Frank Green Avis 

I fill my new Frank Green water bottle with filtered water, that I love the taste of from anything but this drink bottle? My Frank green bottle smells and tastes like chlorine. Why?

Emailed regarding a replacement lid as mine was damaged. They replied within a few hours and gave me a code to order a new lid and shipping free of charge! Super easy to apply the code, they even sent me a link for the lid I needed to make it that much easier.
So far this is definitely my favourite reusable bottle and it keeps my water cold all day (I’ve never tried it with hot liquids)
Personally I recommend these drink bottles, I haven’t tried any other models but the standard 19oz is a winner in my books 🥰

I purchased the French Press and now a little over a year later the plunger is coming apart and the rubber seal is tearing and they do not sell replacement parts for it. So there isn’t anything I can do but purchase a new one. Which goes against what they claim to stand for which is reusing. Very disappointing.

Not the company they used to be! I’ve been a Frank Green customer for years until I bought the emerald green coffee cup which leaks intermittently and the hole is too tiny to drink from.
I struggled to contact them as no phone number which set alarm bells ringing.
I messaged them on social media and was met with total disinterest and asked to send a video …how do you video a drip while you’re drinking !!!
I will never buy from them again and warn everyone to avoid them.

I’ve been using Frank Green for years and loved them up until recently. One of the things I’ve loved about them is their mix and matching styles , the ease of switching and their commitment to making things right.

I’ve not been buying much until this recent month where I bought their mystery box and obtained a bottle that was said to be straw lid friendly. So I used my old straw lid, and it scratched the bottom base of the container. Apparently according to Frank Green it’s a different straw that looks exactly alike to another one. And that’s where I’ve realised the array of parts etc that is required and this mix matching styles no longer works

I’ve asked for help to see if a recompense is reasonable but this declined. I wasn’t too upset by that, though that would have been nice, but rather disappointed about how they've moved as a company to different trends and styles that no longer fit their older items well.

They’ve now become the problem they wish to solve that is an environment waste when kids and straws need to be purchased for specific bottles when in the past each base and lid would work.

It disappointed me to see the company turn this way. I intend to use the product for as long as I can and the scratch on the base now just reminds me how this company has moved so far from what it used to be and what I supported.

Customer service is very disappointing. Don't email back

I ordered a large bottle for £35.99 and absolutely not worth the money. I have had £10 ones from Amazon that stay colder for longer. Wrote to customer service and all they say is that they can't guarantee a length of time it stays cold for however less than 2 hours and the ice melting in the bottle is really poor. For the cost of the bottle I don't see what they are made of as within a few hours even with cold water and lots of ice the water goes warm. That's not even on a sunny day and if it's sunny it's as useful as a plastic bottle. Really poor product

High build quality product. Clean, sleek design aesthetic. Water bottle is a good design. Tea / Coffee cup holds heat well, however the sipping hole could be re-designed with occasional drips left on the lid after sipping. Not the easiest to re-assemble parts after cleaning, however, the ability to do this for cleaning is a useful feature. The cleaning brush for the brass straw should be included with the bottle, particularly for the premium price. They are expensive, and there is better value out there for drinking water and 'keep cups', however, its would be hard to find a better quality and sleeker designed product than Frank Green.

Poor design of lid and straw which accumulates mould/algae.

In an attempt to clean this area I accidentally snapped the straw. The cleaning methods frank green recommended did not work and CANNOT work as no bristle or cloth can reach this area. Hot water and detergent will not access here.

Frank green then recommended to buy a new lid which i did… and same happened again.

I asked for a replacement lid as there is a new design without the lower collection point where the algae/mould builds up. Frank Green responded claiming that I’m not eligible and need to “clean” it better.

We now have a total of 3 x frank green bottles that are health hazards and have all been thrown out.

Will never be buying another product from this company again.

Lid broke within a few months, ordered replacement which also broke within a few months. Not worth the money

The original reusable cup is useless - it leaked from day 1.

After much research I finally decide to invest in the 10z coffee mug and I am sad to say, I am very disappointed. The lid retains water after washing, no matter how much you shake it. You have to take it apart to fully dry and then carefully put it back together piece by piece. I mainly bought the cup for the ceramic lining, however i have found that it not only retains but manages to *mature* the smell of my morning coffee (not in a good way). The only way to get rid of the pungent smell is to soak it each night with bicarbonate, vinegar and hot water. I have learned the hard way that soaking or scrubbing in warm water with dish soap only manages to add an extra layer to the stale coffee odour. I had such high hopes and now I’ve got a smelly cup that I can only use once a day, and only if it’s been throughly soaked with multiple ingredients the night before. To add insult to injury, It doesn’t even keep my drink that hot for that long. I really wanted to like this mug, I’ve tried since Christmas but I’ve come to the conclusion that it’s just not fit for purpose.

