Frank Green Avis 

Worst customer experience of my life. Do not purchase gift sets. Basically don’t purchase anything.
One star is too much. I can’t believe I’ve come here to provide a negative review because of my disgusting experience with the so called customer experience team to find soo many others have had a similarly negative experience.
Unbelievably bad. Ordered a gift set with monogramming. Apparently this only monograms one item and even after the terrible experience with customer experience and offered to return for monogramming if I paid extra. They can’t return them. Worst customer experience I’ve had in years

Ordered a reusable cup with a regular screw on lid. I didn't want the button lid so I can make a coffee, put it in my ruck sack and not worry about it leaking. The product arrived with a button lid which isn't what I ordered.

I asked customer services for a refund, the said I could return it but wouldn't be reimbursed for shipping and the return shipping address is in Australia (which from the UK would cost me more than the cup).

Customer services completely lied to me twice. They said the cup with the button lid has never been £38.98 (which it clearly was on the website). I showed them the whole process of ordering on the website and showed that what they had said was incorrect. They then said the price has been increased to £38.98 (suddenly overnight between this email and my last email).

Terrible company, won't order from them again and I would recommend looking for alternative companies.

Claim to be green but have a separate UK website called Frank Green UK. Placed an order with them not realising they were in Australia (it’s not clear on the UK website version). When I realised, I emailed within hours of placing the order to cancel it. They said their system won’t allow them to do this. So now they’re shipping two bowls half way around the world - could probably use years of cardboard takeaway boxes at lunch and still have generated less carbon. Blatant hypocrisy. Update: the item also arrived badly packed and broken.
Update: one month later but I did in the end get a refund so I’ve changed my 1 star review to a 3 star one

I brought two water bottles for my son - both of them constantly leaked and the bottom broke off one of them. They claim to be for the environment - make better quality products!

My item arrived with odd brown stains and smudges. Tried to email them about the issue and was redirected to fill in a contact form that required my email used for the order. The form did not recognise my email so now there isn’t much I can do. Terrible experience all round and even worse customer service. Do not recommend 👎

I was so disappointed about the Frank Green water bottle (with push button lid). It leaks no matter how I close the lip!! People says not to put hot water. Otherwise, it leaks, but it is a coffee mug, am I supposed only put cold coffee? I did try to put cold drink, it leaks. Super disappointed about the design especially it costs 5 times more than other similar products.

Don’t bother. They made a straw lid that will be prone to mould that you can’t clean as you cannot remove the flip part of the lid. Mould will be stuck to silicone part and will never be able to get out. Customer service aren’t good at giving proper advice.

Frank green do not respond to you if you have a problem they are not interested. They ignore messages I suspect to ensure the number of days for a return expires! Avoid the company!

I have purchased 3 bottles from frank green and originally loved the product. in the space of 9 months the lid has broken 3 times. The new design is awful and when trying to communicate with customer service they couldn't care any less and clearly think its normal for a £35 bottle lid to need replacing 3 times!! I wont be ordering again and will be steering people away from purchasing.

My filter part broke within two years of normal use. It has reshaped and no longer presses the coffee as it used to. I asked for a replacement and it seems the advice is buy a whole new french press. They say 'zero waste' but this is greenwashing and marketing. I was advised I 'loved my product'. No, this is heading towards landfill as I look at my larger, more reliable alternatives. Shameful behaviour from a company with max waste but zero morals. I would strongly suggest you look at alternative options.

I decided I would treat myself to a beautiful looking pink cup, with an orange lid and green button. My favourite bright colours. Just a small one for my espresso coffee on the beach after an icy swim in the winter.
When it arrived, on my birthday, so excited. The comments from people about my funky new drinks container.
Bearing in mind, it is summer in the UK and temps are NOT cold. I made my coffee, super hot, even warmed the mug and microwaved the coffee so it would be perfect after I got out of the sea.
Well, I couldn't have been more shocked to find that the coffee was luke warm
I should have realised when I noticed that the outside of the container was hot, clearly not being retained inside!
I cannot recommend this product at all - other thank it looks the part! And the cost - well- extortionate!
I now feel quite foolish having not read the reviews before purchasing. And not realising that they came from Australia! Clearly I am not the only one with the same issue. Seems like cold liquids are also luke warm!
Even leaving one star is generous - but that's for the design!

