Again Fusion for Business have provided a very professional service. Omar Bouchaab was very helpful and made the whole process run very smoothly. I always dreed energy supply renewals, but Omar was ve... Voir plus
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Lisez les avis des autres
Very helpful and keenly priced energy quote. I always set a spreadsheet sheet that includes standing charges and price per kWh. This allows me to make accurate comparisons against different useages.... Voir plus
L'entreprise a répondu
Our company dealt with Sam and we couldn't have been happier with the service. He was genuinely honest and straightforward throughout, with no hard sell or pressure. He took the time to understand wh... Voir plus
L'entreprise a répondu
The electricity market is a fickle thing. we have a mix of low volume and moderate volume sites with different profiles. Theo from Fusion had helped prior to Abby so I gave them a try. Abby dilin... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Fusion For Business, we believe in the value of genuine human connection - people doing business with people they trust. Navigating the energy market can be complex, which is why we make it our priority to ensure you feel supported, listened to, and confident in the choices available to your business. We manage a wide range of business solutions on your behalf, from energy procurement and account management to revenue recovery and claims processing, helping to simplify what can often feel like an overwhelming process. We understand the frustration many businesses face when their essential energy needs are overlooked or underserved. That’s why the dedicated team at FFB works as an extension of your own - partnering with you to provide solutions that improve TODAY, ongoing support to prepare for TOMORROW and rectifying any wrong-doings of YESTERDAY to create real value for your business. Our goal is to empower you with clear guidance, honest advice, and a service built around relationships, not transactions. We want you to feel informed, and part of a supportive community that believes in doing things differently - so you can focus on what matters most: delivering exceptional service to your customers and growing a successful business.
Coordonnées de contact
Derwentside Business Centre, Consett, DH8 6BN, Durham, Royaume-Uni
- 01207 258164
- info@fusionforbusiness.co.uk
- fusionforbusiness.co.uk
4,8
Excellent
486 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Really helpful staff
Really helpful staff, did the research and offered us better alternatives saving on our energy bills.
Well done Thomas H
Paul Gillespie
KGMC ltd
19 février 2026
Avis spontané
Réponse de Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience with Thomas and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Professional and personal service
Ethan Stuart gave me a swift call back on my online enquiry and was clear, prompt and very helpful.
He talked me through and simplified the process of setting up a new electricity contract at a very favourable rate, and I will not hesitate to go back to him when I need to update my other business energy accounts.
An excellent, no-nonsense experience, with speed, courtesy and clarity.
Thank you, Ethan.
25 février 2026
Avis spontané
Réponse de Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience with Ethan and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Réponse de Fusion For Business
We're sorry to hear that your experience felt pushy or rude as that's certainly not how we want any customer to feel.
We'd really like to look into what happened and make this right. Please contact us directly at customercare@fusionforbusiness.co.uk with your details so we can investigate fully.
We take feedback seriously and appreciate you bringing this to our attention.
Thomas has been brilliant
Thomas has been brilliant. Not pushy, answered all the questions I had without any trouble, responded instantly to emails.
13 février 2026
Avis spontané
Réponse de Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience with Thomas and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
I would strongly advise anyone to stay…
I would strongly advise anyone to stay away from this company , They will tell you nothing but lies to get you to sign up with them then once you do that's it !! No help at all , oh they will tell you they will look into a problem but its LIES!! LIES!! LIES! . Can't wait for my contract to be up with them.
6 février 2026
Avis spontané
Réponse de Fusion For Business
We’re very sorry to read this. This certainly doesn’t reflect the level of service we aim to provide.
We’d really appreciate the opportunity to look into this properly, but unfortunately we can’t identify your account from this review. Please contact us directly at customercare@fusionforbusiness.co.uk with your details so we can investigate and address your concerns.
We take all feedback seriously and would welcome the chance to resolve this for you.
Look No Further!!
From the word go Thomas was professional, friendly and extremely helpful. He found us an excellent deal with no issues or problems for us as a business.
Truly excellent service! Highly recommended.
5 février 2026
Avis spontané
Réponse de Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Adam helped me switch
Adam helped me switch, gave me all the right information in a.clear manner without going round the houses, I was busy that day but he was patient, calling me back when it was a more convenient time
29 janvier 2026
Avis spontané
Réponse de Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Mark S … has been absolutely brilliant
Mark S … has been absolutely brilliant, he’s helped our theatre school to save over £5k on electric and gas … he is an asset to the company and talks everything through thoroughly and nothing is too much trouble .. he has supported me all the way and is AMAAAZING!!!! Thanks you soooo much … Julie & Stacey ..Taylor’s theatre academy & College CIC
26 janvier 2026
Avis spontané
Réponse de Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Mark is very helpful and efficient.
Mark is very helpful and efficient.
He went an extra mile to help me
13 janvier 2026
Avis spontané
Réponse de Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Amazing work by Reese from Fusion
Amazing work by Reese from Fusion , very happy with the service and information provided and sorted much better deal for me without any hassle . Highly recommended for sure . Thank you
22 janvier 2026
Avis spontané
Réponse de Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Great customer service and very helpful
Great customer service and very helpful
19 janvier 2026
Avis spontané
Réponse de Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Returning customer
As a returning customer, I expected the same high level of service I received previously, but my recent experience exceeded those expectations and made me feel truly valued.
