Future Health Biobank Avis 

291
TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

It was a pleasure working with Future Health Biobank company . Caring , polite , patient , thoughtful and always available when needed . Used them twice for my both children and when I called bac... Voir plus

Noté 2 sur 5 étoiles

On 2 April, 2020 we gave the samples of the stem cells to Future Health Greece to send them to Switzerland. They told us that after one month we would receive an email from Switzerland referring... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Future BioBank has been the best choice for the collection of our daughter's stem cells. They always been professional and nice, following us in all the process. i found the system of how they man... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Absolutely amazing experience! So easy and professional. We were guided all the way and customer service team are always available. Once we went to the hospital we kept on updating the collector/cour... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de biotechnologie

Écrit par l'entreprise

Welcome to Future Health Biobank, one of the world's most accredited stem cell bank. Protect your family's future health with umbilical cord blood & tissue stem cell banking and genetic screening.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

291 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(291)

5 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Best bio bank we choose

I have got all the information I wanted for my purchase.

3 mars 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you for your review Prinkal!

Kind regards,
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

Very good service!

3 mars 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review Elina!

Kind regards,
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

Blood and cord collection

Really professional people. All the process went really smooth. Would definitely recommend to friends.

3 mars 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review Ana!

Kind regards,
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

Excellent service

Excellent service! Kit was delivered in time, collection was faultless. Thank you!

3 mars 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review Roxana!

Kind regards,
Future Health Biobank - UK Customer Care Team

Noté 4 sur 5 étoiles

On the day of labour

On the day of labour, the prim pheb was at another hospital, but the backup pheb managed to come. Overall, it is a good experience.

3 mars 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you for your review Liz, we are glad to hear the back up procedures we have in place ensured your collection could go ahead as planned!

Kind regards,
Future Health Biobank - UK Customer Care Team

Noté 4 sur 5 étoiles

Thankful

Really helpful company. Happy to have chosen to freeze steam cell. Recommended

3 mars 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review Claudia!

Kind regards,
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

Brilliant service from onset

Brilliant service from onset. Clear & timely communication, lots of available information and always accessible. Simple process, no stress!

20 février 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review Jayna!

Kind regards,
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

Excellent

Efficient, non-pushy service.
Clear explanations and transparency of costs.
24 hour help-line.
Regular updates as to progress and what the next step will be.
Great Phlebotomy service - regular communication.
Easy and quick collection of specimens.
Very happy indeed with the service provided.

18 février 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review Rebecca, we are so happy you are pleased with the service!

Kindest regards
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

My friend recommended Future…

My friend recommended Future Health,they were very professional and straightforward.

17 février 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review Oana!

Kind regards,
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

The staff from Future Health Biobank…

The staff from Future Health Biobank really went the extra mile when we forgot our sample box at home due to an unexpected transfer to hospital. The phlebotomist took a cab to our house to get it!

12 février 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review Fabienne!

We are so pleased you were happy with the service, we will always go the extra mile to give our clients the best chance of a successful collection!

Kind regards,
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

Great job!

Great job!
They answered to my questions,I got the right support and I am a very happy costumer.
Thank you.

4 février 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review Oana!

Kind regards,
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

we need help

Hello,
I want to clarify a situation with you. In 2013 we signet a contract with future health for our daughter. She was born in Bucharest and our doctor recommended this bank. After a few years we got divorced and we tried to communicate with someone to change the contact information. It was impossible to find a number that works in Romania so we called the number we had in the contract. No result. Now after 3 years someoane from Romania called that we are late with the payments. That is true but in this moment we don’t know what to do because we don’t know what is our cells status. We want a confirmation from you that the they are still in your bank and olso we want to know the name of the firm in Romania that represent you.

later edit:
we apreciate your promptly response! 5*

30 janvier 2020
Avis spontané
Noté 5 sur 5 étoiles

My experience with the Future Health…

My experience with the Future Health Biobank is excellent. They were very professional in a view of communication, explanation, procedure and feedback.

19 janvier 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review Vesna, we are so glad you are pleased with the service!

Kindest regards,
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

Was perfect

Everything was perfect!

18 janvier 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review!

Kind regards
Future Health Biobank-UK Customer Care Team

Noté 3 sur 5 étoiles

Just could not get the invoicing…

Just could not get the invoicing correct then chasing me for payments, for the wrong amount again. I had identical twins but they still collect r and stored 2 samples and told me I had to pay for it. Other than that initially answered my questions well and price matched.

15 janvier 2020
Avis spontané
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Réponse de Future Health Biobank

Hi Avi,

Thank you for taking the time to provide a review, we are very sorry you have had some issues with our accounts department, we do hope these issues have now been resolved but please do contact me directly if you wish to have a chat about any ongoing problems.

My details are Hpettersonturner@fhbb.com/01159 677 707

Kind regards
Future Health Biobank- Hannah UK Customer Care Team Manager

Noté 5 sur 5 étoiles

We are very happy with the service

We are very happy with the service, making very easy explanation of all the process before and after collect the samples. Competitive market price and high level of professionals working with us.
I will highly recommend it.

10 janvier 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review!

Kind regards
Future Health Biobank-UK Customer Care Team

Noté 5 sur 5 étoiles

Amazing service

We were happy to use this company to store for our baby steam cells . Everything was clearly explained regarding procedures . Despite umbilical cord tissue wasn’t viable, we still got umbilical cord cells collected and stored . Everything gone smoothly . Always have been contacted by company regarding results and storage .

8 janvier 2020
Avis spontané
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Réponse de Future Health Biobank

Thank you very much for your lovely review Sabina!

Kind regards,
UK Customer Care Team-Future Health Biobank

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