Ordered this on 3/08/2023, it wasn't even shipped out, nor was I updated about the order, until I reached out to customer service on 3/21/2023 and they informed me they were having issues with the s... Voir plus
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I ordered the Galaxy Projector 2.0 which only covers a small piece of the wall. The projector is loud when the stars move. Bluetooth connects to my neighbor's phone and cannot be turned off with any b... Voir plus
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Great! I originally went to purchase from a different brand they were terrible with customer service and I ended up cancelling and ordering your galaxy lamp which we love! Fast shipping to Australia!... Voir plus
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The visual effect is great, stars look cool and the galaxy is soothing; however there's a few details that missed the mark. The motor is a bit jerky at the lowest setting, it's not a smooth lin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Transcend your room and immerse in a distant galaxy with advanced light therapy & Bluetooth speaker. Bring the night sky indoors and explore outer space from the comfort of home.
Coordonnées de contact
2F Wentworth Park Road, 2037, Sydney, Australie
- (02) 7906 8496
- hello@gaiagalaxy.com
- gaiagalaxy.com
Les gens ont aussi consulté
Slowest shipping ever
Ordered this on 3/08/2023, it wasn't even shipped out, nor was I updated about the order, until I reached out to customer service on 3/21/2023 and they informed me they were having issues with the shipping courier so it took longer than expected. I got my order within two days after talking to them. I would've just liked to have known it was going to take longer than expected without having to reach out.
That being said, the product itself is really nice and I have been using it every night with no issues since.
21 mars 2023
Réponse de GAIA Galaxy
Dear Samantha
I apologize for the inconvenience you experienced with the shipping of your Gaia Galaxy's Light Therapy order. It's understandable that waiting without any updates can be frustrating. The lack of communication regarding the delay is certainly not the experience we aim to provide.
However, I'm glad to hear that once you reached out to customer service, they promptly addressed the issue and ensured that you received your order within two days. It's great to know that the product itself has been meeting your expectations and that you've been enjoying its benefits every night without any issues.
We appreciate your feedback, and please know that we take it seriously. We strive to improve our processes and communication to provide a seamless experience for our valued customers. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to our customer service team.
Thank you for choosing Gaia Galaxy's Light Therapy, and we hope it continues to bring you relaxation and enjoyment every night.
King Regards
Rania from Gaia Galaxy
Took several weeks past estimated…
Took several weeks past estimated delivery date to receive product, had to email support multiple times for response.
10 mars 2023
Réponse de GAIA Galaxy
Dear Jacob
I apologize for the inconvenience and delay you experienced with the delivery of your Galaxy Projector. We understand the frustration that can arise from extended wait times and lack of timely communication. We strive to provide efficient and responsive customer support, and I apologize if we fell short of your expectations in this regard.
Shipping delays can occur due to various factors beyond our control, and we always aim to provide accurate estimated delivery dates. However, unforeseen circumstances can sometimes lead to unexpected delays. I apologize for any inconvenience caused during this period.
Regarding the lack of prompt response from our support team, I apologize for any miscommunication or delay in addressing your inquiries. We are continuously working to improve our support system to ensure a timely and satisfactory resolution to our customers' concerns.
Your feedback is essential to us, as it helps us identify areas for improvement and enhance our customer experience. If there's anything specific we can do to make it right or address any outstanding issues, please don't hesitate to reach out to our customer support team directly. We value your satisfaction and would like to make things right.
Thank you for bringing this matter to our attention, and we appreciate your understanding and patience throughout the process.
Rania from Gaia Galaxy
I don't recommend it at all...
I ordered the Galaxy Projector 2.0 which only covers a small piece of the wall. The projector is loud when the stars move. Bluetooth connects to my neighbor's phone and cannot be turned off with any button which is very annoying. The package was sent from China, I even took a photo of the shipping label. This product has no connection to Australia, it was even packed in typical Chinese bags. The box with the projector wasn't even sealed. In the photos on their site, they use several of these projectors in a room to encourage purchase. Customer service is a joke, replies off-topic or does not reply at all. The only positive is the projector and the remote control is made of a nice material.
24 novembre 2022
Avis spontané
Réponse de GAIA Galaxy
Dear Emil,
We are sorry to hear that you had a negative experience with our Galaxy Projector 2.0. We would like to apologize for any inconvenience caused and address your concerns.
Regarding the projector's coverage area, we would like to clarify that the projection area depends on the distance between the projector and the wall or ceiling, as well as the darkness of the room. Our product specifications provide information on the coverage area and we encourage our customers to review them before purchasing.
