I thought I had an issue with my new Lapbook and the support Team were incredibly diligent and helpful. Guiding me step by step until I had my issue resolved! Great and very patient support thanks t... Voir plus
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Lisez les avis des autres
I really love this computer. Super easy to set up, really easy to navigate. Love that it doesn’t have a ginormous deck that I have to worry about finding a place for. The computer itself is really pre... Voir plus
L'entreprise a répondu
Ordered online but when recieved I struggled with the setup due to the program “OneDrive”. After deleting the program and unsynching and deleting files not needed, I finally got it operating for my d... Voir plus
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I have had my new Laptop from Fusion5store.com for a few months now and I couldn't be more happy. The laptop has been excellent from day one, but I did have a couple of problems caused by myself,... Voir plus
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À propos de l'entreprise
À propos de Fusion5
Écrit par l'entreprise
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Coordonnées de contact
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Royaume-Uni
- eve@fusion5store.com
- fusion5store.com
4,5
Excellent
482 avis
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Inadequacy
Where shall I start 1) the computer mains lead you sent did not work. 2) You forgot to pay postage so I ended up paying for the delivery of something that was useless.
Dpo you need any more?
30 juin 2026
Réponse de Fusion5
Dear Des,
Thank you for taking the time to share your feedback.
We're very sorry to hear about the issues you've experienced with the charger, as well as the inconvenience caused by the delivery charge. We completely understand your frustration, and we appreciate you bringing this to our attention.
The experience you've described is not reflective of the level of service we aim to provide, and we would like the opportunity to resolve this for you as quickly as possible.
Regarding the postage concern, please rest assured that all of our parcels are sent using a Royal Mail service (Tracked 24/48) so we will be able to raise this matter with Royal Mail directly to investigate this charge further for you.
Could you also please confirm that the replacement charger is connected to the correct charging port? The ports can appear similar on our laptops, but the headphone port is located on the right-hand side of the laptop, while the charging port is positioned at the top left-hand side.
Please contact us directly at eve@fusion5store.com and our support team will be happy to advise on the next steps and ensure we get this resolved for you promptly.
Thank you for your patience, and we look forward to assisting you further
— Team Fusion5
superb customer sevice
my purchase was from Amazon a Fusion5 Model name FWIN232 HELIOS12 Memory storage capacity 512 GB Screen size 12 Inches.
there was a problem with the tablet , so i contacted the customer service team, and they went above and beyond to help me try to resolve the problem, they replaced my Tablet , and everything was fine. i can't recommend them highly enough for how they supported and helped me
28 juin 2026
Avis spontané
Réponse de Fusion5
Dear Andrew,
Thank you for taking the time to share your experience.
We're delighted to hear that our Customer Support team was able to assist you and provide a positive resolution. While we're sorry that you initially experienced an issue with your Fusion5 HELIOS12 tablet, we're pleased that we could help troubleshoot the problem and arrange a replacement to get you back up and running.
Providing reliable products and going the extra mile to support our customers is something we take great pride in. Your kind words regarding our team's communication and assistance mean a great deal to everyone here at Fusion5.
Thank you for choosing Fusion5 and for your recommendation. We truly appreciate your support and hope you continue to enjoy your HELIOS12 tablet for many years to come
— Team Fusion5
Need a new charger for my tablet
Need a new charger for my tablet, they where very helpful in finding the right one.
Thanks
22 juin 2026
Réponse de Fusion5
Dear Kent,
Thank you for your feedback.
We're pleased to hear that our team was able to assist you in finding the correct charger for your Fusion5 tablet. Ensuring our customers receive the right accessories and support for their devices is something we always aim to provide.
Thank you for choosing Fusion5, and we appreciate you taking the time to share your experience. We hope you continue to enjoy your tablet
— Team Fusion5
Takes forever to load a program
Don't seem as fast as I figured it would be. And the volume aint loud at all.
28 juin 2026
Réponse de Fusion5
Dear Caley,
Thank you for taking the time to share your feedback.
We're sorry to hear that the performance and speaker volume of your Fusion5 device have not fully met your expectations. We understand that having a device that feels responsive and provides clear audio is important for everyday use.
