I have used FSUK for a number of years and I have always received a great service and can recommend them to anyone who might need help and advise. My financial circumstances just recently changed and... Voir plus
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Lisez les avis des autres
Excellent service and a great company to assist settle debts. No pressure no hard sell. Professional advice given either by phone or WhatsApp. I will be dept free within the next few months having bee... Voir plus
Kind, helpful and non judgmental about my situation. Feel they are on my side and at the end of the phone whenever I need them. There is an annual review and they care only for my well being and makin... Voir plus
Thee service was very good they kept me updated every week of my balance which was owed and was easy to get hold of on the phone if I had any queries
À propos de l'entreprise
Écrit par l'entreprise
Fresh Start UK has provided expert debt advice to over 12,000 customers since 2009. We specialise in helping customers manage their debts and becoming debt-free. We are authorised and regulated by the Financial Conduct Authority and offer a range of solutions to deal with unsecured debts. We offer a friendly, fast and non-judgemental service.
Coordonnées de contact
Fourth Floor, 48-50 Lowgate, HU1 1EN, Hull, Royaume-Uni
- 01482 247999
- contactus@freshstartltd.com
- freshstartltd.com
4,9
Excellent
2 k avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I spoke to Tom today
I spoke to Tom today, he was very easy to talk to and made me feel comfortable discussing my financial issues with him. He was very understanding and explained everything fully to me so I was sure on my available choices
28 octobre 2025
Avis spontané
Réponse : Fresh Start UK
Thank you for your lovely review, Adele. We're so pleased to hear that Tom made you feel comfortable and supported during your conversation. He is definitely an asset.
It's great to know he explained everything clearly and helped you feel confident in your options. That's exactly what we aim for.
We’ll be sure to pass on your kind words to Tom. If you ever need anything else, we’re always here to help. Wishing you all the very best!
Excellent help I feel alot better
27 octobre 2025
Avis spontané
Réponse : Fresh Start UK
Thank you for your review, Liam. We're so glad to hear that you're feeling better and that the support has made a positive difference.
If you ever need anything, we're always here to help. Wishing you all the very best!
Understanding
Having debt is horrible it makes you wish you could turn back time and not be so irresponsible. We have been with Fresh start for years and are seeing our debts reduce year after year, there is always light at the end of the tunnel. Had a phone call with Tom today as due annual review, it always makes me anxious but all was straightforward and Tom was understanding and showed empathy and was non judgemental. Happy to continue with my payment plan as Fresh start gives you exactly that a fresh start that allows you to still live in today’s expensive world. Thanks all from us both.
24 octobre 2025
Avis spontané
Réponse : Fresh Start UK
Thank you so much for your heartfelt review, Audie. We’re truly grateful for your honesty and kind words, and we’re so pleased to have been able to support you on your journey over the years.
Debt can be overwhelming, but your progress is proof that with the right support, there is always a way forward, and it’s wonderful to hear that you're seeing your debts reduce year after year.
We’re especially glad that Tom was able to make your review call feel straightforward and supportive. We'll be sure to pass on your kind words to him and the rest of the team.
Thank you again from all of us, and we’re here for you both every step of the way. Wishing you continued progress and peace of mind!
Réponse : Fresh Start UK
Thank you for your review, Angela.
We're so pleased to hear that you found our staff helpful and understanding. We always prioritise our clients' needs, and we are happy to learn that we have met these expectations.
If you ever need anything else, we’re always here to support you.
Wishing you all the best!
Brilliant Tom @ Fresh start
Tom at Fresh start really empathised with me from the very start. He listened and was able to give me good options and advice. Thank you Tom. The relief is massive.
23 octobre 2025
Avis spontané
Réponse : Fresh Start UK
Thank you for your kind review. We're so glad to hear that Tom was able to support you with empathy, clear advice, and practical options right from the start.
It's fantastic to know that you're feeling such a sense of relief; that’s exactly what we hope to bring to everyone we help.
