Gaggia UK Avis 

I bought my Gaggia Anima from Raj and team 2.5 years ago as a lock down treat....yesterday I got fantatsic support, direct from Raj via a Zoom video call so he could see the issue and help me resolve it ....must degrease and descale in future. Thanks Raj.

Danny was really pleasant to deal with. He quickly identified and solved the issue saving me lot of time and expense of having to send the machine away for servicing.

Gaggia customer service is the best example of great customer service I have experienced. Nothing is too much trouble. You are dealing with people with knowledge and experience and are very friendly as well. Cannot be improved upon. The quality of the machine is excellent and matched by the back up and support of a great team.

Surpassed my expectations

I ordered a Gaggia Cardona Prestige yesterday about 1pm and I received it this afternoon about 1pm! The gentlemen in this company do not mess about and if you’re serious about your coffee and they sense that, they will go that extra mile to provide you with the best possible service they can. Everyone I spoke to Nick and one of their engineers … and corresponded with per email, Raj and Steven- helped me get one step closer to,realising the goal… the best bean to cup machine I have ever had.
I’d recently researched and poured over review after review … I settled for an EQ700 Siemens machine, by all accounts pretty amazing for what it had to offer - however the proof of the pudding was in the testing - and it fell flat on its face as it had one major flaw. It was too COLD! Id read about the Gaggia and I was impressed but I just thought it didn’t seem as worth it - was I wrong!
The minute I took it out the box I was impressed. It’s sleek, elegant, classic good looks - it’s profound simplicity with its complex sophistication and astounding quality of execution of every single drink it could provide at the gentlest touch of a button…. Was just perfection.
After a simple set up, I went straight into finding my favourite version of a flat white, cappuccino and latte machietto … everything could be altered - from coffee bean strength, to volumes of water and milk to its presentation in 3 different temperatures… every drink could be fashioned around any bean you pour into its aroma sealed tray at the top. The milk carafe was surprisingly easy to,set up, fit, remove, refill… it now has a special place in the fridge, ready for tomorrow.
I’d spoken to Nick about the temperature and my worry about would it be hot enough… not scalding silly hot, but comfortable hot. Could the drink keep me company long enough to enjoy - would I have to wolf it down as quickly as possible as I had done with the previous appliance. NO !!! This was perfect - even at the medium setting it was just right. Nick kept me right and explained how the machines were made and the history of the company and what they were about… the company is all about that passion. Providing quality for the discerning and enlightenment to the uninitiated. (Pretentious…. Moi?)
Seriously - There’s no doubt about it - this makes amazing coffees and it’s packaged so beautifully. I am delighted with this appliance and I am impressed with this company. I haven’t even tried the 1kg bag of quality Gaggia beans that came with it yet … but I have a feeling, there’s a bean subscription in the pipeline… I honestly thought I knew a little about coffee - now I’m looking forward to beginning my learning journey. What a machine. What a machine!

My machine came up with an E 05 error, which turns out to be a water circuit issue.
I sent an email and received a prompt reply with a video link to put the machine into a mode that allows diagnostics. The videos are useful but the diagnostic mode isn't intuitive. However after a quick zoom call it became clearer.
After following the video and the written instructions I was able to manually descale the machine.
All working again, great to have a machine that is repairable and not just landfill. Thanks to the team at Gaggia

Great company to deal with. Danny and Dave couldn't have been more helpful when my grinder developed a fault - all sorted quickly.

Danny was brilliant on the phone. Very helpful and friendly. He gave me great advice and followed up with an email linking me to precisely the part needed for my Gaggia Classic. I also had great advice from Tony too who helped me debunk some of the descaling and back flushing advice on the internet! Tony also saved me money by suggesting I didn't need a part I thought I needed. Really cool guys.