Our Support Team would be happy to assist and help ensure your device is performing as expected. If you need any guidance with optimising performance or adjusting your audio settings, please feel free to contact us at eve@fusion5store.com and our team will be happy to help.
Thank you for choosing Fusion5 and for sharing your feedback. We appreciate the opportunity to support you and improve your experience.
— Team Fusion5
Work with Excel VBA Macros on site…
The Fusion tablet has been excellent onsite and in particular running it with VBA code in EXCEL that automatically created new worksheets when inspection issues are identified. It is fast and functions just like a touch window desktop PC. Well worth the investment
18 juin 2026
Avis spontané
Réponse de Fusion5
Dear Dermot,
Thank you for taking the time to share your experience.
We're delighted to hear that your Fusion5 tablet has been performing excellently in an onsite environment and that it has been a great fit for your workflow. It's fantastic to know that the tablet is handling your Excel VBA applications smoothly and providing the performance and functionality you need from a touch-enabled Windows PC.
Delivering reliable, versatile devices that support professional and everyday use cases is something we strive for, so we're pleased to hear your investment has been worthwhile.
Thank you again for choosing Fusion5 and for sharing your feedback. We hope your tablet continues to support your work successfully, and our team is always here if you need assistance.
— Team Fusion5
ordered wrong charger
Wong orderAlthough I originally ordered wrong charger it proved very essy and quick yo exchange for correct one
16 juin 2026
Réponse de Fusion5
Dear Bill,
Thank you for sharing your experience.
We're pleased to hear that, although the incorrect charger was initially ordered, the exchange process was quick and straightforward. We always aim to make resolving issues as simple and hassle-free as possible for our customers.
Thank you for choosing Fusion5 and for your kind feedback. We appreciate your support and hope you continue to enjoy
— Team Fusion5
Easy ordering
Easy ordering. Ordered machine on Saturday and it arrived Tuesday a.m. Great Service.
Nice machine, but the instruction book is rubbish and assumes knowledge. I doubt anyone not used to computers and buying for the first time would have a clue how to go about setting it up. Spoiling the machine for a little bit of paper.
20 juin 2026
Réponse de Fusion5
Dear Graham,
Thank you for taking the time to share your feedback.
We're delighted to hear that you had a smooth ordering experience and that your machine arrived quickly. We also appreciate your honest feedback regarding the instruction manual. We understand that clear, easy-to-follow setup guidance is especially important for customers who may be purchasing their first computer or are less familiar with technology. Your comments have been shared with our team, as we're always looking for ways to improve the overall customer experience.
Thank you again for choosing Fusion5 and for highlighting both what went well and where we can do better. We hope you continue to enjoy your laptop, and our support team is always available should you need any assistance
— Team Fusion5
Absolutely billiant product support from Fusion5
We purchased our Fusion5 laptop in December 2025 (via Amazon) We had a couple of initial set up issues that were very quickly sorted out by emails to their customer services offering not only help to resolve the issues but also other suggestions to improve the operation of the laptop.
Then in June 2026 we inadvertantly clicked on a 'spam' link about the security of the laptop, this resulted in us not being able to get onto the internet at all. Fusion5 customer services gave us a number of detailed steps by email to follow to resolve the issue. When this did not work they arranged for us to return the laptop to them (free of charge) they sorted out the issue (our browsers internal DNS configuarations had been modified by malicious code from the compromised website) they restored the settings to a secure default state & returned the laptop to us within a week (again free of charge) with no charge for the work that they had carried out.
We would highly recommend Fusion5 & would not hesitate to purchase additional products from this company.
26 juin 2026
Avis spontané
Réponse de Fusion5
Dear Terry,
Thank you so much for taking the time to share your feedback.
We're delighted to hear that you've had such a positive experience with both your Fusion5 laptop and our Customer Support team. While we're sorry you encountered some initial setup questions and later experienced issues following the compromised website, we're pleased our team was able to provide guidance, support, and a resolution throughout each stage.
Providing helpful, responsive support is extremely important to us, and we're glad our troubleshooting advice, return process, and repair service helped get your laptop back up and running quickly. We also appreciate your kind comments regarding the communication and assistance provided by our team.
