Furniture Factor Avis 

I should have know from the beginning that this company wasn’t a good place and just want your money I had a phone call by the company saying they can see that I’m interested in the Malino cashmere taupe oak effect over head wardrobe and if I wanted to purchase it. They asked if I have any questions and so I said yes I’m looking around at different places and comparing prices as that’s the style I wanted and I liked the slatted doors .

The "slatted" doors are not slatted at all. They are flat doors with black lines alternating with wood effect lines. Unit is also much greyer than seems on photos. Assembly was terrible the instructions were not clear at all I had missing holes for where to place the screws and all the screws were all mixed to together , the handles are cheap as are the hinges. Will have to change for better quality ones The whole wardrobe doesn’t seem to line up properly and the quality seems very cheap for such a premium price tag.

The only good thing I can say about the company is that the man who delivered it was very friendly and also was very helpful on the delivery.

Was worth the trip from Manchester, to view the furniture.
The staff were very helpful
Delivered on time

Delivered in good time, happy with the product

We reported a chip in our order but we are still waiting for a reply.very disappointed.product is is beautiful.bur I am very disappointed with your aftercare.

The over bed unit and frame for the drawers are very well made and assembly was straight forward. The drawers on the other hand are held together with dowels rather than screws and the bottoms of the draws are not held together at all. This is something that can easily be resolved and then the whole package would be more professional.

Good communication throughout process. Good quality product with easy to follow instructions.

Cheap, mass produced rubbish. Drawers were problematic from the start, and have now fallen apart.

Do not waste your money.

Easy to order
Easy to assemble
Delivered at 7-00 am on a Sunday with driver calling only 10 minutes beforehand

Clear availability of items available and specifications.Good delivery options and handling by fed express gave me confidence in an undamaged package being delivered. Installed an happy with the quality and value. Thank you

Some parts were not labelled correctly, so assembly took alot longer than anticipated.

Beautiful thanks 🙏🏼

I received the product quickly but the colour is not what I think. It should be white and grey however the actual product was a little yellowish and grey but it is still ok for me.

The company delivered my unit which arrived with a damaged draw and missing screws. I promptly contacted the company as soon as i was aware of this and it is going to take 2 weeks between contact about the missing items and the delivery of my replacement parts.

The unit feels cheap despite the £700 price tag and i'm not sure how long it will last.

Recently purchased an item from this Company,a part arrived damaged in transit. Phoned re damage and was answered by friendly, helpful staff, who responded promptly and efficiently. Problem solved.Delighted with the service ,delighted with my purchase, wouldn’t hesitate to order again from this company.

Great experienced, love my shoe stand

It took exactly 2 weeks for my wardrobe to be delivered. The packaging of the item was good. The design is nice and looks good from afar, but the wood/boards are of poor quality. Surfaces have marks and chips and are not even. The instructions are not clear; they lack accurate descriptions for pieces. Most of the holes were not drilled, and buying a drill was not something on my list. I had a broken rail, and I emailed Furniture Factor over a week ago and got no response. I hope the wardrobe will last a bit longer.

I loved my piece of furniture but arrived with slight damage. Muddasir from their customer service team has been extremely helpful and has kept me updated via e mail correspondence. I cannot fault his service and the company. I would highly recommend to buy from them.

Everything went smooth from start to finish. The ordering procedure was easy the website is has lots of information and details. Delivery was on time. Very pleased with the quantity and the build instructions were very good. Very pleased with overall experience- recommended

Happy with the service

Having ordered a wardrobe it was delivered swiftly but unfortunately damaged. Muddasir at Furniture Factor sorted out a replacement and arranged for the damaged one to be collected. Thank you so much from one happy customer