I’ve had this chair for over two weeks now, thought I’d properly test it out before leaving a review. I did have an initial issue with the fact a delivery date hadn’t been provided, however after emai... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The recliner is all that it was advertised to be. Delivery was tracked and I knew exactly where my chair was on its journey. James was very helpful with some extra operating instructions for the con... Voir plus
L'entreprise a répondu
I've had the "Chester Leather Electric Recliner Chair with Massage and Heat" a week and loving it. I haven't tried the "Heat" setting but the "Massage" setting sends a soothing vibration up and down t... Voir plus
L'entreprise a répondu
Perfect, just what I needed. It’s confy, great material, easy to use. I am really happy with it. The delivery was really good, I got it in 3 days. The delivery company was amazing, they calltme to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Coordonnées de contact
318 Melton Road, LE4 7SL, Leicester, Royaume-Uni
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic chair
Fantastic chair, better than photo and extremely comfortable as well as stunning to look at in terms of design. Very Happy with this chair and would purchase a 2nd one.
16 mars 2026
Réponse de FurnitureOnline.co.uk
Hi Love
Thank you so much for your wonderful feedback. We’re delighted to hear that the chair exceeded your expectations and that you’re pleased with both the comfort and design. It’s great to know you’re considering purchasing a second one as well. We truly appreciate your support and hope you continue to enjoy your chair.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi R L
Thank you for your kind feedback. We’re really pleased to hear you were happy with the service. We truly appreciate your support and hope to assist you again in the future.
Kind regards,
Furniture Online
Recliner/ Raiser Chairs
These Riser/Recliner Chairs have been the best thing we have ever bought. They are very comfortable, and they are really good getting out of the chair with ease. Cannot recommend these chairs enough. Thank you!
23 mars 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Stella
Thank you very much for your wonderful review.
We’re absolutely delighted to hear that the riser recliner chairs have made such a positive difference and that you’re finding them both comfortable and helpful for getting up with ease. That is exactly what they are designed for, so it’s great to know they are working so well for you.
We truly appreciate your recommendation and kind words. Thank you again for your support, and please don’t hesitate to get in touch if you ever need any assistance in the future.
Kind regards,
Furniture Online
Great company really pleased with my…
Great company really pleased with my purchase of a reclining chair. It was as advertised and the price was very reasonable. Would definitely recommend and use them again.
16 mars 2026
Réponse de FurnitureOnline.co.uk
Hi Carole
Thank you very much for your fantastic review!
We’re so pleased to hear that you’re happy with your reclining chair and that it met your expectations in both quality and value. It’s especially great to know you would recommend us and choose to shop with us again—that really means a lot.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Furniture Online
The riser recliner is better than…
The riser recliner is better than expected, very comfortable. Delivered when said,
16 mars 2026
Réponse de FurnitureOnline.co.uk
Hi Jackie
Thank you so much for your wonderful review!
We’re delighted to hear that the riser recliner exceeded your expectations and that you’re finding it very comfortable. It’s also great to know that the delivery went as planned.
We truly appreciate your feedback and hope you continue to enjoy your chair. If you ever need any assistance, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Eileen
Thank you so much for your continued support and for your kind words!
We’re absolutely delighted to hear that you’ve once again had a first-class experience with us. It truly means a lot to have your trust, and we look forward to serving you again in the future.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Norman
Thank you very much for your lovely review! We’re so pleased to hear that you’re happy with both the quality of the item and the price you paid.
Your feedback means a lot to us, and we hope you continue to enjoy your purchase. If you ever need any assistance, we’re always here to help.
Kind regards,
Furniture Online
Very happy with my chair thank you
2 mars 2026
Réponse de FurnitureOnline.co.uk
Hi Lynda
Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your chair.
We truly appreciate your support and hope you continue to enjoy it. If you ever need any assistance, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Mark
Thank you so much for your kind review!
We’re really pleased to hear that you were happy with both the prompt delivery and the assembly service. It’s great to know everything went smoothly for you.
We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
Furniture Online
I really like the chair and colour
I really like the chair and colour, I thought it was a bit higher but that's my fault
11 mars 2026
Réponse de FurnitureOnline.co.uk
Hi Hazel
Thank you for your lovely feedback! We’re so glad to hear that you’re happy with the chair and its colour. We appreciate your understanding regarding the height, and if there’s ever anything we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Tracey
Thank you for your kind feedback! We’re really pleased to hear you were happy with the communication and fast delivery. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Furniture Online
I recently ordered a two seater sofa…
I recently ordered a two seater sofa bed when it arrived I could see it must be in a flat pack form , I was not aware of this and the sales advert doesn’t say you will need to assemble this sofa? and to handle it two people are required, however every when assembled it is of good and strong and good quality, but disappointed I was not made aware prior to buying , the delivery guys were helpful putting it into the room required
18 mars 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Dennis
Thank you for your review and for sharing your experience with us.
We’re really pleased to hear that you’re happy with the quality and sturdiness of the sofa bed, and that the delivery team were helpful in placing it in your room of choice.