We also apologize for any issues you experienced with the Bluetooth connectivity. Our technical team is working to improve the product's functionality and we appreciate your feedback to help us identify areas for improvement.
Regarding the shipping and packaging, we would like to clarify that we have a warehouse in Australia, US, Vietnam, Thailand, China and Malaysia and is shipped directly to our customers depending on the location where you are at. While we take care to ensure that our products are packaged securely, we will review our quality control processes to ensure that all products are delivered in the best condition possible.
We take all customer feedback seriously and strive to provide the best possible service to our customers. We apologize for any delay or confusion in our customer service response and we will take steps to improve our communication processes.
We appreciate your feedback on the quality of the projector and remote control material, and we are glad that you find them to be of good quality.
Once again, we apologize for any inconvenience and thank you for your feedback. If you have any further concerns or questions, please don't hesitate to reach out to us directly.
Best regards,
Anthony from Gaia Galaxy
The USB in the back of the unit is so…
The USB in the back of the unit is so flimsy it breaks off therefore the unit is useless I want to use mine at three times and now it won’t work because the piece of USB has broken off and is shaking inside the unit so all that money down the drain So do you ask for a replacementI have in the past that got me nowhere so I noticed that little code on the back which brought me to this trusted pilot so there you go thank you for taking my experience which was lousy
23 novembre 2022
Avis spontané
Réponse de GAIA Galaxy
I'm sorry to hear about your customer's negative experience with the USB connection on your Gaia Galaxy Projector 1.0. As a company, we always strive to provide the best quality products to our customers, and it is concerning to hear that this customer has experienced an issue with their unit.
We take all customer feedback seriously and would like to address this issue as soon as possible. We apologize for any inconvenience caused by previous version of Gaia Galaxy 1.0. We had also look into the manufacturing process and the improvements have been made in the new version of the product, such as a sturdier USB connection and ensure that this issue does not occur with future units.
We value our customers feedback and hope to resolve this issue quickly to ensure their satisfaction with our product and our brand.
Rania from Gaia Galaxy
Réponse de GAIA Galaxy
Dear Joel,
Thank you for your review of our Galaxy Projector. We're sorry to hear that you're experiencing issues with the remote control.
We would like to ensure that you have a positive experience with our product and we would be happy to assist you with troubleshooting the remote control issue. As a first step, we recommend checking the battery in the remote control to ensure it is properly installed and has enough power. If this does not resolve the issue, please reach out to us directly with your order details and a description of the issue you are experiencing. Our support team will work with you to identify the root cause of the issue and provide a resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for bringing this to our attention. We appreciate your feedback and look forward to helping you resolve the issue.
Best regards,
Rania from Gaia Galaxy
Réponse de GAIA Galaxy
Thank you for your positive review! We're thrilled to hear that you love the Galaxy Projector and that it arrived ahead of schedule.
We're glad that the light has been a great addition to your space. Its captivating effects and customizable settings create a magical ambiance that can transform any room.
We understand the importance of timely shipping, and we're pleased that your order arrived earlier than expected. We strive to provide efficient and reliable delivery service to ensure customer satisfaction.
Thank you for choosing our Gaia Galaxy Projector. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Enjoy your starry adventures and the enchanting atmosphere created by the our Projector!
Would be perfect if i could use it…
Would be perfect if i could use it because my kids have one each we can't use them at the same time im not sure if there's a way but that's a big down fall for me and my kids. Im considering sending 2 of them back since one only works at the same time
17 février 2022
Avis spontané
Réponse de GAIA Galaxy
Dear Amy,
Thank you for your review of our Galaxy Projector. We're sorry to hear that you're having issues using multiple projectors at the same time.
Our projector uses wireless technology to connect to a device and project images onto a wall or ceiling. However, if multiple projectors are being used in the same room, they may interfere with each other's wireless signals, causing connectivity issues.
To address this, we recommend that you try using the projectors in different rooms, or at least far enough apart from each other so that their wireless signals don't interfere with each other. Additionally, make sure to follow the instructions in the user manual and use the devices as intended, as this can also help with connectivity.
If these steps don't resolve the issue, please contact us directly with your order details and we will be happy to work with you to identify the root cause of the issue and provide a resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for bringing this to our attention. We appreciate your feedback and look forward to helping you use our product to its fullest potential.
