I contacted furnitureonline.co.uk initially via email and then on the phone. I had some questions regarding the dimensions of the Hudson sofa bed range. I dealt with James. He was extremely helpful a... Voir plus
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Lisez les avis des autres
I recently purchased two recliners from Furniture Online. Long story short, I wasn't satisfied with the chairs; however, due to circumstances, I had to delay the return. I contacted customer service... Voir plus
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I recently took delivery of the Caesar reclining chair and the whole service was excellent from ordering to delivery. I assembled it myself which was very easy. The chair does everything I wanted and... Voir plus
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Bed is great quality but let down by the delivery service , When I ordered gave a date of a few days hence why I ordered , after ten days of hearing nothing and three phone calls later I had a d... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Coordonnées de contact
318 Melton Road, LE4 7SL, Leicester, Royaume-Uni
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excellent
6 k avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very considerate service
FOL offered a replacement chair due to a fault with the first one.
James arranged for the old one to be collected and the driver to package and label it return, as the disabled gentleman who had bought it could not manage this himself. This level of service was very much appreciated.
10 août 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Carol
Thank you so much for your fantastic 5-star review! I'm glad to hear we were able to resolve the issues with a satisfactory level of service!
It’s great to know you had such a positive experience, and we really appreciate you taking the time to share your feedback.
Thank you for choosing us!
Kind regards,
Furniture Online
delivery was the day after I ordered
delivery was the day after I ordered a 2 seater sofa, cant fault them
6 août 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi David
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your 2-seater sofa was delivered the very next day and that everything went smoothly.
It’s great to know you had such a positive experience, and we really appreciate you taking the time to share your feedback. We hope you’re enjoying your new sofa!
Thank you for choosing us!
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi J Jackson
Thank you for your 5-star review! We’re delighted to hear that you found the ordering process straightforward and that your delivery went smoothly. We really appreciate your feedback and are pleased we could make your experience an easy and hassle-free one.
Thank you for choosing us, and we hope you enjoy your new furniture!
Kind regards,
Furniture Online
Great recliner looks good and is very…
Great recliner looks good and is very comfortable well made the massage bit works well as I’ve never had one before I haven’t tried the heat part as it’s hot in the house at the moment thank you very much much next will be the sofa to match
6 août 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Mr Fossey
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re enjoying your new recliner and that you’ve found it comfortable, stylish and well-made. It’s wonderful to hear that you’re also enjoying the massage function! We completely understand saving the heat function for a cooler day.
We really appreciate your kind words and are thrilled to hear that you’re considering the matching sofa as your next purchase. We look forward to helping you complete the set!
Thank you again for choosing us, and we hope you continue to enjoy your recliner!
Kind regards,
Furniture Online
James was very helpful and made the…
James was very helpful and made the tranasction very easy good member off teal at online furnishings thanking james again for all his help thank you
7 août 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Charles
Thank you for your fantastic 5-star review!
We're delighted to hear that James provided such helpful service and made the purchasing process smooth and straightforward for you. We'll be sure to pass your kind comments on to him, as we're certain he'll appreciate the recognition.
Thank you for choosing Furniture Online. We truly value your support and hope you enjoy your new furniture for many years to come!
Kind regards,
Furniture Online
Fantastic choice
Fantastic choice. Great delivery. Nice price and granddaughters love them
27 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi Mrs Carolyn
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with the selection, pricing, and delivery service. Best of all, it's fantastic to know that your granddaughters love their new furniture—that's the greatest compliment we could receive!
Thank you for choosing Furniture Online. We hope your family enjoys your purchase for many years to come.
Kind regards,
Furniture Online
A slight issue with a indentation of…
A slight issue with a indentation of the right side arm.
13 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi Kenneth
Thank you for taking the time to leave us a review.
We're pleased to hear you're happy overall, although we're sorry to learn about the indentation on the right-hand arm of your furniture. We'd like the opportunity to look into this for you.
At your convenience, please email a few clear photos of the affected area, along with your order number, to sales@furnitureonline.co.uk, and our Customer Service team will be happy to investigate and assist you as quickly as possible.
We appreciate your feedback and hope to resolve this for you soon.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Deborah
Thank you for your 5-star review!
