Frank Green Avis 

Ordered a Frank Green drink bottle set (monogrammed) for my daughter for Christmas, on Black Friday. Here we are nearly half way thru January and still no delivery of my daughter's Christmas present. No answer to emails from FG, and I have one extremely disappointed child. Not happy FRANK GREEN 😒 😡🖕

Great spill proof cup but despite its supposed insulation, the ceramic cups don't keep coffee hot. Always lukewarm within 45 mins therefore a waste of $$$.

Got a coffee cup to replace my old battered Starbucks one. Coffee is barely warm after my 30 minute commute whereas my Starbucks cup would keep the coffee piping hot. Lid doesn’t close properly and leaks. Absolute waste of money and they don’t respond to emails.

Ordered November and not supplied by January.
Queried and told delivered to our address but can't show proof of delivery. Told it could be logistics company but they have paid for service so now your problem. WHAT!
As for refund FRANK GREEN sends back exactly the same message. They don't even read the messages.
SHAMEFUL company.

After their reply, it's a shame there is FRAUDULENT companies out there. It's worst when you use frankgreen.com.au for shopping and they admit using their site is either fraudulent or has been hacked and they don't inform potential customers about the problem with their site

Got this for Christmas. Put my coffee in it which was great. However now all my water and drinks taste like coffee after washing it 4 times … the inside also strongly smells of coffee. Contacted support and no help at all

I too would have given zero stars if I could. I ordered two bottles on the 16 December. I wasn’t expecting them to arrive by Christmas Day as I knew I might be pushing it with such a late order. However, it is now the evening of the 27 and the “status” of my order is that it is still at stage 1 - allocate/ready. I have tried to contact customer service but can only do an online query. I have received an automated reply to my query saying I will receive a response in 5 business days. Not good enough Frank! According to the FAQs about delivery, I should check the tracking progress of my order and then contact the courier company directly. Well sorry Frank, I can’t do that because it hasn’t been picked up by a courier company. I would have thought that for such a reputable company 1) customer service would have been much better as 5 days to respond is ridiculous and 2) delivery/tracking would have been much better. I won’t be purchasing from Frank Green again. Rubbish company.

Horrible service ordered November and it’s Christmas tomorrow and it still hasn’t arrived… quick to take my money!!!’
appalling why do companies continue to advertise the products without actually having stock!!!!

I do like the Frank Green cup I got as a cheap bargain somewhere. Wanting to get a fresh cup in my choice of colours I tried the Frank Green website. Having chosen everything to my liking i wanted to purchase the cup. To my horror hey wanted to charge £30 pound in shipping for a cup that cost £26 That's ridiculous. I can get almost anything from China and they hardly charge for shipping.

Wow. This morning I filled my Frank Green bottle with ice cubes.
It's now 12 hours later, and I checked, there is ZERO water in the bottom. Just ice. Nothing melted.

Exceptional!

Also, if you do use it for liquids it has the fasted flow nozzel ever, excellent for quenching thirst!

If I could give this company no stars I would!
If you are to have a good business you need to live up to your customers expectations and don’t keep telling your customers to be patient. When you care about your reputation you need to give more thought to the people who make you the company that you are, and that is your customers.
I deal with a lot of companies and never before have I experienced such a fob off.
Truly you need to learn a lot.
I ordered a drink bottle for my granddaughter with her name on it before cut off and it was important this arrived on time for reasons I won’t go into. I told them why it was important I just needed a yes or no. They said it would be upgraded to express shipping when the order was processed and I was willing to pay for that. Harvey told me they appreciated my patience and every order was important to them. I believe that statements like this do not help. What helps is honesty if it cannot be done say so and make sure you realistically give cut off dates that you can meet. Nothing was done to hurry this order, it was not upgraded to express shipping as promised by Harvey and I am now not getting this order until after Christmas. What a terrible company for caring about customers.

Thank you to the Frank Green company. They so kindly responded to me in a generous way and are deserving of a better review than what I gave them. This gesture shows me they are willing to accept what happened and try to make amends and that they do care about their customers.
Thank you

The worst customer service response I have yet to experience in Australia!