Best regards,
Emma from Gaia Galaxy
Remote Control is much better than App Control
The reason why I give a 5 star rating is because Gaia Galaxy Projector has a remote control that is easy to use while other brands offer APP control. I purchased a Blisslight projector with App remote as I thought it would be convenient using my phone to change colors. However I had to return it because the app required wholly invasive permissions to my phone. When you install the app it shows a screen where you have to give them permission to all the data on your phone. This includes full access to your photos and documents, your GPS, and cached data from other apps on your phone. It’s all about DATA now so we gotta be conscious of what we buy. I would highly recommend Gaia Galaxy over any other brands that has App control, Alexa or Google connection. Plus you can use it overnight without worrying about the negative effects of EMF radiation like when using app remote via phone. My kids don’t have a phone so it’s super easy for them to use Gaia Galaxy’s remote to change the colors and speed. Sometimes traditional way of life is the better way!
14 octobre 2021
Avis spontané
Réponse de GAIA Galaxy
Dear Charlie
We understand your concerns regarding invasive permissions and data privacy associated with some app-controlled projectors. We prioritize the privacy and security of our customers and designed the Gaia Galaxy Projector with a user-friendly remote control, eliminating the need for intrusive app permissions.
We're glad that you found the convenience of the remote control to be a standout feature. Its ease of use allows anyone, including your kids, to effortlessly change colors and speed, enhancing the overall experience.
Furthermore, we appreciate your point about being conscious of the potential negative effects of EMF radiation. Our focus on providing a safe and enjoyable experience led us to prioritize the use of a traditional remote control rather than relying on phone apps or smart home connections.
Thank you for recommending Gaia Galaxy over other brands that offer app control, Alexa, or Google connection. We value your trust and satisfaction. If you have any further questions or feedback, please feel free to reach out. Enjoy the enchanting atmosphere created by the Gaia Galaxy Projector, hassle-free!
So happy with the upgraded version with new improvements
I purchased Gaia Galaxy last year in 2020 and really liked the projector. However I gave Gaia Galaxy a feedback about what they could improve:
- the automatic turn off after 2 hours is quite annoying
- bluetooth speaker sound
- bigger nebula
And they replied saying they really cared about customer’s feedbacks and take them very seriously. I didn’t really pay much attention until I recently ordered another one to give as a birthday present for my cousin. And Gaia Galaxy remembered me and thanked me for my suggestions which they went ahead and improved their projectors. So happy with the new upgraded version that resolved all the issues I pointed out. There is no more “automatic turn off after 2 hours”, the Bluetooth speaker has much better sound quality which is a great value, and the nebula is definitely much much bigger and more vivid in colors. This is the reason why I left a review on Trustpilot for them. They really do care about I shared and acted on it!
28 septembre 2021
Avis spontané
Réponse de GAIA Galaxy
Hi Anh,
Thanks so much for your feedback! We’re really glad you enjoyed our product, we’ve found it’s a definite customer favorite!
We'd love to feature any images of your purchase in your beautiful space! You can tag us on Instagram at @thegaiagalaxy or email any images/videos to us at hello@gaiagalaxy.com :)
Thanks again for the review and for being such a great customer.
Maria from GAIA Galaxy
Absolutely worth it!
I am surprised with the value delivered with this GAIA Galaxy Projector. It is full of surprises. My daughter simply loves this. This is new addition to our home and her room. It has been just awesome so I have purchased 1 more. One for my meditation room in the basement and as a projector/bar room light.
PROS:
- Built-in Bluetooth Speaker
- Remote control.
- Easy to use remote control and Bluetooth connection.
-Great customer service assisting me when my first order was delayed.
I personally love this for my daily Pranayama Meditation which I use for Relaxation and I play my music using my iPhone with the Bluetooth speaker. So this has been a complete package purchase for me is why I am super excited. I’m looking forward to purchase their new products which are coming soon.
Hope you will be too.
I definitely recommend it! Cheers!
7 septembre 2021
Avis spontané
Réponse de GAIA Galaxy
Hi Nathan,
We can’t thank you enough for the kind words about product. Your review means a lot to us and lets us know we’re on the right track!
We'd love to feature any images of your purchase in your beautiful space! You can tag us on Instagram at @thegaiagalaxy or email any images/videos to us at hello@gaiagalaxy.com :)
Looking forward to seeing you again soon and thanks again!
Maria from GAIA Galaxy
ABSOLUTELY AWESOME !!