We're delighted to hear that you're finding your furniture very comfortable. Your kind feedback means a great deal to us, and we're so pleased you're happy with your purchase.
Thank you for choosing Furniture Online. We hope you enjoy your new furniture for many years to come!
Kind regards,
Furniture Online
Althorpe Armchairs
I found Furniture Online to be really efficient and straightforward to order from. My 2 armchairs were with me within 10 days. It took me a little time to put them together as I was on my own, they were quite heavy. But I managed it and they look amazing in my living room. I had problem with one of the chairs, a small screw was sticking out on the recliner part and dug in my leg. I reported this and within the day a new one was ordered. The faulty one was taken away by the delivery drivers who brought the replacement chair. Very happy with my purchase and the customer service provided. I would definitely order from Furniture Online again.
11 juin 2026
Réponse de FurnitureOnline.co.uk
Hi Angela
Thank you so much for taking the time to leave such a wonderful 5-star review! We're delighted to hear that you found ordering with Furniture Online simple and efficient, and that you're pleased with how your armchairs look in your living room.
We're sorry that one of the chairs had a fault, but we're pleased we were able to resolve the issue quickly by arranging a replacement. Providing prompt, hassle-free customer service is something we take great pride in, so it's fantastic to know this made a positive difference to your experience.
Thank you again for your kind words and for choosing Furniture Online. We truly appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
Furniture Online
Very competitive prices
Very competitive prices, good quality furniture, backed up by good service and support
9 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi Mrs Kushal
Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our furniture to be of great quality at competitive prices, and that our service and support met your expectations. Providing excellent products alongside helpful customer service is what we strive for, so it's wonderful to know we delivered. We truly appreciate your feedback and hope you enjoy your furniture for many years to come!
Kind regards,
Furniture Online
James was superb and resolved the…
James was superb and resolved the delivery enquiry efficiently.
5 août 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi NP
Thank you for your wonderful 5-star review! We're delighted to hear that James was able to assist with your delivery enquiry and resolve everything efficiently. We'll be sure to pass along your kind words to him—they'll mean a great deal. We truly appreciate your support and hope you enjoy your purchase. If there's ever anything else we can help with, please don't hesitate to get in touch.
Kind regards,
Furniture Online
Nice Armchairs, good value
The chairs were delivered very promptly and the guys set them up exactly where I wanted them. They look good and sturdy, are comfortable and supportive. Really good value and pleased with our purchase
29 juillet 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Lee
Thank you for your wonderful 5-star review! We're delighted to hear that your chairs were delivered promptly and that our delivery team set them up exactly where you wanted them.
It's great to know you're pleased with their appearance, comfort, and support, and that you feel they offer excellent value for money. We hope you enjoy your new chairs for many years to come, and we truly appreciate your support.
Thank you for choosing Furniture Online!
Kind regards,
Furniture Online
I ordered this for my elderly mum gave…
I ordered this for my elderly mum gave them the address to which they went to the wrong flat/address both flats have totally different name’s. And if it wasn’t for my mum going down the lift and waiting outside the delivery wouldn’t have happened. And on top of that unfortunately the language barrier was a problem
24 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi Mr Graham
Thank you for taking the time to share your feedback. We are very sorry to hear that the delivery did not go as expected, particularly as the order was for your elderly mum.
We sincerely apologise for the confusion with the delivery location and understand how concerning this must have been. We also regret that communication during the delivery was difficult due to the language barrier, and we're sorry for any additional frustration this caused.
Your comments have been noted and will be shared with our delivery partner so they can review what happened and help improve their service. We appreciate you bringing this to our attention and apologise again for the inconvenience caused.
Kind regards,
Furniture Online
Delivery disappointment
Unfortunately I have no idea what the product is like, as the delivery didn’t arrive.. waited about all day after changing my plans, then 45 mins before the delivery promised end time, it got cancelled…😡😡
3 août 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Jim
Thank you for taking the time to leave your feedback. We're very sorry to hear that your delivery was cancelled at such short notice, especially after you had rearranged your plans and waited in all day. We completely understand how disappointing and frustrating this must have been.
