bad design.
The push button lid will only work occasionally. The mug is not stable at all due to its thinner base and lack of softer material on its underside.
Because of that, the paint will peel off where the base is touching the sitting surface.
The mug it is not completely pained and the metal can be seen at the top edge.
After a couple of uses the mug has a bad smell and the content will end tasting weird.
Also, the isolation is one of the poorest I’ve ever encountered.
Very unhappy and deceived.

Bottle top faulty. It leaks and we can't drink out of it - just air comes through. Second top we need changing, I would expect much better for the price.
I am yet to receive an answer for my warranty claim.
It has been 3 weeks now and my daughter is going each day to school with a leaky bottle that she saved pocket money for (to buy such an expensive piece of crap).
Frank Green is making millions from our tweens and teens with a product that just does not deliver.
5 days guaranteed response?
I am very disappointed and unhappy with your product and customer service.

Worst customer service I’ve ever experienced. The product is also poor quality. Would never recommend.

Ordered a replacement lid 3 months ago, the lid is no longer sucking, I assumed no drama they have a 12 month warranty reached out to frank green who asked for a picture of the lid, I provided this they then wanted a video of me sucking I said no as seen no value in doing this they then asked again so they could hear the noise - this request is ridiculous as it makes no noise it’s literally not sucking this all seems like delay methods like seriously just replace the lid or don’t advertise a 12 month warranty.

Frank green if you want to resolve the issue you can contact me or even better save everyone the time and just replace the faulty item - I provided an address with my original email re the fault.

Ordered for my daughter's 13th birthday, took ages to arrive in New Zealand and when it did it was dented. Emailed frank green to be told because I hadn't told them within 7 days they will not replace or refund. Ummmm I had kept it in box until it was time for my daughter's birthday and Emailed as soon as it was opened complete with a photo of said dent. For something so expensive I honestly expected more! Will tell everyone not to buy! Very disappointed 13 year old 😪update: Frank green have now replaced the bottle and provided very nice response. Thank you frank green!! Much appreciated 😊

Finally did myself a huge favour by getting one last week. Yes it's a tad expensive but keep reading...
My friend asked if I need such fancy bottle.
I said don't know.
She asked if my ice cold water gonna keep cold, I replied probably no.
The bottle was in the car under hot sun for 1 whole arvo.
I thought I'd be drinking hot water when I returned from my walk the next day.
And there it was, the ice cubes were still not melted!!! No hot water🤣
No more hot water in hot weather!
Do yourself a favour and be one of us!!!!

This company is not reliable. The 2 bottles I ordered(gift pack) arrived scratched amd 1 had a black mark. I emaiked them and their response was to use a magic eraser, a thumb rub and warm wash, which I did but it os civered under a 12 month warranty and they should be replaced or refunded as they arrived like that but sent 3 more emails and no rssponse. DO NOT NUY BOTTLES FROM FRANK GREEN. There are much better ones at the same price, quality wise as well.

Unfortunately I have been very disappointed with my reusable coffee cup. I don't understand why it has been made with so many parts to put back together every time I wash it. It has SEVEN small pieces to construct.
Small parts are very hard to clean...
I have carple tunnel and find it extremely difficult to put together.
Over time the push button has become tacky and takes a few goes to click up and down.
I don't recommend buying this cup...frank green really need to come up with a much better design.

Sadly, my thermos fell 1 only time after 2 years of having it, and the bottom part came totally apart! My husband’s have the exact same one and has fell many times, and hasn’t fell apart. So obviously my has a manufacturer issue. Well, because it’s out of warranty, the company told me that I can purchase a new one, or superglue my bottle back. The sad part of this, is that the principals and values that the company claims, are not shown once a defect it’s visible. I understand the warranty policy however, if is a manufacturer issues, that should have been dealt with a different view. just sharing my experience hoping that it can be useful for someone.