I ordered one to America for my friend on his birthday and one to Vietnam for myself. The order to US was very smooth and my friend loved this present. He has a studio to produce music so this projector is perfect for his setups. My order in Vietnam has an issue, when it arrived i turned it on, however the star didn’t rotate because some parts might haven been broken during transport. I contacted Gaia Galaxy and they resolved it instantly, apologized sincerely and offered to send a new replacement that arrived on the same day and also gave us a good discount for next purchase. We were very impressed by their customer service and how they care about customer experience. Therefore I decided to leave them this honest review and 5 star for the overall experience. I would recommend Gaia Galaxy to my friends and family
26 août 2021
Avis spontané
Réponse de GAIA Galaxy
Hi Quyet,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!
We'd love to feature any images of your purchase in your beautiful space! You can tag us on Instagram at @thegaiagalaxy or email any images/videos to us at hello@gaiagalaxy.com :)
Thanks again!
Maria from GAIA Galaxy
A little overpriced
The light is pretty cool but just doesn’t seem worth the price I payed. Considering you can get the same light effects from buying 2-3 cheaper lights. I don’t think the fact that it’s a few lights in one makes up for the price point. And also the example pictures are definitely edited/not even the same projector light.
2 juin 2021
Réponse de GAIA Galaxy
Thank you very much for taking your time to leave us a candid review. Your feedback is greatly appreciated and noted with our team. Our products are made with high quality glass lenses for safe and HD projection, featuring a Bluetooth Speaker for a complete and immersive experience of light and sound. Therefore we believe such a top-notch product should be priced accordingly and competitively. We’re developing a new Gaia Galaxy Projector 2.0 with better upgrades and projection and will release soon. We will send you updates to your email.
Have a lovely day!
With much appreciation,
Lily-Rose from Gaia Galaxy’s Support Team
Waste of money
Not worth the money for this thing it doesn’t even cover a portion of a room it’s one little tiny glob on the roof. Waste of money.
29 mai 2021
Réponse de GAIA Galaxy
Thank you very much for taking your time to leave us a candid review. Your feedback is greatly appreciated and noted with our team. It really depends on where you place the Gaia Galaxy Projector to achieve the best projection effects. We advise our customers to place them in the corner and on the floor so the projection will look bigger and more beautiful. Our products are made with high quality glass lenses for safe and HD projection, featuring a Bluetooth Speaker for a complete and immersive experience of light and sound. Therefore believe such a top-notch product should be priced accordingly and competitively. We’re developing a new Gaia Galaxy Projector 2.0 with better upgrades and projection and will release soon. We will send you updates to your email.
Have a lovely day!
With much appreciation,
Lily-Rose from Gaia Galaxy’s Support Team
Item has been in transit for about…
UPDATE:
Revising my review from 2 stars to 5. Item transit took much longer than was communicated -- I received the galaxy light about two days after I wrote the review below. This was about 2.5 weeks after ETA, but understandably there are many factors impacting U.S. shipping/mailing services currently. Item came in great condition, is easy to use, and works perfectly! Staff are pretty responsive (see below -- appears they edited their response recently as well) when needed, as well!
Item has been in transit for about three weeks. I do expect it soon, but I can’t really write a review for a product that hasn’t arrived. However I’ve been prompted several times via email to write a review which has been mildly frustrating. I don’t particularly fault anyone as that’s how things go, so here’s to hoping I can upgrade this review when I ideally get the item within the week!
25 mai 2021
Réponse de GAIA Galaxy
Hi TV,
This is Brad from GAIA Galaxy. We understand your frustration for not receiving your projector on time, please accept our sincerest apologies for this matter.
I have contacted our shipping partner, and they have clarified with me that due to this unexpected time of Covid 19, they have millions of orders to process and also a shortage of staff, so your delivery might take days in delay depending on each country's delivery situation during the periods.
We would like you to know that our team has been monitored every single order to make sure all shipments are delivered on time; however, things do happen :(
We have advised our customers on our website that our products are made to order and due to COVID-19, please kindly allow up to 7-15days for shipping. We apologize, but at least you know you’re getting a top-notch product.
I hope this helps. Please feel free to send us an email directly to hello@gaiagalaxy.com and we will check your order as soon as possible.
Best regards,
Lily-Rose from GAIA Galaxy
My whole family love it!!
I was a little skeptical with all the positive reviews but honestly this projector was more than what I expected it to be. The lights gives an oceanic effect and feel and the laser lights enhances the whole experiences. My kids really love it and If you get the right lights on you can create a northern light, the kids felt they were watching the real Aurora borealis. The best part about all this is that, it has a speaker connect it via bluetooth to your phone. The kids love it a lot since I was able to create the exact scenario from the movie FROZEN 2 "Show Yourself" Song and to be able to replicate that experience in reality was something else. The features in this projector are endless. You can set the speed of your ocean wave lights, mix match the colors and control the laser lights to fade or stay constant. The lights responds to the music being played. You can set the timer as well, which comes in handy especially when you want the lights on just for few hours, that way it turns off when the kids go to sleep. I also love that the star has a rotating feature. You can adjust the volume of speaker as well and change the soundtracks from the remote too. You can get everything done from the remote. I am definitely going to get one for myself. It's just so amazing to relax and wind down and play some soothing music of your liking and create an oceanic effect or like staring into the space. The best projector I have come across online. The reviews are real. Just get it. You won't regret it.
