Furniture Island Avis 

Don’t answer emails or messages my couch is damaged and don’t respond to emails have sent them for over a month now .if I could give zero stars I would for their customer service .it’s shocking there is just no response off them at all .i don’t recommend this company.replying to your response what such liars u are I have all the what’s app all the emails and then try and say u can’t find me on records.be warned do not order from this horrendous place u will be disappointed

There should be a no star review for this company.
I have sent details of the original order and the CCJ to the company.

Still no contact from these people despite a further email to aftersales and my post here. They have taken my money and not delivered my goods. Do not order from this company.

I ordered a new mirror for the back bedroom and unfortunately it arrived with a crack in it. I was quite disappointed but these things do happen. In their defense they did resolve the problem fast and sent a replacement.

Stole my money no sofa, don't answer calls or emails do they even exist

After nearly 2 months tried to deliver but once again not as promised - after agreeing that if it was not delivered by 13:00 it would be cancelled - heard nothing until 16:00 so kept to my word and cancelled.

Found great sofas And was treated really well, great cookies and drinks so thanks. Thanks to the guys who were really friendly and sorting a great price. Thanks Deep and Sal

Jon at the county oak branch was great running through our finance and bed add on options!

Do not buy from this company. I ordered a table which arrived damaged. I did not sign for it and it was sent back. Two months later, after numerous emails and phone calls, I still have not received a replacement or refund.

Ordered the link modular sofa from the Leicester store fiaz was really helpful and knowledgeable and we placed the Order back in May. I am very much so looking forward to receiving the sofa looking at end of sept 2021 or before then. All there furniture is made to order and come from Italy / China so many reviews on here complaining about delays surely you might get a delay as it’s coming from abroad and also due to pandemic issues and we are now been told there is a shortage of lorry drivers.
Overall a good positive experience. Thanks furniture village

Amazing customer service, helped me place my order quickly and without problems

Good looking, easy to use website

Ordering process fine. Now waiting on delivering.

Furniture is a most usable for every person

Totally untrustworthy. Ordered a sofa set with quoted delivery time of 1-2 weeks. Heard nothing for days so emailed for an update. Was told they don’t recognize the order number, so I sent all the details. They told me they couldn’t find the order then a few days later emailed to say it had gone to their ‘junk’ folder. I was promised an update by email within the hour or latest by midday the next day - which didn’t happen. Emailed again to say if they can’t provide firm delivery date to cancel and give a refund. No response. I phoned - this is just a couple of days before the end of the 2 weeks quoted delivery time - to be told ‘I was in the process of emailing you - there’s a problem with your order and I have an alternative to offer you’. He promised the email would be with me in half hour. It didn’t happen. I only got that email after demanding a refund by email and then filing a report with PayPal. The alternative they offered was not leather (which is what I ordered). I immediately replied to reject it and ask again for a refund. Only after PayPal contacted them re my claim did I get my money back. THEY ARE NOT TO BE TRUSTED. If you do decide to order something, take my advice and use PayPal.

EDIT: also WARNING, there seems to be quite a few fake positive reviews on here for them. Have a look at them and the reviewers ‘other’ reviews , you’ll see what I mean.

I was reluctant to buy a sofa on line that I hadn’t seen in person however I am so glad that I purchased my Kylie u shape sofa. It’s amazing. Comfortable and just what I was hoping for. Delivery was quick and the delivery men were very helpful by unpacking it for me. Happy customer.

Delivery driver was very nice! Delivered in 2 days!!!

Amazing service. Got the delivery quicker than any other furniture shop. Would definitely recommend and be using this company for all future needs.