I have ordered a Christmas gift on 4th of December that has yet to arrive, never received any notification until I reached out where I kept getting the same copy and reply messages back. Finally could get a refund which made me run to the stores last minute to sort out my Christmas shopping- not cool!
Hopefully next year you wont be stingy and will spend some of your profits to better you customer support channels and also fix all the misleading copy on your website. You mention live chats.... Where can I find this?
And funny thing os this is the second time it has happened to me.. so shame.on me for trusting you..?
Do better next year Frank Green

Worst customer service ever. I ordered a Frank Green for my 10 year old on 1st December so I will receive it prior to Christmas. 20 days on, no package and they have not responded. On 16th December, a email was sent that it will be delivered via express post at no charge to ne, still haven’t received it. Cannot call them, customer service doesn’t respond. I have been charged with AUD $70 for this bottle with delivery fees and I haven’t even received it yet. 20 days! It should have been delivered in 5-7 days.
Terrible service.
I need my money back please as I have a very dissatisfied and disappointed 10 year old girl at home.

Ordered a bottle for my grandson for Christmas on 6th December. This is well within the guidelines guaranteed for Christmas delivery. It’s now 20th December and no notification that it has even been dispatched. No phone number to call to enquire about delivery date and emails had an automated reply saying it would take up to 5 business days to respond. Thanks Frank Green for an upset grandchild on Christmas Day. This was all he wanted. Really can’t see what the hyped up fuss is about your product or customer service.

Never again would I buy from them. You would think that a well known company like Frank Green would use Aus post or a good carrier but instead they use some random carrier which now at this point in time has not deliver my order and its been close to over a month. And customer service is non existent! It such a shame because it like now they doing well they just forget about customers and what make customer buy their products

Wanted a leak proof cup. The cup leaks. But this is not the reason for my low review. The customer service is terrible. You are expected to wait at least 5 days between every communication and I'm currently running at over 2 weeks trying to get a return. I'm my first email, I trusted a return and this has still not been acknowledged. It's beautiful to look at, but it leaks, and customer service is terrible.

Bottle arrived with a faulty monogram, these things happen , but what doesn’t happen at FG is any customer service, All bottles are delivered from down under for a start and although it’s only 12 hrs ahead it takes 7 days if your lucky to get a response by email and that’s just a holding one , 3 weeks and nothing has been done about my daughters Christmas present , so it’s chargeback time with visa , just don’t bother highly expensive but without any customer support it’s a lottery !!

I was holding my frank green bottle by it’s strap and the flimsy plastic broke and my bottle fell to the ground. I’d only owned the bottle for a few weeks. Frank Green customer service say not to worry because I can buy a new lid (which would probably just break again). There is no warranty. People like these bottles because they’re expensive and popular. They’re really not functional at all.

Bought a frank green 1 litre bottle with a flip lid, mouth piece broke on first within 2 months, so ordered another because I assumed it was due to wrong cleaning method or just personal fault, however 2nd one stopped sucking up water like the first one 2 months after replacing. Going to try the straw lid next and hope that it’s more durable.

I ordered a cup from Frank Green and realised when it arrived that I'd ordered 230ml size instead of 295ml size. Inadvertent, but a mistake it's easy to make, because they're the same price for some reason! Anyway, I requested an exchange - or refund - so I could get the size my daughter requested (a Christmas present) - and they said 'No, we don't do refunds'. I would be happy to pay postage - but they point blank refused to refund or exchange. This seems enitrely unreasonable and not in line with consumer law in the UK, which stipulates protectioin (in form of refund) for online products that the customer hasn't seen in reality. Not happy at all when I've paid £25.99 for a very tiny cup.

Dreadful company. The bottle stops working after a few weeks. Reported faulty bottle under their warranty (that they describe on their website). They sent me a video how to disassemble the lid and try to assemble it to fix it again. Absolutely ridiculous that you need to take it apart and reassemble regularly, for this price. Obviously a common problem if they have gone through the process of making a video to fix it! They then asked me to film myself disassembling and reassembling the lid to be able to point out where I'm going wrong.

It's ridiculous to pay that much for a bottle, then have to rebuild it yourself and then be offered a course on how to rebuild it yourself! Honestly just buy a reasonably priced water bottle and save yourself the time.