-Jones G
20 mai 2021
Avis spontané
Very good customer service
20 avril 2021
Avis spontané
Réponse de GAIA Galaxy
Hello Michael,
Thank you so much for leaving us your review, and it is our pleasure to continue delivering great service to customer like you, Michael :)
We'd love to feature any images of your purchase in your beautiful space! You can tag us on Instagram at @thegaiagalaxy or email any images/videos to us at hello@gaiagalaxy.com :)
Kind regards,
Brad from GAIA Galaxy
Amazing Experience!!!
bought this as a night light for my six-month-old baby who wakes up multiple times during the night. Usually all he wants is to be held then he'll go right back to sleep. Adorable, but also exhausting. This projector has helped me get more sleep. Now when my son wakes up at night, he sees the moving patterns and stars, and there's a pretty good chance that it's enough to calm him down and get him to fall back asleep on his own. This is the second projector I've purchased from Gaia Galaxy. With so many similar versions of this light available online, this is by far the best one I've tried. The projector itself is well made and fairly easy to use. When it's turned on to the highest brightness, it's bright enough to read a book and change nappy. At its dimmest setting, it's bright enough to find a pacifier on a dark mattress cover, which has been excellent. Overall, I'm extremely satisfied with the purchase. What's the value of a few more hours of sleep? At least as much as this costs, and probably far more. I also used this projector while watching TV, having a warm relaxing bath and also for birthday parties and family dinners. Such a great vibe to connect people together.
15 avril 2021
Avis spontané
Réponse de GAIA Galaxy
Hello Phan,
Thank you so much for taking the time out of your busy day to write such an amazing review aboout your experience with GAIA Galaxy Projector, and we're so flattered to hear that your kids love it too :)
We'd love to feature any images of your purchase in your beautiful space! You can tag us on Instagram at @thegaiagalaxy or email any images/videos to us at hello@gaiagalaxy.com :)
Kind regards,
Brad from GAIA Galaxy
Réponse de GAIA Galaxy
Hello Ashleigh,
Thank you so much for leaving us your review, and we're so flattered to hear that you love the GAIA Galaxy Projector :)
We'd love to feature any images of your purchase in your beautiful space! You can tag us on Instagram at @thegaiagalaxy or email any images/videos to us at hello@gaiagalaxy.com :)
Kind regards,
Brad from GAIA Galaxy
Love it I would recommend it 100%
11 avril 2021
Réponse de GAIA Galaxy
Hello Wynee,
Thank you so much for taking the time out of your busy day to write such a lovely review, and we're so flattered to hear that you love the GAIA Galaxy Projector :)
We'd love to feature any images of your purchase in your beautiful space! You can tag us on Instagram at @thegaiagalaxy or email any images/videos to us at hello@gaiagalaxy.com :)
Kind regards,
Brad from GAIA Galaxy
Looks awesome, very mesmerizing
The visual effect is great, stars look cool and the galaxy is soothing; however there's a few details that missed the mark.
The motor is a bit jerky at the lowest setting, it's not a smooth linear rotation, it has a stutter probably from the gears engaging, because it also makes a sound as it rotates. I use it for falling asleep, and thankfully the smooth voice of Bob Ross drowns it out, but during the quiet parts I can hear it whirring slowly away.
Also it can be set at a few angles: 0, 45 and 90, but it would have been nice to have a few more notches to offer more control on the angle.
For the price, I would have expected a slightly better mechanism or motor, but honestly I'm sure most people wouldn't even notice.
5 avril 2021
Réponse de GAIA Galaxy
Hello Zack,
Thank you so much for taking the time out of your busy day to write such an amazing review! We're really appreciated you sharing with us recommendation and your experience with the projector so far, and I will make sure to transfer your words to our engineering team to look at these matters further.
We'd love to feature any images of your purchase in your beautiful space! You can tag us on Instagram at @thegaiagalaxy or email any images/videos to us at hello@gaiagalaxy.com :)
Kind regards,
Brad from GAIA Galaxy
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