I have used FSUK for a number of years and I have always received a great service and can recommend them to anyone who might need help and advise. My financial circumstances just recently changed and... Voir plus
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Lisez les avis des autres
Excellent service and a great company to assist settle debts. No pressure no hard sell. Professional advice given either by phone or WhatsApp. I will be dept free within the next few months having bee... Voir plus
Kind, helpful and non judgmental about my situation. Feel they are on my side and at the end of the phone whenever I need them. There is an annual review and they care only for my well being and makin... Voir plus
Thee service was very good they kept me updated every week of my balance which was owed and was easy to get hold of on the phone if I had any queries
À propos de l'entreprise
Écrit par l'entreprise
Fresh Start UK has provided expert debt advice to over 12,000 customers since 2009. We specialise in helping customers manage their debts and becoming debt-free. We are authorised and regulated by the Financial Conduct Authority and offer a range of solutions to deal with unsecured debts. We offer a friendly, fast and non-judgemental service.
Coordonnées de contact
Fourth Floor, 48-50 Lowgate, HU1 1EN, Hull, Royaume-Uni
- 01482 247999
- contactus@freshstartltd.com
- freshstartltd.com
4,9
Excellent
2 k avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse : Fresh Start UK
Thank you for your kind feedback! We're so pleased to hear that you’ve found our team helpful and understanding.
Providing support with care and compassion is what we aim for, and it’s great to know that it came through in your experience.
If you ever need anything, we’re always here to help. Wishing you all the best!
Was an excellent service, communication have become poor.
I have been with Fresh Start for many years and have found all of their services to be first-class.
My experience would have been five stars if it were not for the bad communication experience I had for the first time this year. It appears that sending information between different departments or staff has become a problem, in that documents sent by me via email were lost, and I had to keep sending them several times.
If communications improve, I would give Fresh Start five stars, and what the Company really deserves.
13 septembre 2025
Réponse : Fresh Start UK
Thank you so much for your thoughtful and honest feedback, and for being with us for many years. We truly value your continued trust and support.
We're really pleased to hear that you’ve found our service to be first-class overall, but we’re genuinely sorry to learn about the communication issues you've recently experienced. That’s certainly not the level of service we aim to deliver, and we completely understand how frustrating it must have been to resend your documents multiple times.
We take your comments seriously and will be reviewing the internal process to ensure communication between teams is smoother and more reliable moving forward.
Thank you again for your loyalty and for taking the time to let us know. It’s feedback like this that helps us improve. We hope to earn that fifth star from you very soon!
I cannot praise Fresh Start too highly.
I cannot praise Fresh Start too highly. Everyone is helpful and understanding.
13 septembre 2025
Réponse : Fresh Start UK
Thank you so much for your kind words! We're truly grateful for your feedback and so pleased to hear that you've felt supported and understood throughout your time with us.
It means a lot to know our team has made a positive impact. If you ever need anything, we’re always here to help.
Wishing you all the very best!
First class friendly service
First class friendly service. They are always there to help if you need them.
13 septembre 2025
Réponse : Fresh Start UK
Thank you for your lovely feedback! We're so pleased to hear that you've experienced first-class, friendly service from our team.
Being here when you need us is exactly what we're all about, and it's great to know that support has made a difference.
If you ever need anything, don’t hesitate to reach out. Wishing you all the best!
Well supprtive
13 septembre 2025
Réponse : Fresh Start UK
Thank you for your feedback! We're really glad to hear that you’ve felt supported.
Providing reassurance and guidance is what we’re here for, and we’re always just a call away if you need anything.
Wishing you all the best!
All the staff are so friendly and…
All the staff are so friendly and really very helpful. I would never have managed to get out of debt without their help and understanding. I wouldn't hesitate to recommend them to anyone needing help with debt management
11 septembre 2025
Réponse : Fresh Start UK
Thank you so much for your wonderful feedback! We're delighted to hear that our team's support and understanding made such a difference in helping you become debt-free.
It means the world to know we could be there for you when you needed it most, and your recommendation is hugely appreciated.
If you or anyone you know ever needs support, we’re always here to help. Wishing you all the very best for the future!
Helpful respectfully you are important…
Helpful respectfully you are important to them !!
1 septembre 2025
Réponse : Fresh Start UK
Thank you for your kind words! We're so pleased to hear that you felt valued and respected. That’s exactly how we want every client to feel.
Your journey matters to us, and we’re always here to help in any way we can.
Wishing you all the very best!
Always helpful and understanding of…
Always helpful and understanding of individual circumstances. Peace of mind was a major reason for asking them to manage my financial mess!
4 septembre 2025
Réponse : Fresh Start UK
Thank you for your thoughtful feedback! We're so glad to hear that we’ve been able to provide the peace of mind you needed during a difficult time.
Understanding each person’s unique circumstances is at the heart of what we do, and it means a lot to know we could help bring clarity and support when you needed it most.
If you ever need anything else, we’re always here to help. Wishing you all the very best!
Always had great service from fresh start, really helpful, professional and friendly. Great company.
Always had great service from fresh
26 août 2025
Réponse : Fresh Start UK
Thank you for your review, Mel!
I'm pleased that our team have provided an excellent service to you and has been of great assistance in resolving your queries. I'll be sure to provide this feedback to our team!
Wishing you the best.
Réponse : Fresh Start UK
Thank you for your review, Robert!
We're pleased to hear that you've had a positive experience with us so far and that our team have been helpful in your journey.
Wishing you all the best.