We’ll be sure to pass your thanks on to Tom. If you ever need anything else, we’re always here for you.
Wishing you all the very best!
Réponse : Fresh Start UK
Thank you for your review! We're really pleased to hear that you felt listened to. It's important to us that every client feels heard, understood, and supported.
If you ever need anything else, we’re always here to help.
Wishing you all the best!
They have given me a great experience…
They have given me a great experience stress free and have been so understanding and are always there when I need to discuss anything.
17 octobre 2025
Réponse : Fresh Start UK
Thank you for your lovely review, Tayler.
We're so pleased to hear that your experience has been stress-free and that you’ve felt supported and understood throughout.
Being there when you need us is exactly what we’re here for, and it means a lot to know we've made a positive difference.
If you ever need anything, we're always here to help.
Wishing you all the very best!
Could not recommend more highly.
Could not recommend more highly.
They took away so much of the stress of my debts and always there to listen or help.
Everyone so friendly and put me at ease.
Cannot thank you all enough!
23 octobre 2025
Réponse : Fresh Start UK
Thank you so much for your wonderful review, Michelle.
We're truly grateful for your kind words and so pleased to hear that we were able to ease the stress of your debts and make you feel supported throughout.
It means a lot to know that our team made you feel comfortable and cared for; that’s exactly the experience we aim to provide.
If you ever need anything in the future, we’re always here to help.
Wishing you all the very best!
Communication is excellent.
Communication is excellent.
The review documentation is easy to understand and complete.
Advisors are always available at the end of the phone and are all extremely helpful.
17 octobre 2025
Réponse : Fresh Start UK
Thank you for your fantastic review, Ian.
We're so pleased to hear that you've found our communication clear, the review process straightforward, and our advisors helpful and accessible.
Making things easy to understand and ensuring you feel supported at every stage is exactly what we aim for.
If you ever need anything, we're always here to help.
Wishing you all the best!
Extremely helpful
Extremely helpful, caring staff who helped me through the process. Could not fault the Fresh Start team at all they went over and above for me as I can struggle with forms etc and they simplified the process for me.
17 octobre 2025
Réponse : Fresh Start UK
Thank you so much for your kind review, Suzzanne.
We're truly delighted to hear that our team was able to support you in a way that made the process easier and more manageable.
We understand that forms and paperwork can sometimes feel overwhelming, so it’s great to know we were able to simplify things and provide the care and support you needed.
If you ever need anything else, we’re always here to help.
Wishing you all the very best!
Life Savers
I have been with Fresh Start for a while now and without them I honestly believe I would have lost my home but instead this Company has given me peace of mind by liaising with my creditors and coming to agreements of amounts to repay that I can afford and therefore taking all the stress off me. If I receive correspondence from my creditors that I don't fully understand I send Fresh Start a copy and they will sort it. They have given me back my life and taught me to live within my means.
17 octobre 2025
Réponse : Fresh Start UK
Thank you so much for your incredible review, Stan.
We’re truly touched by your words and so pleased to hear how much of a difference Fresh Start has made for you.
It’s wonderful to know that our team has been able to help you keep your home, ease the stress of dealing with creditors, and bring you real peace of mind. Helping people regain control and confidence over their finances is exactly what we strive to do, and we’re so proud to have been part of your journey.
Thank you again for sharing your experience; it means a great deal to us. If you ever need anything, we’re always here to help.
Wishing you all the very best!
Réponse : Fresh Start UK
Thank you for your review, Kim.
We are so glad to hear that you found our service efficient.
If you ever need anything else, we're always here to help.
All the very best.
Very good at helping help people and looking…
Very good at helping people and looking after there finances
17 octobre 2025
Réponse : Fresh Start UK
Thank you for your review, Tracey.
We're really pleased to hear that you’ve found our support helpful in managing your finances. Looking after our clients and providing guidance you can trust is what we’re here for.
If you ever need anything, we’re always happy to help.
All the best.
Effective creditor management
The company manage my Creditors and ensure they do not continuously contact me for updates on my finances. A review once a year allows me to get on with maintaining my expenditure, and look to reduce my liabilities.