Pros- Nice size & feel. Looks nice.
Cons- Instantly retains odours and makes them worse, the smell is very hard to get rid of.

I really should’ve checked this place before placing my order. I ordered the coffee cup with push button lid. The lid leaks all the time. Contacted customer service and spent so much time providing photos and videos as proof and was offered a replacement lid which I had to order from a link provided. The link says the replacement is out of stock and can’t even be ordered. What a joke. Please avoid at all cost.

I bought original reusable cup. I have it for probably around 3 weeks now. The main reason of buying it was to put it in my bag when on my way to work, without being worried of it spilling inside.
Unfortunately, I am very disappointed. This is not a leak proof cup. It is leaking from the top where the button is, as well as from the sides. I have to walk holding my cup in my hand and I have to drink without the top on to avoid having my morning tea all over my clothes.
I love the look of this cup, and I wish it worked.
Left this review due to the price I had to pay for it and not receiving what was promised.

Terrible after sales, leaking lid , lve spent more time sending videos and explaining than the value of the item and still no further ahead

I love my Frank Green water bottle but after 3.5 months of use the lid/ straw suction stopped working so I emailed to make a claim on the warranty. It has been almost a month and I still haven’t received a reply.

Very poor functionality, too heavy and too long. Purchased the dog collar and lead with customizations. Arrived in a timely manner and order was correct. I am disappointed with the functionality of the design. The collar and lead are very heavy, the lead is longer than the standard so drags on the ground or gets caught under my dogs legs I constantly have to have it looped around my hand. The worst part is the D ring on the lead and clip collar are so narrow it is incredibly difficult to clip and unclip, there is about a 3mm clearance. I struggle and my vision and dexterity are fine, I cannot use this collar if other people are walking my dog. Very disappointing as I like to buy Australian and sustainable items but sadly this item is useless

I wish I’ve read the reviews before buying :(

I’ve received the insulated coffee cup, but it’s unusable and doesn’t work as intended. First it started leaking but after that the mechanism refused to work, which was probably also why it leaked in the first place. The mechanism even shaved off plastic into my cup!

When I contacted customer support, they offered to send me a replacement lid, which they did, but was incomplete, so the whole thing still didn’t work. After back and forth emails with CS I was tired of it and asked for a refund.

This is where it got weird. They only wanted to refund the lid! Even though I bought a full product, that was faulty, they only wanted to offer a refund for the lid, and emailed me a whole story on how sustainability as a reason. I told them that’s absolutely absurd, as what does that have to do with anything? I’ll be throwing away a full product that’s not well made - that’s on them, sustainability has little to do with that. Customers should not having to suffer over their badly made products.

Please note that I ordered everything NEW. It’s not like I had the product for months and then asked for a replacement. I literally never been able to use it after receiving my order, hence why I wanted to return it. It was a gift to myself for my long commutes and I’ve never been able to use the cup.

Now I’m trying to get a replacement, but after ordering for £58 I think it’s really disgusting how they try to handle this. I’m not happy. They’re also off my mailing list, as before I promoted their products on my sustainability page. I don’t anymore.

Below I’ll quote their message to me, after I explained AGAIN that they sold me a faulty product:

“As a sustainably driven company, our aim and priority are always to reduce the amount of waste produced and the environmental impact of our products as we can. This is the ethos of our whole business and is the main factor behind why our products are designed the way they are. That way if there is a fault or somebody breaks/loses a part of their product then just that part can easily be replaced rather than unnecessarily replacing the whole product.”

Please also note that their return policy is against consumer rights in the UK. You can’t sell faulty items that are brand new and not offer refunds if they don’t work as intended. Which they obviously don’t.

Order number: UK33148835

Edit: they’ve decided to send me another (different) product instead. Which is nice, but a refund will never happen. The way they handled it wasn’t great, but they did resolve it with sending another item. I won’t be ordering from them again though for the reasons mentioned in the review.

Edit 2: I can’t believe it, but the water bottle turns out to be faulty too.

The paint on these bottles are terrible quality. First bottle I received all the paint rubbed off onto the other items in my work bag. I escalated this to customer service, initially they said it was wear and tear then eventually sent me another bottle which did exactly the same thing. Six months later I have a bottle with all the paint chipped off and it still transfers onto my work laptop, diary etc. For the price it is definitely not worth it. I have ordered a chilly’s bottle which I’ve had previously with no issues.
So disappointing as the water bottle is very nice!!

Loved the bottle but due to design flaw you can't clean under the straw - dirt/mold has built up with no way to clean. No longer able to use as surely not healthy to have moldy water and just gross.