Danny was excellent - well-informed, friendly and helpful. He sent me a comprehensive set of instructions covering how to do a deep descale. It worked and my Gaggia is now working.
It is a very good idea to make these zoom sessions available - an excellent innovation.

i had a problem with my new gaggia coffee machine on contacting the supplier they suggested i return the defectiv e machine and they would arrange to send a replacement. The old machine was collected by theIr courier when the replacement unit was delivered at the same time. One could'nt expect to get better and more prompt service. 'a very satisfied customer'

So from a customer services point of view, my experience has been the most excellent customer care I have ever encountered. From first contact with my small issue with my new super auto bean to cup coffee machine, to the choice of solutions offered was a complete surprise and surpassed expectations. I would highly recommend Gaggia UK direct. Raj, Katie, David and Tony were all helpful and knowledgeable.
My Gaggia Cadorna Prestige makes fantastic coffee, and with a little effort and care keeping the milk froth system clean, along with following the cleaning and maintenance as stated in the manual, I believe will continue to do so for a long time.

Absolutely flawless customer service by Gaggia uk staff! My 20 year old Gaggia had started to develop intermittent faults, despite regular servicing, and we thought it was time to treat ourselves to a new, upgraded model. Both Nick and Danny took time to answer all my questions honestly, and with no hard sell, and when I eventually decided on a model , (a Gaggia Classic with brass boiler), a generous discount was put in place , _ a bit of a loyalty bonus, I believe.
The machine was despatched immediately, and arrived before 12 the following day.
Of course I had to unbox and test it immediately, and I can honestly say that the first Espressos produced were the best I had ever made, and a lot better than some high street chain efforts.
Full marks to this company for always being willing to help, and to allow the customer to speak to a knowledgable human ( I have even spoken to the Superstar Boss, Mr Beadle!🌟🤗).
Now intending to send in my old Gaggia Classic for a bit of an overhaul, so that we have a stand-in when the New Machine goes in for its service!

Superb after care. Had a query regarding the steamer nozzle. Used the online chat so much easier to contact them rather than staying on hold.
Named advisors Is such a bonus !
Danny resolved the issue very much appreciated. 10 out of 10. Thanks !

Not again?! Yes again! Yet again Gaggia direct have responded rapidly, in a friendly but professional manner. They have been offering technical help really easily. Twice I have zoomed in and got through easily both times and both, sorting the issue there and then. Through no fault of their own, twice have I also had to return one (of the three Gaggia machines from them). It has cost me absolutely nothing in cash and hardly anytime. No annoying waits on phone, no annoying 'we will be in touch' just stratight through to boss or workshop. They did it all with speed, grace and efficacy. Big Up Bossman Raj and Danny on the zoomdesk. Why can't just a few other companies be like this? Gaggia Direct are in a league of their own. GRAZIE LOVES

Very impressed by the customer service: there is a free online videochat service where they'll advise on cleaning and maintenance. I've been connected to Danny today and he was really kind, helpful and even gave me useful extra tips for coffeemaking.

Danny was super helpful, knowledgeable and friendly when handling my pre purchase enquiry, I definitely recommend this company as the best for buying a Gaggia coffee machine in the UK!

Superb service to fix a warranty fault on our EC24. No hassle, no questions, just diagnosed and collected, fixed and returned with minimal fuss and excellent customer service. Professional and human in equal measure.

Thank you

I am the proud owner of a Gaggia Brera which developed a technical fault. I emailed the company and received an immediate response from Raj who invited me to connect on Zoom and speak to one of their engineers. I’ve just spoken with Danny who was extremely professional and able to resolve my problem within seconds. I really love my Brera and am so grateful for the advice and support received from Danny who is a real credit to the company.

I had an issue with a broken part (wear and tear, the machine is awesome) and got in touch expecting to buy a replacement.
Danny explained that the machine was still under warranty and would mail the part to me.
This is the 3rd time I've contacted the customer support for help and assistance (the first two around issues that the machine had due to some maintenance being missed by me) and they have been brilliant each time, patiently explaining to me what I needed to do to successfully resolve the issue. These guys really do know their stuff and my next machine will likely be a Gaggia simply because the machines are great and the service is even better.

Danny was superb throughout. Brilliant advice, really listened and came up with the perfect machine for me. Other companies need to take note, this is how customer service should be done!

The best aftersales service of any company I have ever dealt with. Friendly and professional staff, experts in their field. Kept me updated throughout the process and the turnaround time was so swift