Fresh Start UK Avis 1 558

TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have used FSUK for a number of years and I have always received a great service and can recommend them to anyone who might need help and advise. My financial circumstances just recently changed and... Voir plus

Noté 5 sur 5 étoiles

Excellent service and a great company to assist settle debts. No pressure no hard sell. Professional advice given either by phone or WhatsApp. I will be dept free within the next few months having bee... Voir plus

Noté 5 sur 5 étoiles

Kind, helpful and non judgmental about my situation. Feel they are on my side and at the end of the phone whenever I need them. There is an annual review and they care only for my well being and makin... Voir plus

Noté 5 sur 5 étoiles

Amy francesca as she is always helping me out and going that extra mile. She is professional and courteous always.

À propos de l'entreprise

  1. Service d'allégement de la dette
  2. Service de conseil en crédit
  3. Conseiller financier

Écrit par l'entreprise

Fresh Start UK has provided expert debt advice to over 12,000 customers since 2009. We specialise in helping customers manage their debts and becoming debt-free. We are authorised and regulated by the Financial Conduct Authority and offer a range of solutions to deal with unsecured debts. We offer a friendly, fast and non-judgemental service.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

A fresh start …

I was very pleased with the way I was spoken to and
The help i received, felt a lot better by speaking to
Fresh Start, put my mind at rest Tom was a gentleman and pleasure to talk to

5 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service

Made me feel really at ease,I suffer with anxiety so usually struggle on the phone tom was great , looking forward to not stressing each month over money

25 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent advise and service from Tom

Excellent advise and service from Tom
This as lifted a big weight off my shoulders and the plan in place is great for me at the moment all in all this experience is a welcome relief for me thanks again.

20 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Peace of mind at the end of the line.

The staff I spoke with were clear about my options.I was given answers to all my questions.
I feel more confident about what i am doing and i can feel happy about the future.Its quite involved due to the nature of the service but i never felt rushed and i could ask questions.At the end of the call i feel much more at peace and believe that i have a way to manage my debts.They were friendly and understanding.

19 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Started with some trepidation but after…

Started with some trepidation but after talking to Ed about my situation and the solutions they offer my mind was at ease that I could get my debts under control and stop worrying about k cons on the door of phone calls from collection agencies
The process was very easy and nothing there to try and trip you up, everything laid in black and white

17 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

I am a new current customer of Fresh…

I am a new current customer of Fresh Start and my first impression hasn't been great. It takes ages to get a reply to emails, if at all. No updates on my payments, creditors or acceptances and I am still being chased for minimum payments. Sorting my debt out was a big step for me and a big decision as to which company I felt was best. I went through Giraffe Money which were brilliant but Fresh Start are a 3rd party. Unfortunately, I am now considering switching companies and going elsewhere.

5 novembre 2025
Avis spontané
Logo de Fresh Start UK

Réponse : Fresh Start UK

Thank you for your review, and we're genuinely sorry to hear that your first experience with us hasn't lived up to your expectations, especially at such an important and sensitive stage in your financial journey.

We completely understand that taking the step to deal with your debts is a big decision, and the last thing you need is a lack of communication or uncertainty around your plan. You deserve to feel reassured, informed, and supported from day one.

While the early stages of setting up a Debt Management Plan can take a few weeks, as we contact your creditors, confirm balances, and wait for responses, this absolutely shouldn't come at the cost of poor communication or delays in updates. If you’ve not received timely replies to your emails, that’s something we take seriously and will review internally.

We’d really appreciate the chance to speak with you directly to put things right and give you a clear, up-to-date overview of your plan, including what’s been paid, which creditors have responded, and the next steps. If you’re happy to give us that opportunity, one of our team members will be in touch to discuss this.

Thank you again, and will work to ensure we put things right.

Noté 5 sur 5 étoiles

Excellent Experience

I was contacted by Fresh Start UK after I decided to do something about my debts and also the mounting and excessive charges which doesn’t have any impact on clearing those debts. I spoke to Aron at length who was professional and kind throughout. Now I am able to clear the debts without the life-limiting charges and looking forward to being debt free.

4 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent advice

Fresh start dealt with my situation excellently. Tom was very professional and explained all my options and helped me make the best decision. Would definitely recommend.

3 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

I spoke to Tom today

I spoke to Tom today, he was very easy to talk to and made me feel comfortable discussing my financial issues with him. He was very understanding and explained everything fully to me so I was sure on my available choices

28 octobre 2025
Avis spontané
Logo de Fresh Start UK

Réponse : Fresh Start UK

Thank you for your lovely review, Adele. We're so pleased to hear that Tom made you feel comfortable and supported during your conversation. He is definitely an asset.

It's great to know he explained everything clearly and helped you feel confident in your options. That's exactly what we aim for.

We’ll be sure to pass on your kind words to Tom. If you ever need anything else, we’re always here to help. Wishing you all the very best!

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