As your review has come through anonymously, we're unable to identify your order and investigate what happened. Could you please contact us by email at sales@furnitureonline.co.uk -with your order number so we can look into this for you and work towards a resolution?
We sincerely apologise for the inconvenience caused and hope to hear from you soon.
Kind regards,
Furniture Online
I had made an inquiry call and spoke…
I had made an inquiry call and spoke with James who attended very well to my request, was pleased with the service
3 août 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Mrs Bunmi
Thank you for taking the time to leave us your feedback. We're delighted to hear that you were pleased with the service you received and that James was able to assist you with your enquiry in a helpful and professional manner.
We'll be sure to pass your kind comments on to James, who I'm sure will appreciate the recognition. Thank you again for choosing us, and we hope to have the opportunity to assist you again in the future.
Kind regards,
Furniture Online
Beautiful Antique Gold, Tewin Bed.
Very happy with the bed ordered. Gorgeous style, and perfect dimensions -for my space. On contacting customer care, within the process, I found them helpful, professional and efficient. The delivery was prompt and smooth also. Thank you 😊
22 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi
Thank you so much for your wonderful 5-star review! We're delighted to hear that you're so happy with your new bed and that it's the perfect fit for your space. It's great to know that you love the style as well.
We're also pleased that our customer care team was able to provide helpful, professional, and efficient service throughout your purchase, and that your delivery was prompt and hassle-free.
Your kind words and support mean a great deal to us. Thank you for choosing us, and we hope you enjoy your new bed for many years to come!
Kind regards,
Furniture Online
Replacement swivel chair
First chair received was damaged/marked badly but hav since received a replacement swivel chair which is good.
6 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi Mrs Christine
Thank you for taking the time to leave us a review. We're sorry that the first chair you received arrived damaged and marked, and we apologise for the inconvenience this caused.
We're pleased to hear that your replacement swivel chair has arrived and that you're happy with it. We appreciate your patience and understanding while we worked to resolve the issue.
Thank you again for your feedback and for giving us the opportunity to put things right. We hope you enjoy your new chair, and if there's anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Mr Graham
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you received the level of service you expected from us.
Providing reliable products and excellent customer service is always our priority, so it's wonderful to know we met your expectations. We truly appreciate your support and hope to be of service to you again in the future. Enjoy your new furniture!
Kind regards,
Furniture Online
My chair arrived on time but felt it…
My chair arrived on time but felt it could have been taken out off the box for me as I am older also found it very hard work took me lot of time.
7 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi Janice
Thank you very much for taking the time to share your feedback. We're pleased to hear that your chair arrived on time, but we're truly sorry to learn that unpacking and assembling it was such a difficult experience, especially as we understand this can be particularly challenging.
We completely appreciate your comments. We do offer an optional Room of Choice with Assembly service at checkout, where our delivery team will bring the item into your chosen room, assemble it, and remove all of the packaging for you. Unfortunately, this service was not selected when the order was placed, so our courier followed the delivery instructions they received.
We sincerely apologise for the inconvenience and disappointment this caused. We understand that this would have made the experience far easier, and we're sorry that we were unable to provide that additional assistance on this occasion.
Thank you again for your valuable feedback. We genuinely appreciate you bringing this to our attention, and we hope you're now able to enjoy your new chair. If there is anything we can assist you with, please don't hesitate to get in touch.
Kind regards,
Furniture Online
Great chairs at an excellent price
Ordering was easy .the chairs I ordered arrived just 4 days after I placed the order.i was kept in the loop right up to delivery and they rang on the day to give me a time slot. When the were delivered the guys brought them in ,unpacked and put them together and tested them to make sure they work. I did pay extra for this service but it was worth it as they put them up a lot quicker than i could have.As for the chairs themselves they are really well made beautifully soft fabric and so comfy I could sleep on them .excellent value
1 août 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Michelle
Thanks so much for your fantastic 5-star review! We're delighted to hear that ordering was straightforward and that your chairs arrived quickly. It's great to know our team kept you updated throughout the delivery process and that the delivery crew provided a professional assembly service, ensuring everything was set up and working perfectly.
We're especially pleased that you're happy with the quality, comfort, and value of your new chairs. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy many relaxing moments in your new chairs!
Kind regards,
Furniture Online
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