Fudge Kitchen Avis 

I went to the fudge shop in Cambridge and it was so great. It was my birthday and they let me help make the fudge! Special shot out to Alan (I think that's what his name was) anyway, he had a cool beard! He let us take like, 6 slabs home. Thank you so much to Alan and the other guy, you made my birthday really special.

I bought 3 boxes (15 slabs in total) - All of them were delicious and tasted how they were supposed to taste except for one - the strawberries and cream. It tasted of nothing. Just being honest. The raspberry ripple on the other hand was divine - absolutely lush - so that's why I thought the strawberries and cream would be similar.
Will definitely buy again in the near future. Alan x

From the moment I booked the experience it was amazing. Fantastic customer service from start to finish. We went into the shop and was greeted by Beau who took us through all we needed to know. He was extremely knowledgeable and was very friendly, made us feel really comfortable.
There was another two colleagues in the shop whilst we were there and they were really friendly and greeted everyone with a smile and offered samples. It was a really lovely atmosphere.
Beau got everyone involved in the process of making the fudge and the samples that we were able to eat were amazing. What an experience! It was such great fun and at the end when it was cutting up process Beau helped the younger members of our team as they were not as strong as the adults, they were 12, cut up the fudge. We took away some fudge and a piece of the fudge that we made which was excellent.
I was bought this experience from my sister, who was with me for it, along with my niece and my son, and, wow, what an experience. It was absolutely fantastic and really good fun. Would definitely recommend this to anyone and the staff were amazing which really helped create the perfect atmosphere. Thank you again Beau and your colleagues as I will be telling my friends and will be coming back if im back in Cambridge.

It is sooooo good I dream of this fudge!! Seriously though. Fudge like nothing before. Heavenly crumbly creamy buttery fudge. Hooked.

I purchased a box of 5 fudges for my daughter, at Christmas. Obviously I didn't open them properly, as the items within were all wrapped.

When it came to opening them, the raspberry sorbet one was just gloop. It's fudge, it should not be treacle-like in consistency.

I placed it in the fridge in an effort to firm it up, which had zero effect.

Once we had identified their mishap, I emailed and asked them to rectify their mistake and they said I shouldn't put "their" fudge in the fridge, it should air dry or go in the freezer. I have never in my life had to put fudge in a freezer. It was "air dry" prior to me putting it in the fridge. How is anyone going to eat frozen fudge?

I was refused a refund or replacement because my order shipped more than 2 weeks prior to noticing. That's kind of how Christmas works, we order stuff in good time, so delivery companies actually get it to us in time and for something as simple as fudge, we're not going to go unwrapping it all looking for gloop. Every other company has policies for Christmas, well decent companies do, anyway.

The fudge itself was bang average, at best. I would not buy their bland overpriced fudge again, for three reasons:

It was nowhere near as nice as others I have ordered from elsewhere
The raspberry sorbet was gloop and inedible
The customer service was appaling, they messed up by not making the fudge correctly, yet did not want to rectify their problem, instead pointing to their non-customer friendly window of opportunity to tell them they can't make fudge properly

⭐⭐⭐⭐⭐ Wedding favours saved – exceptional service

We recently ordered wedding favours from Fudge Kitchen, and what started as a last-minute challenge turned into an absolutely wonderful experience.

Due to timing constraints, our original order had to be cancelled — which we completely understood. However, the team didn’t just leave it there. Jane, Nicola and Harley went above and beyond to see if there was still a way to help us. Their production team specially turned the order around at very short notice and arranged next-day delivery.

The parcel arrived perfectly on time, beautifully presented, and in immaculate condition. I even received a sneak preview before the wedding — and the quality looked fantastic.

What truly stood out was the care, responsiveness and genuine willingness to help. You could feel that this wasn’t just another order; the team really made an effort to make our wedding day special.

On 26 February, we’ll proudly be spreading the “fudge virus” among our Dutch wedding guests — sharing something we genuinely love.

Exceptional product. Exceptional service. Highly recommended.

— Paul Bouma

It’s years since I’ve been to a Fudge Kitchen and was lucky enough to find one in York this weekend. Introduced my husband to the Ambrosia of the Gods and OMG it did not disappoint. We bought creamy coffee, rum and raisin and salted caramel. There isn’t much left - oops
We used to own a sweet shop and if we could have sold this - we’d probably have eaten it before the customers had a chance. It is truly the BEST FUDGE IN THE WORLD ❤️

Great vibes in your bath branch on Saturday the 27th two little words sums this fudge up …….LIQUID GOLD.

