Fulfords Avis 

Fulfords Plymstock are brilliant. The staff were friendly and helpful. Emma the manager went out of her way to help. 5🌟

Had 2 viewings all confirmed via text and email, got completely stood up at the first property with no calls or communication and the number left in emails is an office that is closed until Monday at 9 am (this is a Saturday viewing)

After 20 minutes we left and went to our second viewing on the other side of Exeter, had a confirmation at 12.30 pm to remind us it's all going ahead. We arrived at the agreed time being 2.15 pm and weren't able to view it because of miscommunication between the sellers and fulfords. The agent lied and said they had been trying to call us and tried to blame it on the fact "they must have another number for you" even though we had received text messages that day. Absolutely terrible communication from them and I feel sorry for anyone trying to sell their property using such an incompetent business. Complete time wasters and I expect once again will get bombarded by calls all week in working hours all to be let down by the end of it.

I rented my house out through Fulfords. Initially it was positive as the house was marketed well. Despite paying a management fee, I at times had to manage the house myself, reminding them to carry out repairs, not having emails replied to, and being charged over the odds by a team who were far too cosy to be professional with their contractors. Fulfords lost sight of the fact that they were engaged by me to manage the property, and also lost sight that it was my house.
I instigated an inspection of the house as it was obviously not being cared for (this was evident from the outside). They suggested getting the tenants out, but for the vacation inspection sent a junior member of the team who took no photos and did no comparison with those taken beforehand. Luckily I took photos which were used in the deposit dispute.
Fulfords changed the management fee and brought in new fees which were compulsory until you voice dissatisfaction.
I am now with an agent who charges 3% less per month, with no additional fees, and no fees added to repairs. The new agent keeps me informed and ensures that they are managing the property. I wish I had moved away from Fulfords years ago (sadly their policy financially penalises quite heavily if you want to leave, and they hold the photos of my house with furniture in, which is good for marketing).

So finally got our house keys back after we sacked fulfords. Staff and manger were rude, aggressive, controlling about our keys.
We instructed them not to market our house, manager ignored us, kept it on web pages even after we sacked them. We requested our keys back in writing, verbally and via email. Fulfurds refused to hand back our keys.
We had to fight to get our keys to our own property back. We sacked them after the appalling service, lies and dishonesty from staff. It was a terrible experience for us please avoid them. We now have gone with simply green and the difference in staff, respect, straight forward signing stood out.
Highly recommend Simply Green.

I recently offered on a property with Fulfords Newton Abbot and as I was porting a mortgage, the property being chain free and ready to move at pace was really important to me. I was assured of both, but neither were true. I ended up pulling out of the transaction as I couldn't risk losing my mortgage product. I'm currently out of pocket for the search fees - Fulfords will be hearing more about that.

Jason and Joe, whilst very good with the patter, I didn't find to be honest and straight up about things. Promised the earth and didn't deliver. Once I'd signed on the offer form and agreed to use their expensive solicitors, they didn't want to know. Upon reflection, a bit like buying a used car 20 years ago!

Would never use again and would never recommend to anyone else.

Seem incapable of following instructions. We asked them to let us know when they had arranged viewings for - they didn’t. We told them the property was under offer with another agent and asked them to stop viewings - they didn’t. Have zero faith in them when they can’t follow simple requests and will not deal with them again.

Easy to make viewings and repeat viewing appointments.
Jess very efficient. Whole process swiftly achieved

Jason and his team at St Budeaux Plymouth have been excellent. 7 days after the property went live there were 6 viewings and 4 of those placed offers!! More than delighted.

I dealt with Jason (Manager) at Fulfords, St Budeaux, Plymouth as I wanted to sell my rental property. On our first meeting he assessed the house, was fully armed with facts about the surrounding areas property market and was totally transparent re costs and approximate timings. He was polite professional and clearly highly experienced. I should add at this stage that he had come highly recommended by my sister in law who had previously used his expertise to sell her mother’s house. I was impressed both at the initial meeting and afterwards by his continued diligence. The team there (directed by Jason) worked hard to sell my property which they did in very short time. They continued to assist the purchasers (first time buyers) when they hit snags which I have no doubt greatly reduced the timeline. I cannot recommend this estate agent enough. I will definitely use again. Thankyou to Jason and the team.

We have three flats which we rent through Fulfords, Exeter branch. Recently 2 of the flats became vacant at the same time, and we had a long list of things to go through with the agents. Both Aaron and Josh have worked very hard to answer all our queries, helped with our requests and of course most importantly to find new tenants. We found the contact process with the office very smooth, receiving calls and emails to keep us informed of viewings and updates on cleaning etc. One of the previous tenants had arrears, and Aaron did a great job with chasing them up, liaising with the tenant regarding terms of release from the contract. We found both Aaron and Josh to be very knowledgeable. Also if one of them was away there was a smooth handover between them, meaning we were never having to explain things from the start. They both always knew what was going on. Both are a credit to Fulfords, we know our flats are in good hands.

Absolutely disgraceful discrimination
Must have earnings of £39k to rent!!! Even though we’ve a history of paying the amount of the property for 4 years!!
Just because they can’t say no families or benefits they discriminate in other was absolutely disgusting

We met the estate agent at the property his name was James and was from the Exeter branch. All I can say what an asset he is to your company. He was very knowledgeable about the property and such a charming well presented informative agent, any questions we had he could answer promptly. We didn’t end up taking the property but we said how much we were impressed by the agent James.

Helped me get my property back in August.

Very helpful and the application process was much easier than some i've had in the past( Even with bad credit )

We tried to let our property with Fulfords Dawlish. Unfortunately, they did not answer their phones or return our calls for over a week so we had to change agents. I was very disappointed with the service and would not recommend them.