Really lovely customer services. I’ve had an issue with a lid and it was resolved so quickly and efficiently. I love my frank green bottle so much I have 3 of them

I’d strongly recommend not purchasing their dog collars. We brought 2, one for each of our dogs. They wear them only out on a walk and spend the majority of walk off leash, yet after 6 months, one collar has broken and the other is coming apart
I’ve written to them twice, followed up, not even so much as an apology
Awful product and dreadful service

Have purchased multiple of these bottles for my teenage girls since Xmas '22 and had nothing but problems with broken lids, leaking and straps breaking. For the cost the quality is terrible, buy a Yeti or Hydroflask and it will last 5 times longer without the drama.

Poor quality bottle. I’ve been using frank green for over a year now, and I’ve had a couple of problems with the lids and leaking. The first one I had was still in the year warranty when it started leaving really bad, so I bought a new lid but didn’t bother with the replacement warranty one. The new soft top flip lid and that lasted a whole 4 weeks before it started leaking like crazy and the straw stopped working (didn’t drop it with the new lid). I’m very disappointed since in my eyes it is pretty expensive for a drink bottle and if I’m going to spend that much I expect it to be good quality and last more than a year. Not only the kids hardly working but the bottle strap is barely functional since you can’t hold the bottle with only that you have ti carry this thing around under your are which in my case usual ends up with it on the floor.

Terrible water bottle quality. Scratched up after less than 3 months of use. I was being extremely careful with my bottle too because many people around me said they were bad quality. Should have listened to them before I bought the bottle. Waste of money. Reached out to customer service and was told it was just general ‘wear and tear’. No other water bottle I’ve had in the past has had this much wear and tear even after years of using it. Disappointing.

Buyer beware

Cheap quality, terrible customer service.

Ordered a coffee tea press, lid leaked from day one, spilling hot liquid over bench tops, has damaged stained bench top.

Sent feed back and videos to frank green, they wrote back dishonering warranty because we are pouring the tea too quickly, which is a complete lie.

As I said, buyer beware, do yourself a favour and support local or buy a yeti, the build quality is 10 fold, they stand by there products, companies that treat the customers bad know there products are bad.

Shame on you Frank green, keep looking through reviews, you can see the fake ones trying to boost there ratings, they focus on really good customer
service but no purchase.

If I could rate it 0 I would. NEVER. Buy off this company.
Had problems from day 1, from delivery issues, then ongoing.
Quality is appalling, as is customer service.
Company will not stand by their overpriced poor quality products.
If you buy a Disney product you can expect the monogram to begin to rub off after 2 days, of being in padded chilly bag, and of 2 weeks sitting on a bench and drinking out of (2 different products) and then be told this is "normal wear and tear" whilst the Frank green label engraved of course will always look like the day purchased.
Within 3 months you can expect them to no longer be leak proof.
The smallest size won't keep its heat more than 1hour unless it's a very hot day, and the medium up to 4hours.
Terrible, and almost impossible to clean, im sure everyone's seen the videos.
You can expect To wait well over the 2 days to hear a response from customer service, even months.
If you have problems they dont want to know about it, and be assured they won't do anything. if you finally hear back, they treat you like an idiot.

Honoured my warranty claim and have a great product with a strong mission. Shipping costs exist still.

I ordered a replacement lid, a bottle for myself and one to send overseas. They are very nice looking water bottles. Keeps my water cool and is a pleasure to sip throughout the day. My daughters replacement lid was a bit faulty and she had used it for a couple of weeks. The customer service was second to none, the replaced the lid right away with no hassles

I have been using frank green for over two years. Their bottle is of exceptional quality since it is long lasting, insulating and very well designed. I had ordered a straw lid and it was malfunctioning. Didnt have time to notify the customer service team for over two months but when I did, they were quick to help and very kind. They offered a new replacement lid with free shipping. Other than the lovely customer service experience, the great quality of their products is why I would recommend to anyone!

Fast response to product issue and excellent customer service.