Terrible misleading order on 5/4/23. Did not recieve as promised . Not told their shipping wouldn't dealer for mothers day. I would not do bussiness cause they gave false hope product would be reciev... Voir plus
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Do NOT buy anything from Frophe, the items looks NOTHING like the pictures. The necklaces I bought have so many flaws and they just look cheap (not 18 k gold plated nor sterling silver as promised), a... Voir plus
I ordered a necklace for my friend's birthday, and it arrived a little later than I expected. It wasn't a major issue, but I'm always concerned about shipping times when shopping online, especially fr... Voir plus
Diese Seite ist absoluter Betrug. Ich habe eine Kette für meine Mutter und Großmutter zu Weihnachten bestellt. 1. Wurden bei beiden Bestellungen meine Adresse beim Versand falsch angegeben obwoh... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
frophe is an jewelry manufacturer that offers fashionable and gorgeous personalized jewelry. We get professional team of designers to turn names and initials into lovely pieces of jewelry. Wide categories such as name necklaces, monogram chocker necklaces and family pendants come with good quality and competitive pricing via using of the latest jewelry making technology. Factory procedures are well organized to bring about efficient service delivery. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to satisfy all our clients. We are looking forward to see you on frophe.com enjoying our designs made with a lot of passion. Each piece can be personalized by choosing the name, initials ,lettering type, metal and stones to meet your personal sense of style.
Coordonnées de contact
23 Fair St, 06010, Bristol, Etats-Unis
- service@frophe.com
- frophe.com
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I haven’t received my purchase
I haven’t received my purchase. Nobody trust this company
Just got my sister the perfect gift
Just got my sister the perfect gift! 😊 This beautiful chain exceeded her expectations - it's heavier than expected and amazing quality.
Oplichters
Oplichters, ze zouden het binnen 3 tot 5 dagen bezorgen zelfs er nog extra voor betaald en heb nu nog niks
Bad quality necklace
1. Almost a month delivery time.
2. Product is not near to expectation. Names on necklace are not at all visible.
3. Overpriced considering quality.
Overall, not satisfied at all. No more purchases from Frophe.

Réponse : Frophe
Do NOT order from this "company"!
Order took a LONG time to receive. They have a 30 day return policy, but it takes longer than 30 days to receive the order. Then, I had a serious allergic reaction to the metal in my necklace!! I made several attempts to get a refund or exchange and haven't received a return call or email. That was 3 weeks ago.
I ordered on May 2nd with expedited…
I ordered on May 2nd with expedited shipping. A week later, i still haven’t recovered any shipping or tracking numbers. When trying to contact customer service, it’s easier to find a Virgin in a house of ill repute!
Worst place to buy anything.
Worst place to buy anything.
No customer service. I paid extra for expedited shipping on Feb 4th and I have still not received my order. Save your time and money and avoid this garbage company.
SPAM!!!
Diese Seite ist absoluter Betrug. Ich habe eine Kette für meine Mutter und Großmutter zu Weihnachten bestellt.
1. Wurden bei beiden Bestellungen meine Adresse beim Versand falsch angegeben obwohl ich bei der Bestellung die richtige Adresse angegeben habe
2. Wenn man eine E-Mail an das Kundenservice schreibt bekommt man nicht einmal eine Antwort
3. Die Sendungsverfolgung ist auch nicht korrekt.
I was hesitant to order from Frophe at…
I was hesitant to order from Frophe at first. My ring arrived on time and looks exactly as expected. The quality is pretty good, and the personalization makes it even more special.
I ordered a necklace for my friend's…
I ordered a necklace for my friend's birthday, and it arrived a little later than I expected. It wasn't a major issue, but I'm always concerned about shipping times when shopping online, especially from sites I haven't used before.
Absolutely fraud
Absolutely ridiculous. Do not order from this company. It is one hundred percent scam. I paid 8 dollars extra to receive the item within 5 business days for someone’s birthday. It has been 13 days, and I have not received the item yet. Their delivery tracking site is also one big scam because it showed me that item should be here 6 days ago, but the screen and delivery information keeps changing. The company is in China and I had no choice but to dispute the claim today after 13 days. I have to wait for my bank and I ended up buying another gift
This necklace is so cute and it seems…
This necklace is so cute and it seems really well-made. My daughter's acrylic one broke, but I think this one will last much longer. She's thrilled to have a necklace with her name on it.
Stealing money
This business is very bad! They don't communicate with customers and don't answer emails, specially when you ask for refund.
They are fake, deliver damaged product and steal you money. Return policy is a lie bcs when you try to return product, they just ignore you.
Don't bother
A) This company is in China
B) I paid $7.99 for 3-5 day, expedited shipping. I received the product 16 days after the order was made
C) I asked 2x for a refund of the $7.99 and received no response and no refund
D) The product was purported to be sterling silver. It is not.
Don't pay extra for 3-5 day shipping
The necklace was fine. My issue is that I paid extra for 3-5 business day shipping so it would arrive a few days before Mother's Day. It arrived 13 days after I ordered it. 5 days after Mother's day. I asked for a refund of the express shipping, but the email just say, and I quote: "Your order has been delivered. Please check your inbox. Thank you."
I'm very happy with this purchase
I'm very happy with this purchase. It's a replica of my personalized necklace, and I was even complimented the first day I wore it!
The necklace was great
The necklace was great, but it took over 3 weeks to get it shipped to me. Was only supposed to take 8 days.
The family bracelet I just purchased is…
The family bracelet I just purchased is perfect in everydetail, the color of the birthstone is eye-catching, and everyone in the family loves it.
Writing on the pendant was a little…
Writing on the pendant was a little smaller than I expected but otherwise it was fine product.
There was a lot jewelry to choose from
There was a lot jewelry to choose from. Great selection. And great in price.
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