Your recommendation means a great deal to us, and we're truly grateful for your trust in Fusion5. We look forward to supporting you again should you decide to purchase additional products in the future.
Thank you once again for choosing us
— Team Fusion5
My laptop developed faults after 3…
My laptop developed faults after 3 months I contacted fusion with details. They replied very quickly and tried their best to rectify the faults with software updates but didn't work so they gave me a free return and they replaced it very quickly comunication was great as well realy pleased
25 juin 2026
Avis spontané
Réponse de Fusion5
Dear Steven,
Thank you for taking the time to share your experience.
We're sorry to hear that you had problems with your laptop, but we're pleased our Support Team was able to assist and work with you to find a resolution. While we always aim to provide reliable products from the start, we understand that issues can occasionally occur, and we're committed to making the support process as smooth and straightforward as possible.
We're delighted to hear that the troubleshooting assistance, free return process, replacement, and communication from our team met your expectations. Providing responsive support and keeping our customers informed throughout the process is something we take great pride in.
Thank you for your patience and for choosing Fusion5. We hope you continue to enjoy your replacement laptop, and our team is always here if you need any further assistance
— Team Fusion5
Great customer experience!
You can tell they have pride in their products. Great experience for the customers!
17 juin 2026
Avis spontané
Réponse de Fusion5
Dear Hannah,
Thank you so much for your feedback.
We're delighted to hear that you had such a positive experience. Our team takes great pride in creating reliable products and providing a customer experience that reflects the care and attention we put into everything we do.
Your kind words mean a great deal to us and reinforce our commitment to delivering quality technology backed by excellent support.
Thank you for choosing Fusion5, and we truly appreciate your support
— Team Fusion5
Purchased a new wireless desktop…
Purchased a new wireless desktop computer, very easy to set up. Purchased in February, however the keyboard suffered some kind of issue with the numbers lock.
Contacted the company a week ago, to see if they could assist. Received excellent service, in less than a week, new keyboard and mouse arrived.
Never had service like that before from a company.
13 juin 2026
Avis spontané
Réponse de Fusion5
Dear Gillian,
Thank you so much for taking the time to share your experience.
We're delighted to hear that your wireless desktop was quick and easy to set up, and that our Customer Support team was able to resolve the keyboard issue promptly for you. While we're sorry you experienced a problem with the Num Lock function, we're pleased we could get a replacement keyboard and mouse to you within the week.
Your kind words about the service you received truly mean a lot to us. Providing responsive, hassle-free support is something we take great pride in, and it's wonderful to know we've exceeded your expectations.
Thank you for choosing Fusion5. We hope you continue to enjoy your desktop, and if you ever need any assistance in the future, our team will always be happy to help
— Team Fusion5
I've been really happy with this laptop…
I've been really happy with this laptop so far. It was easy to set up, runs smoothly, and handles everything I need it for without any issues. The battery life is solid, and the screen looks great. For the price, it's been a great purchase and I'd definitely recommend it to anyone looking for a reliable laptop.
1 juin 2026
Avis spontané
Réponse de Fusion5
Dear Kate,
Thank you so much for your feedback.
We're thrilled to hear that you're enjoying your Fusion5 laptop and that it's delivering the performance, battery life, and ease of use you were looking for. Knowing that it has been quick to set up, runs smoothly, and offers great value for money is exactly the experience we aim to provide.
Your recommendation means a great deal to us, and we're grateful you chose Fusion5. Feedback like yours motivates our team to continue designing products that combine performance, reliability, and affordability.
Thank you once again for your support. We hope you continue to enjoy your laptop for many years to come, and if you ever need any assistance, our Customer Support team is always here to help.
— Team Fusion5
Réponse de Fusion5
Dear Bobbie,
Thank you so much for your feedback.
We're thrilled to hear that you love your Fusion5 device and that you've had such a positive experience with our Customer Support team. Providing reliable products alongside friendly, responsive support is something we’re incredibly proud of.
Your kind words and support mean a great deal to our team. Thank you for choosing Fusion5, and we hope you continue to enjoy your device for many years to come
— Team Fusion5
Simple buying process
1 juin 2026
Réponse de Fusion5
Dear Craig,
Thank you for your feedback.