Took the stress and embarrassment out of debt
Fresh Start have been unbelievable in helping me get to being debt free.. For the first time in my life I owe no money to anyone… They make it easy and take the embarrassment out of being in debt and allow you to sleep soundly and not worry about money. Affordable payment every month .. I can’t thank the team enough for looking after me and helping making me debt free
21 juillet 2025
Réponse : Fresh Start UK
Thank you so much for your lovely feedback, Colin. Congratulations on becoming debt-free!
That’s such a huge achievement, and we’re honoured to have been part of your journey.
We understand how emotional and challenging debt can be, so it means a great deal to know that we were able to ease your worries and help you rest easier knowing it was all being handled for you.
Your kind words about the team mean the world, and we’ll be sure to pass them on. If you ever need anything in the future, we’re always here to support you.
Wishing you all the very best in your new chapter.
Not had any problems at all eve8 since…
Not had any problems at all eve8 since I got them to sort out my problems done with great ease.
14 juillet 2025
Réponse : Fresh Start UK
Thank you for your feedback, Brian.
We're delighted to hear that everything has gone smoothly for you and that we were able to help resolve the issue with ease.
It’s always our aim to make the process as straightforward and stress-free as possible.
If you ever need anything, we’re always here to help.
Wishing you all the best!
Fantastic customer service and always…
Fantastic customer service and always very helpful
14 juillet 2025
Réponse : Fresh Start UK
Thank you for your kind words, Jade.
We're delighted to hear that you’ve had a fantastic customer service experience and found our team helpful.
Providing the support you need is always our top priority, and it’s great to know we’ve delivered that for you.
If you ever need anything, we’re always here to help.
Wishing you all the best!
The staff is great
The staff is great. The account manager and the advisors are very helpful and answered all our questions.
14 juillet 2025
Réponse : Fresh Start UK
Thank you for your lovely feedback, Zambila!
We're so pleased to hear that your account manager and our advisers have been helpful and responsive.
Answering your questions and providing the support you need is what we’re here for, and it’s great to know you had a positive experience with the team.
If you ever need anything else, we’re always here to help.
Wishing you all the best!
Very good company exert at there job so…
Very good company exert at there job so friendly and kind
14 juillet 2025
Réponse : Fresh Start UK
Thank you for the lovely review, Steve.
We're so glad to hear that you've found our team friendly, kind, and professional in the work we do.
Providing a supportive service is what we strive for, and it means a lot to know we’ve made a positive impact.
If you ever need anything, we’re always here to help.
Wishing you all the best!
We have been with Fresh Start for a…
We have been with Fresh Start for a number of years and they make life worry free
14 juillet 2025
Réponse : Fresh Start UK
Thank you for your lovely feedback and for being with Fresh Start over the years, Sharon.
We’re pleased to hear that our support has helped make life feel a little less worrisome. That’s exactly what we aim for, to give you peace of mind and ongoing support whenever you need it.
If you ever need anything, we’re always here to help.
Wishing you all the best!
After going through a difficult…
After going through a difficult worrying time Freshstart took control of the situation and resolved all the problems.
14 juillet 2025
Réponse : Fresh Start UK
Thank you for sharing your experience, Lawrence.
We're so glad we could be there for you during a difficult and worrying time.
Helping to take the pressure off and find solutions is exactly what we’re here for, and it means a lot to know we made a positive difference.
If you ever need anything in the future, we’re always here to help.
Wishing you all the very best!
Review
Just correction on previous review as it was not for this business
As it named the same but different business platform
17 juillet 2025
Avis spontané
Réponse : Fresh Start UK
Thank you for sharing your experience.
We're sorry to hear about the situation you've described; it sounds frustrating and understandably left you feeling unsettled.
However, we would like to clarify that Fresh Start UK Debt Management Ltd is not affiliated with the individuals, company, or service you mentioned in your review.
Fresh Start UK provides debt advice and management plans regulated by the Financial Conduct Authority (FCA), and we never:
Offer or manage housing or tenancy agreements
Request login details or passwords for Universal Credit or any government accounts
Ask clients to attend in-person property appointments or pick up keys
If another organisation used the name “Fresh Start” in your dealings, it may be a different, unaffiliated company, and if you have concerns about their conduct, we would strongly recommend:
Reporting the matter to Action Fraud UK (the national fraud and cybercrime reporting centre)
Contacting Citizens Advice or Universal Credit directly for guidance on secure account handling
If you need help with debt advice or managing finances in a safe and FCA-regulated environment, we're happy to help but we want to make sure you’re connected to the correct organisation.
Please don’t hesitate to reach out if you'd like to confirm anything further or if we can assist in any way.
Wishing you all the best.
been with this company a long time and…9yrs I think
been with this company a long time and in my view they are the best to help you sort out your debt and keep you on track to the end
14 juillet 2025
Réponse : Fresh Start UK
Thank you so much for your kind words, Frances.
It's fantastic to hear that you’ve found our service helpful in keeping you on track.
Your feedback means a great deal to us, and we're always here if you need anything.
Wishing you all the very best on the rest of your journey!
Very helpful and friendly staff
Very helpful and friendly staff, easy to sort out and manage debt. Very good advice given
14 juillet 2025
Réponse : Fresh Start UK
Thank you for your lovely feedback, Helen.
We're so pleased to hear that you found our team helpful and friendly, and that the process of managing your debt felt straightforward.
Providing clear, practical advice is at the heart of what we do, so it’s great to know we’ve made a positive impact.
If you ever need anything, we’re always here to help.
Wishing you all the best!
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