My representative, George, was efficient, friendly, and highly professional. His clear communication and expertise made the process seamless, which was especially helpful given my tight schedule. He provided insightful, up-to-date information on the energy market and presented quotes tailored to our needs, allowing us to choose a contract that will save our small business hundreds of pounds.
Following the contract signing, we encountered a few issues while my newly appointed account manager was unavailable. I reached out to George again, and he went the extra mile to resolve everything before the festive break. When I later spoke with my account manager, they were fully updated on the progress, which is a testament to your excellent internal communication.
I cannot speak highly enough of George and would certainly recommend their services to others.
5 décembre 2025
Avis spontané
Réponse de Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Fantastic experience with Ethan Stuart
Fantastic experience with Ethan Stuart! Few wee issues with a staff member that had left but Ethan jumped in and got it sorted so quickly! Easy to sort out and fantastic rates. Thanks you Ethan and a thank you to the other Ethan Horwell -supervisor as there was a bit of back and forward and he got the contract drawn up very quickly
13 janvier 2026
Avis spontané
Réponse de Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Should rename Confusion for Business
They are great and finding you a deal with a supplier but once you have signed up there service is zero. We are a small club and were signed up via FfB with British Gas on a 3 year contract in August 2024. In Feb 2025 we had solar panels installed and applied via FfB for a SEG account with British Gas. Nothing happened as a change in personnel meant that our application was lost. Emails and phone calls were unanswered. Eventually in October2025 we managed to get hold of Chris Race who was full of promises, assurances but no results. Even then we were continually chasing up by email and phone calls. In the end we submitted a complaint to Lisa Harper who was more interested in protecting their company than resolving the problem. She became very personal and quite insulting. In the end we terminated our relationship with them and went direct to British Gas!
30 novembre 2025
Avis spontané
Réponse de Fusion For Business
Hi Bill,
We’re genuinely sorry to read that this was your perception of your experience with Fusion for Business. This is certainly not the level of service we aim to provide, particularly for small organisations who we work hard to support.
We would like to clarify that throughout your time with us, our team made every reasonable effort to assist with your SEG application and liaise with the supplier on your behalf. Unfortunately, elements of this process sit outside of our direct control and rely on the supplier’s internal procedures and response times, which can cause delays despite continued follow-ups from our side.
We are disappointed to hear your comments regarding our staff. Our team members are consistently professional, respectful, and focused on achieving the best possible outcome for our clients. We’re sorry that you felt this was not reflected in your experience, as it is never our intention to cause frustration or distress.
While we regret that you chose to terminate the relationship, we do respect your decision to work directly with the supplier and genuinely hope the matter is now resolved to your satisfaction. That said, we would like to reassure you that we remain willing to assist where possible, and should you wish to do so, our new Customer Care team is always available to offer support and guidance.
We appreciate you taking the time to share your feedback and wish your club every success moving forward.
Thanks,
The Fusion Team.
Ethan Stuart was very helpful and…
Ethan Stuart was very helpful and patient
9 janvier 2026
Avis spontané
Réponse de Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Outstanding Assistance
The assistance offered by Ethan was outstanding. From our initial conversation through to signing the contract his assistance and support was faultless. We had no doubts regarding any of the rates we discussed and are extremely pleased with the rates fusionforbusiness were able to offer us. Definitely recommended for your business contracts.
8 janvier 2026
Avis spontané
Réponse de Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Great service
The main thing which made the full experience from start to finish easy was the staff you employ, Ethan, he explained everything to me perfect even sending over another contract as the price came down the next day !
6 janvier 2026
Avis spontané
Réponse de Fusion For Business
Thank you for your great review! We’re delighted to hear you had a positive experience and truly appreciate your trust in us. Please don’t hesitate to reach out if we can support you again in the future.
Thomas was very easy to talk to
Thomas was very easy to talk to. He sorted out a good deal 👍
19 décembre 2025
Avis spontané
Réponse de Fusion For Business
Hi Susan,
Thank you for your kind feedback. We’re pleased to hear that Thomas was easy to talk to and helped secure a good deal for you. We’ll be sure to pass your comments on to him, as he’ll really appreciate it.
Many thanks,
The Fusion Team
Excellent service from Ethan Stuart…
Excellent service from Ethan Stuart today with the renewal of my gas and electric services, very friendly, polite and got it all sorted quickly and easily.
16 décembre 2025
Avis spontané
Réponse de Fusion For Business
Hi Matthew,
Thank you for leaving us a review! Happy to hear that Ethan provided a good service for your business!
Many thanks.,
The Fusion Team
Energy Renewal
Received a phone call from Ethan Stuart to discuss renewing my energy contract and it couldn't of gone smoother . Great customer service and very informative throughout the process.
12 décembre 2025
Avis spontané
Réponse de Fusion For Business
Hi David,
Thank you for leaving your review! We are happy to know that Ethan's service was smooth and informative. We will pass this on to our team to keep up the good work!
Many thanks,
The Fusion Team
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