Fresh Sends Avis 

Best customer support, ever. Flowers looked amazing and fresh.

They were so so helpful and with trouble by my own fault with shipping, they still helped me. Highly recommend using this company! They are so friendly & helpful!

We have always had great service and a fantastic product, but today I got a very fast response from customer service and the resolution I was hoping for. Thank you!

I needed help changing my card details and they did it no problem!

They were able to accommodate a re routed delivery to a new address after merely inquiring. Very kind and helpful communication

11/10 Customer Service. Due to the holiday weekend, the flowers I ordered, when shipped, were nearly dead. I emailed FS & they replied to me within 8 hours. Not only were they super understanding, but also sent my gf a new shipment of flowers and a discount code for my next purchase. I already loved this company for their aesthetic—but this just set the bar! I will only be buying flowers online from here & will spread the word more often! Thank you FS for your amazing customer service x

I had an issue with the shipping address on an order and reached out to the team to assist in getting this resolved. They replied quickly and were super kind and helpful! We resolved the issue swiftly and painlessly which was very refreshing! I really appreciated their support and like their brand even more now for their care in handling my case. :)

Ty made my experience super easy and quick! Great service.

I saw an add for this company on instagram and it has become my absolute favorite and go to for every special occasion!

I had an issue with my last delivery and contacted customer service and let me tell you, they went above and beyond to make things right! It made me feel seen, loved, and heard! Which is what their story is about ❤️

To find a company who actually cares about making things right is rare these days!

If you haven’t used fresh sends, I highly recommend that you do! You would not regret it!

To the point
quick with the response
Kind and helpful

Had a little hiccup with delivery but their customer service solved the problem by reshipping without any hassle!

LATE DELIVERY ON VALENTINES DAY. This business does not take ownership over late deliveries. They'll tell you that it's the third party's fault. Despite having placed my order early January, my Valentine's Day surprise was ruined, I do not recommend this business at all! Very expensive flowers, around $100, to not have been delivered at my desired date. Unacceptable, please avoid!

Fresh Sends not only has beautiful arrangements but they also have a beautiful and kind customer service team. It is so refreshing to shop from a brand that puts your concerns first. I will forever recommend!

Phenomenal customer service. I've ordered over $2k worth of their flowers for my business to send as thank you's as well as multiple rounds of personal purchases. I'll give them all my money!

I put the wrong address for shipping and customer service helped me so quickly and efficiently!

They sent me extra flowers when mine didn’t arrive on time! We love good customer service

Really appealing IG marketing got me to try Fresh Sends. I've been a new customer for 1 month, and I've already purchased from them 4 times. Unfortunately 3 out of the 4 purchases came with issues; mainly shipping issues. What's frustrating is I've ordered many weeks ahead of time to secure an accurate delivery date but you still get notified of the delays ... and yes, it happened 3 times to 3 separate zip codes/locations.

The experience with customer service was good; it doesn't sound like they're populating auto-generated macros, but rather a genuine response which I can appreciate, but 25% happiness rating doesn't make me want to give them a try any time soon... We'll see.

Their pictures and marketing is great, but the freshness of the flowers is nothing in comparison to what is shown on the website.

I sent pictures and zoomed into the browning on the pink roses. I also sent a photo with the brown areas circled. After reviewing the photos, they said that the flowers passed their quality check and proceeded to gaslight me and say that the browning was on the outer ridges and could be picked off, when it was clearly in the center of the bud. They offered a 15 percent coupon off for the next purchase, but their shipping alone is more expensive than the discount that you would get from applying that coupon.

The packaging is great, but you can find fresher flowers locally. Definitely not worth 100 dollars which is the cheapest package you can get including shipping.

Holiday was very helpful in talking me through the process of reordering and was very nice when asking for the information regarding the order. Thank you!