We’re sorry for any disappointment caused regarding the assembly. Our sofa beds are delivered in sections to ensure safe transport and to allow access through doorways and tighter spaces. At present, we do not offer an assembly service for these items, and we appreciate your feedback as it highlights how we can make this clearer for our customers prior to purchase.
Thank you again for your valuable feedback, and if there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
James is a star!
James was amazing throughout the whole experience and guided me through how to order my sofa online! Excellent customer service and looking forward to receiving my new sofa! Totally recommend James and furniture online!
20 mars 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Reeta
Thank you so much for your kind words and wonderful feedback!
We’re delighted to hear that James was able to guide you through the ordering process and make your experience a smooth one. Providing clear and supportive service is something we always strive for, so it’s great to know this came across.
We truly appreciate your recommendation and hope you love your new sofa when it arrives!
If there’s anything else we can assist you with in the meantime, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Bought 2 dining room chairs for this…
Bought 2 dining room chairs for this company last November (2024). One chair now has a rip in it and is obviously made from poor, cheap material. I got in touch with them and they wouldn't do anything about it saying that it was out of its years warranty. Very disappointed as they were not cheap chairs.
Edit: the chairs were bought in 2014
17 mars 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Kate
Thank you for your review, and we’re very sorry to hear about the issue with your chair.
If your order was purchased in November 2025, it would still be within the warranty period, and we would absolutely be able to assist you with a replacement. We sincerely apologise if you were previously advised otherwise, as this is not the level of service we aim to provide.
Unfortunately, your review does not include your order details, so we’ve been unable to locate your purchase. Could you please email us at sales@furnitureonline.co.uk with a photo of the fault, using your order number as the subject line? Once we have this, we’ll be more than happy to review the issue and arrange a suitable resolution for you.
We always strive to support our customers and stand by the quality of our products, and we’d really appreciate the opportunity to put this right for you.
Kind regards,
Furniture Online
Very satisfied with my purchase
I took a long time researching for the right recliner chair for me and found the Chester Riser Recliner at Furniture Online. The delivery time was quick and I was kept informed all through the process. The chair is everything I had wished for and I have already recommended this company to my friends
4 mars 2026
Réponse de FurnitureOnline.co.uk
Hi Patricia
Thank you for your wonderful review!
We’re delighted to hear that after taking the time to research, you found the right recliner with the Chester Riser Recliner. It’s great to know that the delivery was quick and that you felt well-informed throughout the process. Most importantly, we’re so pleased that the chair has met your expectations.
Thank you as well for recommending us to your friends — it truly means a lot to our team. We really appreciate your support and hope you continue to enjoy your chair for many years to come.
Kind regards,
Furniture Online
Two seater settie
i was given plenty of notice of when it was going to be delivered, it was very comfortable,and fitted into the gap perfectly
19 février 2026
Réponse de FurnitureOnline.co.uk
Hi
Thank you for your wonderful review!
We’re delighted to hear that you received plenty of notice ahead of your delivery and that the item fits perfectly in your space. It’s also great to know that you’re finding it comfortable, which is exactly what we hope our customers experience with their purchase.
We truly appreciate you taking the time to share your feedback and hope you continue to enjoy your furniture. If there is ever anything we can assist you with, please do not hesitate to get in touch.
Kind regards,
Furniture Online
I had fantastic customer service from…
I had fantastic customer service from James !
14 mars 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Gee
Thank you for your wonderful review!
We’re delighted to hear that you had a fantastic experience with James. Providing helpful and reliable customer service is something we take great pride in, and it’s always lovely to hear when our team has made a positive difference.
We truly appreciate your support and hope you enjoy your purchase. If there is ever anything else we can assist you with, please do not hesitate to get in touch.
Kind regards,
Furniture Online
You to ket customers know that you have…
You to ket customers know that you have to put the chair together.
11 mars 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Dexter
Thank you for your feedback. We’re very sorry to hear that your experience has led to this review, and we completely understand how frustrating it can be if something does not meet expectations.
For transparency, all relevant information regarding delivery and assembly requirements is provided on the product page of our website to help customers make an informed purchase. This includes details confirming that the chair requires assembly upon delivery.
We would also like to mention that this review appears to have been submitted organically rather than through a verified purchase with us. If you would like us to look into this further or clarify any details, please feel free to contact our team at sales@furnitureonline.co.uk, and we would be more than happy to check this for you and assist where possible.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi
Thank you for your 5-star review! We're delighted to hear that you were happy with the service. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Furniture Online
Nice slimline dual motor reclining chair perfect for smaller spaces and smaller adults.
Very well described and my elderly mother loves it. Its the perfect size for her small flat and her too.
Only 4 stars not 5 as it didn't arrive in 3-5 days as advertised, but came on the 7th.
Would have no hesitation in ordering from the supplier again.
3 mars 2026
Réponse de FurnitureOnline.co.uk
Hi Frank
Thank you for your lovely review. We’re so pleased to hear that the chair is a perfect fit for your mother and her flat, and that she is enjoying it. We do apologise that the delivery took a little longer than expected on this occasion, but we truly appreciate your understanding. Thank you as well for your kind words about ordering from us again — it really means a lot to our team.
Kind regards,
Furniture Online
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.