We're pleased to hear that you found purchasing from our Fusion5 Store simple and straightforward. We aim to make purchasing as smooth and hassle-free as possible, from placing your order through to receiving your product.
We appreciate you choosing Fusion5 and taking the time to share your experience. We hope you continue to enjoy your device for many years to come.
— Team Fusion5
Excellent Product
Easy ordering process, quick fulfillment, received product exactly as described on their website. Great prouct and value.
28 mai 2026
Réponse de Fusion5
Dear Richard,
Thank you for your feedback.
We're delighted to hear that you had a smooth experience from ordering through to delivery, and that your Fusion5 product arrived exactly as described.
Providing a straightforward purchasing experience, fast fulfilment, and great value products is something our team is always working to achieve. We're pleased to know that your purchase met your expectations.
Thank you for choosing Fusion5 and for taking the time to share your experience. We hope you continue to enjoy your device for many years to come
— Team Fusion5
My laptop arrived pretty quick in…
My laptop arrived pretty quick in perfect condition and it’s pretty much everything I was after for a pretty cheap price. Smooth running, windows software, light to carry around… not much more you can ask for!
- Josef
29 mai 2026
Avis spontané
Réponse de Fusion5
Dear Josef,
Thank you for your feedback!
We're delighted to hear that your Fusion5 laptop arrived quickly and in perfect condition. It's great to know that it has provided everything you were looking for, from smooth performance and Windows functionality to a lightweight design that’s easy to take with you.
Providing reliable, affordable technology without compromising on quality is something we strive for, so we're thrilled that you're happy with your purchase.
Thank you for choosing Fusion5 and for sharing your experience. We hope you continue to enjoy your laptop for years to come
— Team Fusion5
I purchased this laptop for the family…
I purchased this laptop for the family to use. It has worked really well for my kids, and they comment on how fast it is between apps and the occasional computer games. I'm happy with the quality, lightweight design, and overall functionality of the laptop.
28 mai 2026
Avis spontané
Réponse de Fusion5
Dear Janessa,
Thank you for taking the time to share your experience.
We're delighted to hear that your Fusion5 laptop has been a great fit for your family and that it has been performing well for your children. It's wonderful to know they are enjoying the smooth performance between apps and even some light gaming.
We’re also pleased that you’re happy with the laptop’s quality, lightweight design, and overall functionality. Creating reliable, practical devices that offer great value for everyday use is something we’re passionate about.
Thank you for choosing Fusion5 and for sharing your feedback. We hope your family continues to enjoy the laptop, and our team is always here if you need assistance
— Team Fusion5
Réponse de Fusion5
Dear Nia,
Thank you for your feedback!
We're thrilled to hear that you're enjoying your Fusion5 device and that you’re impressed with the quality, smooth performance, and display. Delivering a reliable experience with excellent value is something our team is always working towards.
We truly appreciate you taking the time to share your experience and thank you for choosing Fusion5. We hope you continue to enjoy your device for many years to come
— Team Fusion5
Réponse de Fusion5
Dear Mr Martin,
Thank you for your feedback.
We're delighted to hear that you’re happy with your Fusion5 product and that it offered the quality and value you were looking for. We also appreciate your kind comments regarding the quick delivery.
Providing reliable products at competitive prices, alongside a smooth customer experience from purchase through to delivery, is something our team works hard to achieve.
Thank you for choosing Fusion5, and we hope you continue to enjoy your new device for many years to come
— Team Fusion5
I bought this Fusion 5 tablets around…
I bought this Fusion 5 tablets around two years now But every time I tried to up date .It claimed it up to date .when I check the last update was 2021 this is now 2026. it now gone very slow and some time can't get the screen on. Not happy
30 mai 2026
Avis spontané
Réponse de Fusion5
Dear Sue,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experiences: particularly the update concerns and the slowdown in performance. We understand how frustrating it can be when a device does not perform as expected.
Although your tablet is now outside of its warranty period, our Support Team would still be happy to assist where possible and help troubleshoot the issues you are experiencing.
Please feel free to contact our team direct at: eve@fusion5store.com with your device details and a description of the problems you're encountering, and we'll do our best to provide further guidance.
Thank you for choosing Fusion5, and we hope we can help improve your experience
— Team Fusion5
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