This is the real deal fudge. Not that all glucose syrup tourist nonsense. Real slab fudge. Slight crunch on first bite and then melt in the middle when warm.

Far too moorish

This is the best fudge on earth! I grabbed three slices and brought them to Portugal. I let lots of friends try it… and everyone was totally in love.

Best fudge I've ever had. Melts inside your mouth.
Just pure amazing.Highly recommended

The best company to buy your fudge from.
I took my son to the Cambridge shop last September for the fudge experience and it was great! Definitely recommend for any fudge lovers. I crave their fruity fudge’s quite a bit 🤣

I was sent a selection box through Moonpig when I was recovering from an operation. I have to say that I love fudge especially the type the Scots call tablet but this fudge simply took by surprise. It was simply sooo good (I couldn’t even share it lol). Never tasted anything like it and as I said I have bought lots of fudge in my time

I am just wondering what outlets there are near me? I live in Southport UK. If any of company reading this perhaps you could let me know?

Try it guys - it is fabulous

My friend and I visited The Ideal Home show -March and had the experience of Henry serving us!
Witty and happy, made the experience more fun and interesting! Thanks Henry!

Edited due to their response: I did provide all information they have clearly confused me with another customer. I was fobbed off by ‘this happens, use it in brownies etc’ which I’ve seen in response to other poor reviews.

As stated they are relentless in trying to get reviews removed and I have enough factual evidence to keep this review up since it was previously taken down at this companies specific request. Beware.

Be warned Fudge Kitchen went to severe lengths to have my review removed and have not acted in good faith therefore I question the ratio of good v poor reviews for their company on websites.

Fudge Kitchen product/service very poor, one bar was rock solid on the outside and the other so soft it stuck to the knife and even though they encourage you to contact them they will completely waste your time and will not help. I would avoid Fudge Kitchen and if you are anywhere near a Rolys fudge store purchase from there instead. The product is far superior.

Edited due to inadequate and inaccurate response from Fudge Kitchen: this company tried to have the review removed and when they were unsuccessful they then wrote an inaccurate response with inaccurate information. This I believe is why you only see mostly positive reviews as they refuse to take responsibility for product quality issues and then furthermore actively work to have poor reviews for their company removed. I have provided evidence as needed and do not intend to do this over and over again for them via this site so again their response doesn’t apply here.

The Fudge Kitchen was my first stop in Edinburgh. I choose 2 slices of salted caramel & a slice of toffee. Service in the shop was great. Plus, I wasn’t pushed to buy more than I asked for

We were so excited to try the fudge again, we hadn’t had any for 5yrs. Oh what a let down ! The fudge was very soft, almost soft toffee, not fudge. All three slabs were the same. I shared the box with someone & they thought the same as me, fudge was far too soft.

Received as a gift with a card from moon pig. They were awful, a couple tasted weird and they were extremely grainy. Wrote to the company but they said I should take it up with moon pig even though moon pig buys them from Fudge Kitchen, who made and sold them. Unimpressed with customer service and would never recommend their product.

Delicious
Dark chocolate with sea salt, Rum & raisin, Coconut. Bought from Windsor. Great service.
Only problem - I can’t stop eating it!

Lovely little shop and staff are so helpful.brought 3 slices of salted caramel fudge but all have turned to liquid 😔

My wife bought me 2 pieces of fudge, salted caramel and lemon. Neither tasted of there presumed flavour. The lemon was very crystalline in texture and cloying in in aftertaste. The caramel was also tasteless and stale and had a texture of crystalline on the outside and greasy on the inside. As an experience confectioner and a former master baker these faults are a result of poor quality ingredients lack of temperature control, the mixture not being uniformly stirred at the same temperature, and too long a time spent in the cooling phase. Also why the need of invert sugars and glucose when cane or beet sugar is 100% natural. My training required only the use of single cream and,or condensed milk, butter, tates light brown pieces and flavour added just before cooling. Any sugar work including fudge is reliant upon exact temperatures regardless of humidity, weather and surrounding temperature. Thoroughly disgusting and commercial product.