Fynony Avis 4

Réponse de Fynony

3 mars 2026

We’re very sorry that the dress you received didn’t meet your expectations, especially for something as important as a pageant. We’ve re‑checked your photos alongside our original listing, and the sleeve pattern is indeed the same design. However, we fully understand that what matters is how the dress looks in person, not in a studio photo. Lighting, camera angle and the way the sleeves sit on the arm can make them appear wider or lower than in the model photos, and we clearly did not communicate that well enough.

Our dresses are handmade, and the embellishments (including the gems on the sleeves) are applied one by one. This makes the construction more complex, but that is an explanation—not an excuse. You should not see glue strings or feel that the result looks “cheap.” Your case has been shared directly with our production and quality‑control teams so we can tighten our standards on hand‑applied decorations and finishing, and with our content team so we can show more realistic, non‑studio angles for future products.

We regret that the resolution process felt long and frustrating and that we didn’t leave you with a better impression of our service, even after a partial refund was agreed. Your review is very important to us; it highlights where we need to improve, and we are committed to doing better so that more customers are genuinely happy with both the product and the support they receive.

If there is anything further we can do or if you’d like to share additional suggestions, please contact us. Thank you for helping us see where we need to improve.

Réponse de Fynony

24 févr. 2026

Hi dear,

Thank you for your feedback. We’re truly sorry to hear that you were not satisfied with the dress.

All of our dresses are handmade, and we always strive to match the product photos as closely as possible. We understand that expectations can vary, and we sincerely apologize if the item did not meet yours.

Regarding returns, as stated in our policy, non-quality-related returns require the customer to cover return shipping and international fees. However, we did not refuse your return — we offered alternative solutions (including a partial refund and a discount coupon) to help reduce the high international return cost and make things easier for you.

We genuinely value every customer and always try our best to provide reasonable solutions. If you’re still open to discussing this further, please feel free to contact us directly — we would be happy to assist you again.

Réponse de Fynony

2 févr. 2026

Hello,

We’re very sorry to hear that the dresses did not meet your expectations, and we understand how frustrating sizing issues can be.

Our dresses are handmade formal gowns, and their fit, proportions, and length may differ from everyday ready-to-wear clothing. For this reason, we provide a detailed size chart on each product page and strongly recommend comparing measurements carefully before placing an order. Customers are also welcome to contact our customer support team for sizing guidance prior to purchase.

In addition, we offer custom-made options to help ensure a more accurate fit when standard sizing is not suitable.

We take all customer feedback seriously and aim to be transparent in our policies and product information. If you would like us to review your order details further or explore possible solutions, please feel free to reach out to our customer service team through our official website.

Thank you for sharing your experience.

Réponse de Fynony

30 janv. 2026

Hello,

We’re very sorry to hear that your experience did not meet your expectations, and we truly appreciate you taking the time to share your feedback.

Our dresses are handmade formal gowns, and their sizing and fit can differ from everyday ready-to-wear clothing. For this reason, we provide a detailed size chart on our product pages and encourage customers to carefully compare measurements or contact our customer service team for guidance before placing an order. We also offer custom-made options to help ensure the best possible fit.

Regarding returns and shipping, our brand operates multiple production and fulfillment locations worldwide. The return address depends on the original shipping location, and all related information, including return conditions and shipping responsibilities, is clearly outlined in our after-sales policy, which is publicly available on our website.

We understand your frustration and genuinely value customer feedback. If you would like us to review your order further or assist you in any way, please reach out to our customer support team through our official website, and we will do our best to help.

Thank you again for your feedback.