However, I intend to clear some of my debts in due course and manage them myself to ensure they are cleared at a higher rate of payment as they do take 25% of my monthly payment.
I am grateful for their involvement.
17 octobre 2025
Réponse : Fresh Start UK
Thank you for your honest and thoughtful review, David.
We’re really pleased to hear that our service has helped take the pressure off and allowed you to focus on managing your finances without constant contact from creditors.
It’s great to know that the annual review gives you the space to focus on reducing your liabilities, and we fully support your long-term goals. If you choose to take over managing some of your debts directly in the future, we’ll be happy to guide you through that transition when the time comes.
We also appreciate your comment regarding fees. These are clearly outlined at the start of the plan and are used to cover the ongoing management of your account, creditor negotiations, and ongoing support throughout. That said, we understand everyone’s circumstances are different, and we’re always happy to discuss options.
Thank you again for your feedback. We’re grateful to have been part of your journey so far, and we’re here if you ever need us.
All the very best!
completing income and expenditure
Able to complete the huddle of income and expenditure can be an uphill task because the expenses or spending are not static
17 octobre 2025
Réponse : Fresh Start UK
Thank you for your review, Patrick. You make a really important point.
We completely understand that completing the income and expenditure form can feel like an uphill task — especially when your spending changes month to month. Life isn’t always predictable, and we know that costs like food, fuel, or energy bills can fluctuate.
Our team is here to help guide you through it and make the process as smooth and manageable as possible. If anything changes along the way, we’re always happy to update your details and make sure your plan still works for you.
Thank you again for sharing your experience, and please don’t hesitate to reach out if you ever need further support.
Wishing you all the best.
Réponse : Fresh Start UK
Thank you for your review, Steve.
We're so pleased to hear that you found our team helpful, honest, and committed to supporting you.
We always aim to give our best to every client, and it means a lot to know that the effort made a difference for you.
If you ever need anything else, we’re always here to help.
Wishing you all the best!
Very helpful always keeps you informed…
Very helpful always keeps you informed and if you need to reduce payments there very easy to talk to
6 décembre 2024
Réponse : Fresh Start UK
Thank you for your review, Tracy.
We're so glad to hear that you’ve found our team helpful, communicative, and easy to talk to, especially when it comes to adjusting payments.
We understand that circumstances can change, and we’re always here to support you and make sure your plan remains manageable.
If you ever need anything, don’t hesitate to get in touch.
Wishing you all the best!
FreshStart gives you peace of mind
Put simply, FreshStart gives you peace of mind enabling you to go ahead and figure out a way forward.
17 octobre 2025
Réponse : Fresh Start UK
Thank you for your review.
We're so pleased to hear that we have given you peace of mind and the space to move forward with confidence.
That’s exactly what we aim to provide: support that empowers you to take control of your financial future.
If you ever need anything, we’re always here to help.
Wishing you all the very best on your journey!
always there to help with the review
always there to help with the review, been with them 8/10 years never a problem
17 octobre 2025
Réponse : Fresh Start UK
Thank you for your fantastic review, John and for being with us for so many years. We truly appreciate your loyalty and trust.
It’s great to hear that your experience has been consistently positive and that you’ve always felt supported, especially during your reviews.
If you ever need anything, we’re always here to help.
Wishing you all the very best.
I have had a range of communications…
I have had a range of communications with various people from Fresh Start in recent years since dealing with my mother's debts and I can honestly say that each time they have been very professional, helpful and courteous.
17 octobre 2025
Réponse : Fresh Start UK
Thank you so much for your lovely review.
We're truly grateful that you took the time to share your experience, and we're especially pleased to hear that every interaction you’ve had with our team has been professional, helpful, and courteous.
Supporting you through such an important matter as a family member’s debts is something we take seriously, and we’re glad to know we could make that process a little easier.
If you ever need anything in the future, we’re always here to help.
Wishing you and your family all the very best!
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