Gaggia UK Avis 

I had a query about my Gaggia Accademia which I purchased from Gaggia UK, and hopped on to the company's website for a live chat. The operator there suggested I Zoom with their tech team, and I logged straight on - and was speaking to a knowledgeable human being within seconds. I had a fascinating conversation and learned quite a bit about Italian coffee, my machine, and I'd almost say the meaning of life.

Seriously - this was superb customer service, and it made me really glad I had bought my machine from this company and not from a soulless online conglomerate retailer.

Took months to decide on what machine to buy. I read all the reviews and Gaggia was rated as fabulous for customer service. Today I had to phone them for a replacement part. I was directed to a zoom call, I spoke with Danny who could see exactly what was needed. Part ordered and on its way to me. This has to be the best support I have ever had. Well done Gaggia direct. Thank you Danny.

What a great service this is! Being able to have a Zoom meeting with Gaggia experts is incredible. They are unfailingly knowledgeable and polite.

Fantastic service today by Danny at the Gaggia Direct team. I have had my Gaggia Brera 3 years and have been really impressed with it. The after sales support today was first class. I will continue to purchase future machines from Gaggia Direct!

What a FANTASTIC service😁 my Gaggia Brere wasn’t working this morning and so I contacted the company via Zoom. 2 engineers diagnosed and helped me to treat the problem within 10 minutes ☕️😁😁

I called Danny, a Customer Experience Agent, looking for advice on which machine to purchase, he guided me through the options, he was very knowledgeable and helped me make the final decision. Looking forward to receiving the machine and enjoying authentic Italian coffee!
Well done.

The Gaggia classic is completely useless, especially if you are a novice. Six months ago I paid for it to be professionally cleaned and now it's broken again even though I use bottled water and have descaled it. The only option is to take it apart to clean it, which seems ridiculous for a home coffee machine, or send it for an expensive service yet again. Don't buy this machine.

Used the zoom function to enquire about servicing my old, magnificent Classic. Danny was very helpful and knowledgeable. A very high level of service from a great company, thanks and good effort!,

After reviewing countless bean-to-cup coffee makers, we took the plunge and purchased the Gaggia Accademia. And we couldn’t be more pleased! The machine looks incredible and the coffee is superb. Importantly, the customer service is first class! Raj went above and beyond to help with an issue we had with the fascia and within 24 hours, we had a new machine. Service like that generates customer loyalty. If you’re looking for quality coffee and quality service, Gaggia is the place to be!

Horrible reliability and build quality, machine starting flaking via the boiler. I learned this was a known defect, yet the company failed to resolve the issue and ended ghosting me.

I waited months over months for a new boiler to arrive, then after repair the machine came PACKED with new issues - leakage and others. Company basically said “your problem” and left me to cope on my own.

Such a disappointment. Please, stay away from them and buy a more serious brand! Never a Gaggia!

To answer the feedback by Gaggia: bought in Israel, but still the same brand and the Gaggia service. Model is the Classic evo pro, I believe (the model with the known boiler flaking issue).

I bought a Gaggia Classic from this company two and a half years ago, so it is way out of warranty. The actual purchase experience was good, the machine arrived very quickly. Last week, the handle on the portafilter broke, and they voluntarily sent my a complete new portafilter which arrived within 3 working days.

Great service from David and Katie. We had a few issues with delivery and our machine on arrival and David in particular was wonderfully helpful and went out of his way to help us resolve! Great machine and service. Highly recommended! Thank you for your help. From Olivia and Andrew.

These guys are incredible. I bought my Gaggia machine 5 years ago from them and they’re still providing an outstanding service answering questions from me about how to maintain it properly. The fact you can just click a zoom link and instantly get through to a human to speak to and get expert advice is unmatched.

If you’re thinking about buying any other coffee machine from any other supplier don’t.

Amazing response time, super friendly and extremely helpful and knowledgeable!!

Had an issue with the on/off switch and steam switch on our Gaggia machine. Made a phone call to the customer services, spoke to a very helpful guy, Danny, who arranged a collection by courier for my machine to go back for repair, emailed the label with shipping details, and generally sorted the issue within a matter on minutes.
Great service, very professional customer service agents.

Bought the Gaggia Magnets Prestige. I've had the Academia before and that was impressive. The Magnets is excellent too and it was delivered in under three days. Service is excellent as is the communication. Cang fault this company and would definitely recommend.

Previous very good experiences with Gaggia UK so I wasn't troubled when our Accademia developed a small problem after nearly 3 years. A quickly arranged Zoom call with Raj led to a rapid diagnosis with a choice of options to sort it out. I was able to bring the machine in by arrangement and it was fixed, updated & checked over on the spot
Outstanding and personal customer service from Raj and his team and I remain a very happy past, present and future customer

Unfortunately, I cannot recommend the Gaggia Classic EVO PRO SS. The machine simply does not last. The motor failed in less than a year, twice on two separate units of the same model. The portafilter handle also broke in under two years, which shows very poor plastic quality. After repeated issues, I´ve had enough. I will never buy Gaggia again and I absolutely cannot resommend this machine.

I have a Gaggia machine, has a issue, probably my fault, but that aside, their customer service, Gaggia UK is best I've experienced anywhere online.
Sent an email, couple hours later an email back asking me to join a Zoom chat with an engineer in office hours, logged on, 1 minute later having a video call with an engineer, options explained, prices quoted, plans made. Covered if not my fault, decent discount applied if it is my fault as bought direct.

I was really impressed with the customer service and delivery. Really recommend, I will 100% be ordering from here again!