The items look pretty and stylish. During the course of six months, I purchased three items for myself and several gifts for family and friends. After I realized that the paint chips off easily and that the teacup licks, I was dismayed. Unfortunately, this product is not worth purchasing.

frank green is amazing, not sure about all the negative reviews, our family owns like 4 bottles, a lot are the 1L ones but we got the normal size and 2 L with different lids and its amazing, recently one arrived damaged in shipping but frank green responded in a day and shipped out a new base with express shipping- amazing! as well as never had issues, only leaks if straw isnt close properly and easy to clean and tastes nice, these Americans leaving bad reviews about leaks, bad quality and etc are cap, would buy over any bottle, although would suggest making a bottle with longer time keeping water cold, thats it

I'm so disappointed with my order from Frank Green. After wanting to order a water bottle for a while now, but holding off due to the high costs compared to other brands (£38.98!), I decided to go for it. I ordered a pink bottle, which looked like a subtle matt pink in the pictures online but what I received looked totally different to the colour that arrived, far too bright. I contacted the customer service team who were very unhelpful and said I would need to cover the costs to return the bottle if I wanted a refund or exchange. Meaning I would need to pay an additional chunky fee for shipping to Australia on top of an already expensive bottle, when the issue is with Frank Green. So now i'm stuck with a hideous bottle, I wont use. Would not recommend!

I have a regular plastic cup which leaks too much and stains

I had left a 2 star review when I first received it because the bottle was scuffed upon arrival and although customer service was responsive, their process was cumbersome. They required that I sign up for an account before I could get to a page I was instructed to go to. I did not want to sign up. Luckily customer service over email was responsive, and I was offered a small discount for the faulty aesthetics. After 3 months of use, I am VERY HAPPY with the quality of the bottle. From previous reviews I notice that they seem to be quick to respond to feedbacks. For example, spouts are now sprung with a release, instead of having to be lifted up with your naked, and may often be dirty, fingers. While only a short time ago this was an issue, it is no longer an issue now. The quality of the build is exceptional. STANLEY CUP WHO. FRANK GREEN IS SO MUCH BETTER. Note that I am not trying to maintain a steady temperature of liquid in my bottle. Just room temperature spring water.

Terrible customer service and new bottle quality is poor.
Previously I’ve liked my Frank Green bottles as they keep water cool. Received a bottle that was a dud, ice +water melting within 2 hours compared to my other bottle that lasts all day. Requested a replacement and was met with rude slow replies blaming me and suggesting I buy a sleeve. Their warranty means nothing. Expensive piece of rubbish.

I ordered a customised drink bottle for my daughter’s birthday and was sent the wrong coloured lid. After many emails and pictures of the lid Frank Green customer service advisor, Erin, decided that it was just lighting that made the lid look a different colour !!! and that it was basically to bad !!!!!
Pathetic, don’t bother with frank green products they are over rated !

I loved this bottle at first. But the design doesn't allow you to take it apart meaning it gets filthy and not able to clean it. I've tried soaking in baking soda and vinegar like they suggested, but it still looks like there is algae growing in it! Eventually I managed to pull it apart to clean it but now it doesn't work. They suggest getting a new lid, but this seems ridiculous.

I was really upset about the quality of the drink bottle as when I first got the drink bottle I had the sipper lid and the seal thing around the straw stopped working so when I took sips from it it got heaps of air stuck between the water. I was really disappointed about this as it costed a lot of money and it broke after three months. After my lid broke I started using the lid from my mums frank green coffee cup that fitted on my drink bottle and today I accidentally dropped my drink bottle and the whole lid cracked into two pieces!! I have heard this issue happening to other people as well. Another issue I had with the drink bottle was it gets scratched so easily like on the box it says you won’t have to worry about it rubbing on other surfaces because it won’t scratch well that’s not true because I had it in a bag with other drink bottles and it got a big scratch on it! Overall I am really really disappointed at the quality of this product and I won’t be purchasing anything from you guys again.