Gaia Baby Avis 

Do not buy from this company. They keep very little stock, and do not clearly state on their website when items have a long lead time. I purchased a nursing chair which stated a 2 week lead time and the payment was accepted. The next day they said they have no stock so I requested they change it to another chair. They said they could do this but then came back with the fact the item is not even in the country and the container is ‘expected end of March or April’. I find it unacceptable that they take money for products they know they don’t have it stock. I’m awaiting my refund and in the mean time have purchased an equivalent chair for cheaper from a well known and reliable retailer and would advise others to do the same if they want peace of mind they will receive the items.

Our experience with the Hera Baby Chair has been extremely frustrating and disappointing, despite the staff at Gaia Baby, including Karl, being pleasant and initially helpful.

The chair arrived faulty, and while we tried to resolve the issue with replacement parts, these too were defective, leaving us with no confidence in the product’s safety or quality. This was especially concerning as the chair broke while we were nursing our newborn—thankfully, no one was harmed, but it could have been much worse.

Karl initially offered a refund and even volunteered to assemble the chair himself. While this gesture was appreciated, it felt inappropriate for the owner to take on such a role, so we paid someone else to do it. Unfortunately, given the product’s ongoing faults, this turned out to be a complete waste of money. Despite the ordeal, a refund was ultimately refused, which has left us feeling let down.

It’s a real shame, as we like Gaia Baby’s designs and would have loved to purchase other items from them. However, after this experience, we simply can’t trust the brand. We hope Gaia Baby reflects on this and improves both their product quality and their handling of issues. Customers deserve better.

**UPDATE** I have now received a call from customer service apologising for the confusion and the missed email.

Lovely cot but unfortunately I got sent the wrong colour. I’ve tried contacting customer service which didn’t reply and they haven’t published my two star review on their website. I’m very disappointed with their customer service and it is a shame because the products are nice. Also their delivery partner took almost 3 weeks to deliver the parcels, which takes the purchase outside of their return policy.

Purchased the Serena Bouclé Rocking & Nursing Chair on 20th September….still no sign. After several emails back and forth with empty promises (and a phone call) I am so disappointed in the customer service and feel completely let down by this company. Home from the hospital this week and no nursing chair. Sadly would not recommend as they are unreliable.

Update: as requested, GB2797.

This company cares, it cares so much! I want to thank them so much for all their help in getting me my mattresses.
I live in Northern Ireland and their business doesnt normally deliver to us but i got the Cot when i had my first. They bent over backwards to help me get the mattresses to me and am internally grateful for all their help!

The quality of the Gaia Baby stuff is great. Initially, we had an issue with the cot missing a box, but after reaching out to Gaia baby support, they quickly rectified - these things happen, but the post sales customer service was really excellent. We also must say that we are delighted with the high quality products! Thanks so much - would recommend to a friend!

We absolutely love the baby bed we purchased! The serena co-sleeper and cot bed combination is incredibly convenient. What made our experience even better was Peter's exceptional help with the installation, six months after our purchase. His expertise and customer service were top-notch. We highly recommend this product and commend the great support we received!"

Wrap ordered on the 28th July and still not arrived.
Customer services apologised and offered 50% refund. They said it should arrive by Wednesday last week (16th) Its now the 21st and it still hasn't arrived. I contacted Customer services again asking for my money back as it has been over three weeks and there have been a number of times I have needed this wrap and haven't been able to. I've yet to hear from them.
As I spent almost £40 on the wrap I was really disappointed. The 50% refund was kind however it hasn't helped with the inconvenience of it all.
I won't be using this company again and wouldn't recommend it to anyone else

We bought the Serena Complete Sleep+ Co-Sleeper Bedside Crib & Cotbed in 2019 for our daughter, she has used it in all the various stages, excellent throughout.

In the last month I have attempted to put the cotbed back into the bedside crib mode for our next arrival, unfortunately I had lost a couple of the support pieces in the changeover. I contacted Gaia and they have been able to supply us with replacement parts easily with no hassle. Thank you to Gaia for the ongoing help (despite the 4 year gap) and to Phil especially in your customer care team.

Lovely customer service! Def recommend 👌

Really happy with the product range, great customer service 😊

Brilliant! Will use again soon

Amazing products got exactly what I needed. Great experience from start to finish.

We received our new chair last week and couldn’t be happier. Delivery was on time. We will definitely be back for more.

Gorgeous, quality products. I have the nursing chair and the changing table drawer set. The nursing chair is beautiful and a great size. It fits both my nursing baby on my lap and her older sister next to me for storytime. It looks great in her nursery but I would happily have it in any room in the house so know it will last for many years to come. The drawers are a lovely curvy design and look fab with the rest of my nursery furniture. The delivery was quick and the customer service was great.

I ordered the Hera Dresser and couldn’t be happier. Great product. Great customer support. Cannot fault them.

The delivery man was really lovely too.

After extensive market research, I decided to go with a Gaia cot, fantastic product, slight issue with the order initially, sorted immediately, fantastic experience from start to finish

Received a cot with many broken parts. After much delay, eventually received replacements. Many of the parts labelled incorrectly and didn’t correspond to the instructions. They said they’d refund £50 for the inconvenience (our baby didn’t have a proper place to sleep for 2-3 weeks), and still no sign of this compensation.

Extremely poor experience with Gaia baby. I ordered a wrong item by mistake. There was a huge delay in receiving the item, well beyond the promised delivery date and this happened after multiple contacts with the subsidiary / intermediary company (bndle.com). On receiving the two orders, the mistake was immediately identified and one item was not even opened while the second item was re-packed in the original package in exactly the same condition within 30 minutes of opening it. It was sent back in the next few days via EVRI. Gaia was suppose to pay me a full refund but despite waiting for a month and contacting the intermediary company (bndle.com) multiple times, eventually received a reply that Gaia refused refunding me as the returned item was not in a condition that they approve. They sent me some pictures of the two items which appeared to have minor scuffs and smudges on the cardboard boxes. They didn't show me the condition of the actual products which I am pretty sure is intact. Gaia didn't refund me a penny out of what was paid (£116 something) plus both sided delivery charges of around £25. The intermediary company (bndle.com) advised me to contact EVRI for the claim. I won't receive anything from EVRI either as I had not insured the products.

Contacted customer services to order a replacement mattress cover. The assistant was very helpful, and prompt with a reply. A complementary cover was sent, for which I was expecting to pay for. Excellent customer services, and very happy with purchase of the Setena Cot bed.